Top critical review
64 people found this helpful
Broke after 5 months - poor service
on November 20, 2011
Great camera, terrible service. I loved this camera for 5 months, then the LCD had problems. Pink vertical bars obscured the lighter portions of the display (like any outdoor shot or inside with a window on a sunny day. I have the $99 mini Kodak, and this LCD works fine in the same conditions, so I know it is a problem.
It was too late to return, so I had to get it serviced. Kodak service is terrible. You can't speak to anyone, and have two lines to describe the problem. I specifically wrote that pictures were fine, but LCD had a problem. I had to send it (at my own expense) to a "factory authorized service center" in Indiana, even though I'm in California. I used Google Street View to look this place up, and it's just a camera shop! Any way, some weeks later, I got the camera back with a note "lens replaced", and the problem is still there.
I emailed Kodak customer service & complained. They emailed back that they were sorry and sent me a $10 coupon for my next Kodak purchase. No word about how to get the darn thing fixed.
I've been buying Kodak cameras my entire life, but this soured me on the whole company, which, I read, was going bankrupt.