Amazon.com: Customer reviews: LG Electronics 65UH9500 65-Inch 4K Ultra HD Smart LED TV (2016 Model)

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97 people found this helpful

LG's best model is not this one but the...

ByNicholason October 11, 2016

I've finally was able to get ahold of the UH9500 where I work so I can test out the best 4K LED from LG. My store for the past several years has always carried the best of Samsung, but never LG besides their OLED. However, a customer did an in store and when it came in they cancelled so I actually got one in stock which the manager let me open and display.
So I'll start off by saying this TV is very thin compared to their step below UH8500, but what I wanted to do was test to see if their was any improvements over the UH8500 and is it worth upgrading to the bigger model. The UH9500 is only in two sizes, the 65" and 86" while the UH8500 comes in 55" 60" 65" and 75". So really, this is only for those who are debating for which 65" they should get.

The picture quality is almost identical, with the UH8500 giving a little better black level and uniformity. The UH9500 has more noticeable clouding and this is due to it having three IPS screens while the UH8500 only has two.
The contrast levels are also the same, both being average and this is once again because of the IPS screens. IPS panels and VA panels each have their own positive and negative qualities. IPS panels give you a much wider viewing area, so for those who have a large living room and seating area would like LG models as they allow people to sit off angle to the TV and still see a great picture. However, due to having multiple screens it requires more light power which causes poor black levels so those who watch movies in the dark may not like it. If LG would do full array local dimming I feel they would have this in the bag. But sadly, TV manufacturers seem to think people want extremely thin TVs so they've continued the tradition with edge lit local dimming. Which don't get me wrong, Edge Lit Local Dimming is still better than not having it however we all know they could have done better and people would have paid more for that kind of technology in their TV. VA panels, like Samsung offer deeper black levels with a higher contrast level which for people, day or night would appreciate the picture. However, once you start moving off to the side you lose picture quality and the more off to the side the faster it deteriorates. So for large living rooms and wider viewing areas may not like Samsung models.

The color depth and banding of the UH9500 is better than the UH8500 but only slightly, and I wouldn't say it's worth paying more for the 65UH9500 over the 65UH8500 as most wouldn't notice this.

The UH8500 has a better 3D picture, I noticed on the UH9500 that there was a little cross talk when test this feature out where the UH8500 I didn't have this issue with and was almost nonexistent.

The motion blur on the UH9500 is better than average, however isn't as great as the UH8500 and is actually noticeable worse because when I set these models side by side I could tell see the faint trail behind fast objects.

The UH8500 is also better at Judder-Free support. This is another thing that needs to be said as well, and this is a feature that no one ever seems to look at when buying a TV and that's Judder-Free 24p support. Movies play a certain frame rates, Blu Rays and DVD's play at 24fps, streaming movies like from Netflix play at 60p and movies from cable are 60i. This has been a thing that has always been over looked with most people, and that is does that TV support these frame rates. Samsung's 2016 models K6250 all the way through KU7500 doesn't support ANY of these frame rates. This means that regardless of what's playing, there will be a slight judder. It's mostly noticeable with slow panning shots, and to be honest most people don't notice it all. This is one of the reasons why Motion Interpolation is included with LED's and that's because with that Soap Opera Effect on, it hides the judder so they could cut corners with internal features. Samsung isn't the only brand that does this, Sony, LG, Vizio and many more do the same thing, and it's annoying and a trend that's slowly starting to change.
So the UH8500 supports Judder-Free playback with 24p (Blu Ray and DVD's) and 60i which is cable movies. It doesn't however support 60p which is streaming. I'm a little confused by this, as most people would agree that most people stream their content and watch from physical copies of their movies. So I really think if LG wasn't going to support a signal in their models, it would be 60i as most people are slowly cutting cable out of their lives.
The UH9500 on the other hand, only supports 24p playback. So movies from cable and streaming will play with a slight judder. I was a little surprised actually that their best model would drop 60i playback. I would have assumed it would either improve over the UH8500 and support all, or be exactly the same. It's possible that in the future they will release an update that will fix this. LG did this in the past with their 2015 OLED to support 60i, so I wouldn't be surprised if they did the same for this model.
The judder isn't really noticeable if you aren't sensitive to it, I am and I can tell you I hate it. You can normally play in the Auto Motion settings, and under custom you can slide the De-Judder bar a little higher and set the De-Blur bar really low and this should hide the judder while not showing the Soap Opera Effect. Lucky for me, I actually don't notice the Soap Opera Effect and like it.

