- Paperback: 170 pages
- Publisher: CreateSpace Independent Publishing Platform; One edition (March 30, 2018)
- Language: English
- ISBN-10: 1985030411
- ISBN-13: 978-1985030411
- Product Dimensions: 5.5 x 0.4 x 8.5 inches
- Shipping Weight: 9.8 ounces (View shipping rates and policies)
- Average Customer Review: 1 customer review
- Amazon Best Sellers Rank: #5,895,086 in Books (See Top 100 in Books)
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L-A-M-A Lessons: The Confessions and Stories of a Self Taught Sales Trainer Paperback – March 30, 2018
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About the Author
Judy McKee is a nationally known motivational keynote speaker, seminar leader, sales trainer and author. Her personal philosophy of motivation through education and commitment shines clearly throughout her presentations. She is the creator of the L-A-M-A technique used the world over for in Call Center Communication programs. Judy McKee is a pioneer in the telemarketing and customer care industry. Judy has a client list of the top 500 companies. She is up on the latest in Twitter, LinkedIn and Facebook but her true love is Call Center Agents and how they are Trained and Coached. Judy is the Co-Author with Sally Cordova, of The Positive Coach. Her book The Positive Coach Approach is available on Author House and her new edition of the Sales Survival Guide is just released. She has a long career in the training business. This is her fifth book. Other Titles are Maximizing Customer Contact, I'm just saying (a personal journal) and Training the Trainer in the L-A-M-A Technique Training Manual. She lives in Glendale, California.