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Bad throttle design
on November 27, 2013
Had the generator (20RESAL) installed for 6 months now with load shedding module. Never has run correctly (and was installed, checked and started by a Kohler rep).
There's a problem with the throttle - keeps pulsing power which leads to dirty power to the home (lights pulse too, UPS' won't charge due to dirty power) and after 4 visits they still haven't got it right. This is still a problem after the gas utility installed the largest meter possible (800) which is only 3 feet from the generator. We know gas supply is not an issue.
Kohler rep says the throttle problems are common. Kohler, you have let me down. Would never recommend a Kohler to anyone based on my experience. Still looking for a solution. Premium price, but does not live up to its reputation or promise.
Finally, after five attempts, the Kohler rep dismantled the carburator. The gasket was cut badly and was interfering with part of the throttle. Quality control was lacking.