Top critical review
13 people found this helpful
CALL KOHLER CUSTOMER SERVICE FIRST BEFORE YOU BUY -- THEY WANT TO HELP YOU
on January 5, 2016
OK... I deleted my first review of 1-star and upped this to 3-star, here's why. $7 for a rubber band, lame right? Here's why I changed my review. I had two toilets fail on this same part at the same time -- and when I found out the replacement for each gasket was $7 I felt ripped off. Then I noticed something peculiar-- both original RED seals failed when the supply water coming into the house ran colder than usual, even for December in Minnesota. Both seals were recovered under the piston warped out of their position tray. I threw each of them onto a bathroom counter, and didn't think much of it. Two days later at room temperature, I noticed the seals were no longer warped-- they also weren't torn, flaked, or otherwise deteriorated -- in fact, they were in pretty good shape. I am guessing that below a certain water temperature these seals warped. As it turns out-- Kohler felt that the RED seals had various performance problems and replaced them with the new YELLOW seals-- which are supposed to be more durable and dependable. When I called Kohler Customer Service, even though my toilet was out of warranty, they very pleasantly sent me free YELLOW seals at no cost. I still had to pay the $14 to fix the immediate problem (when the seal goes under the piston, you don't have little leak, but are rather losing 1.28 gallons every 30 seconds-- as the piston is gapped and the float cannot rise to shut off the water supply. So, even though I paid $14, at least I have a free replacement parts should the new YELLOW seals eventually breakdown. F for the original RED seal. A+ for the Kohler Customer Service. and Grade TBD for the new YELLOW seal.