Top positive review
57 people found this helpful
Excellent Customer Service
on February 19, 2010
After reading the positive reviews above I placed an order for this replacement battery for my HP notebook computer. The product was packed very well and shipped promptly. It looked good out of the box; no physical damage. Unfortunately, the battery would not charge in my HP notebook, so I contacted Amazon and they promptly provided means for returning the battery for a credit to my account.
Later in the same day I received a phone call directly from Imac, the battery supplier to Amazon, by an employee named John. He was genuinely concerned that I had received a defective battery and explained that Imac products have an extremely low defect rate. He wanted to make things right and offered to ship a replacement free of charge. I agreed and he shipped the battery.
It arrived the NEXT BUSINESS DAY. He had shipped it overnight. This battery worked perfectly, and I am very happy with the purchase.
I must say this is the most responsive customer service I have ever experienced from any vendor, and I can recommend this product to other customers without hesitation. I could not be happier.
Customer service doesn't get any better than this ! Thanks, John !