The LG UH9500 is a pretty good model, but for those who are looking at getting a 65" it's really hard to convince someone in getting the UH9500 when it's little brother the UH8500 offers the same picture, feature and is better at motion and 3D. So if you are debating between these two models, the UH8500 is a much better get, and will save you money which you can use to get a 4K Blu Ray Player and get the most out of your new 4K TV.

The Samsung KS8000 will also be an amazing choice and is actually the one I recommend to most people. It offers a much better picture quality, deep black levels and much better peak brightness. The only negative I have is no 3D, and the picture will deteriorate from the side. So if you have a large seating area the UH8500/UH9500 would probably be a better choice. However, I would still strongly consider you to take a look at the KS8000 before you pull the trigger.
The Sony X930D, like the KS8000 will also give you a great picture and deeper black levels than the Samsung KS8000. However, like the Samsung it will deteriorate from the side. The Sony X930D also offers 3D but it's not Passive 3D but active so it's a different technology and can't compete with LG in this department.

The LG B6 OLED is different in technology, much different and is a million times better in every way. This fetches a higher price tag than what some wanted to spend, however its black levels is amazing, contrast is amazing and HDR performance is improved as well as motion. If you have the money, and want the very best picture then OLED is where it's at.

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4 people found this helpful

This would have been a really great TV if it had lasted more than three months

ByJCKalbon January 26, 2017

This would have been a really great TV if it had lasted more than three months. For the price you pay for this you expect top of the line and commensurate service. Good luck with that! LG service is among the worst I have ever experienced and as you all know good service is really hard to find these days. I don't write a lot of reviews but if my effort saves any of you the disappointment of seeing your hard earned dollars wasted and the hassle of dealing with LG then it's worth it.

When I called for warranty support I was sent to call 4 different places in my area before LG finally took the initiative to set up a repair for me. Then the tech came out to look at it, left to order parts and I heard nothing. every time he waited on something I had to keep calling to get things moving. In all they cancelled or failed to show up for four different appointments finally "fixing" the television 5 weeks after I called to report the problem. Hope you have a lot of storage in your Tivo... except the biggest problem was that even now it's not fixed!

They come and work on it in your home and LG replaced the panel only and everything is mounted to the panel so this guy had to disassemble every electrical component in the television and move it to the new panel essentially completely tearing down and rebuilding the television on my living room floor. There were no white gloves, they used a refurbished panel (more on that to come) screws and parts were dropped in our carpet and I watch parts dangle and get caught up in all those delicate ribbon cables which can't be good for future longevity of the TV. Finally it was all assembled and he asked me to help him lift it back to the mount again. He ignored but I forced the issue that here were obviously loose screws in the TV as we lifted it so he had to take it apart again to resolve that. Then the back case wasn't securely and properly mounted which again he would have left but I made him reassemble it again. Finally he left and we looked at it. This nice refurbished panel was probably returned because it bleeds light from every corner. If has some kind of grease and finger prints and scratches all over the front of it and crud that looks like old black glue on the back. It's gross, it looks awful, it's not what I paid over $2000 for and LG doesn't care.

I talked to a manager there and she wasn't even apologetic. I requested that they send me a new replacement since I only had the TV for 3 months new and they refused. Their only response was that they would schedule another service to replace the panel. That sounds fun. I guess I'll get back to them in another 5 weeks to see if we're back to good. Heck a little longer and we'll be outside our year warranty and they won't have to worry about me as a customer at all. I spent $6K on their products in the last six months and was looing at upgrading to the OLED TV line but not now. I can't believe that meant nothing to them. It's not just me though google "LG Terrible Support," look at consumeraffairs.com. If you still want to buy LG products. I wish you the best of luck.