Everything about the purchase of this product was about 5 stars, until the conclusion. Arrived on time, good product, good sound quality, etc.
But there was a little problem that turned into a nightmare! Each one of the “legs” of the subwoofer should have a “rubber foot”, which is probably one of the simpler and inexpensive parts of it, and one was missing! It’s not glued, just inserted under pressure.
Why is this important?
If you put the subwoofer on a hard floor (my case), without the 4 little rubber feet, as it fires down, the subwoofer loses stability and the unprotected leg hits the floor, creating a noise that shouldn’t be there.
Klipsch customer service initially was exemplary, and immediately sends a replacement! But the replacement parts were wrong, not even belong to this subwoofer! Contacted the second time, and made sure they have the correct subwoofer model. They double check on their side to make sure all was right this time. The attendant apparently understood, went to another department to verify “what went wrong” and assured me will work this time!
Wrong part arrives again! Since the third time's a charm, this time I send pictures with arrows pointing the rubber foot and a schematic sketch so they could recognize the mysterious part.
Klipsch email answer: Go find this part on the secondary market… REALLY?
Because of the time spent, I can no longer return the product. To make even better, they lowered $100 of the price. Klipsch customer service was polite, but incompetent. I am using the system with a piece of cardboard under the leg, so I can repeat this story to all my friends, if they decide to buy anything from Klipsch.
Buy this product as Renewed and save $30.00 off the current New price.
Klipsch Black Reference Theater Pack 5.1 Surround Sound System (Renewed)
$309.99
(138)
Works and looks like new and backed by the Amazon Renewed Guarantee
(138)
Works and looks like new and backed by the Amazon Renewed Guarantee
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|---|---|---|---|---|---|
| Customer Rating | (1227) | (61) | (5034) | (325) | (0) |
| Price | $339.99 | $332.00 | $184.95 | $299.00 | $672.69 |
| Sold By | Woot | Cowboy Joe's Discount City Euless Tx | Audiosavings | Hollywoodseller | Walts TV |
| Item Dimensions | 11.8 x 11.8 x 13.3 inches | 20 x 12 x 3 inches | 17.3 x 17.7 x 22.3 inches | 12.5 x 12.5 x 13.8 inches | 8 x 7 x 12.5 inches |
| Surround Sound Channel Configuration | 1.0 | 5.1 | 5.1 | 5 | 5.1 |
Customer Questions & Answers
From the manufacturer
CINEMATIC PERFORMANCE
The Reference Theater Pack delivers superior acoustic performance by leveraging Injection Molded Graphite (IMG) woofers. These exceptionally lightweight cones are extremely rigid – providing remarkable low frequency response, with minimal cone breakup and distortion.
MINIMIZED DISTORTION
A Linear Travel Suspension (LTS) tweeter minimizes distortion for enhanced, detailed performance. LTS tweeters have been a hallmark of our Reference series product lines, making it a core component of some of the best speakers in the world.
HORN-LOADED POWER
Our exclusive Tractrix Horn Technology and aluminum tweeters deliver the most impressive high-end response and greater extension, enhanced imaging and powerful dynamics. This creates the cleanest, most natural sound possible.
WIRELESS, ROBUST BASS
The down-firing wireless subwoofer is designed to deliver room-filling low frequencies without requiring too much floorspace. The 2.4GHz connectivity allows for premium, CD-quality sound anywhere in the room. Simply connect the compact, pre-paired transmitter to the subwoofer or LFE out on your receiver and place the subwoofer where it sounds and fits best in your room.
FLEXIBLE SYSTEM PLACEMENT
To complement the easy placement of the wireless subwoofer, each satellite speaker has a keyhole mount and a ¼” x 20 threaded insert (the center channel has dual keyhole / inserts) for maximum mounting flexibility.
Customer reviews
Top reviews from the United States
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Reviewed in the United States on July 14, 2019
Style: SingleVerified Purchase
Reviewed in the United States on January 17, 2020
Style: SingleVerified Purchase
Reviewed in the United States on May 22, 2020
Style: SingleVerified Purchase
Reviewed in the United States on January 3, 2018
Style: Single
Top reviews from other countries
Jorge x.
Mala atención del vendedor
Reviewed in Mexico on March 1, 2021Style: SingleVerified Purchase
Chato el Chatigon
Klipsch Système sonore Surround 5.1 Noir
Reviewed in Canada on February 14, 2021Style: SingleVerified Purchase
Klipsch Système sonore Surround 5.1 Noir
Reviewed in Canada on February 14, 2021
Pour le moment il marche a merveille, le l'ai acheté pour compléterReviewed in Canada on February 14, 2021
mon système 7.1 à 11.2(7.2.4 atmos dolby) pèse de moins de 2 kg par speaker idéal pour le plafond (sauf centre speaker) et un deuxième Subwoofer. C'est du tonnerre, je suis content.
For the moment it works wonderfully, the bought it to complete
my 7.1 to 11.2 system (7.2.4 atmos dolby) weighs less than 2 kg per speaker ideal for the ceiling (except speaker center) and a second subwoofer. It's thunder, I'm happy.
Images in this review
Jose A.
Excelente
Reviewed in Mexico on July 11, 2020Style: SingleVerified Purchase
TrevTren
wow
Reviewed in Canada on May 14, 2021Style: SingleVerified Purchase
Marian
Really great sound.
Reviewed in Canada on August 24, 2021Style: SingleVerified Purchase
