Top critical review
3 people found this helpful
The good, the bad, and the ugly
on July 22, 2013
I originally purchased this phone September, 2012, not long after it was introduced.
The good: Metro PCS had an unlimited everything plan (truly unlimited with no throttling once you reach certain amounts of data usage) for $55 per month. Once they merged with T-Mobile, I thought this would be a great thing. However, the coverage is quite limited. As long as I'm in a larger city in West Michigan (Kalamazoo, Grand Rapids, Muskegon), I have decent 4G signal. Ann Arbor and Western Detroit has 3G. Leave Michigan, and you're lucky to have the Edge network. Indianapolis - Edge. Tucson and Phoenix - Edge. SLOW SLOW SLOW.
The display is nice, and the phone is small, making it easy to tuck into a pocket. I did drop it once, onto a concrete floor, and nothing happened. I had a cheap, 49 cent plastic case on it. I was pleased that the screen didn't break.
I purchased this phone TWICE from Amazon. The first time, I wasn't able to activate it. I signed up for a plan online, then attempted to activate by calling in through the phone. It wouldn't work. Finally it connected me to a customer service rep. She asked me my name, couldn't find me in the system. Asked me my phone number - which I didn't know, because I never got one. Asked me the serial number of the phone, couldn't find it. To get my money back, I had to file a dispute with the credit card company because MetroPCS had no record of me at all, even though they had charged my credit card. Returned the phone to Amazon and reordered another one a few days later (should have learned my lesson the first time). Second phone: got it successfully activated, but never could get 4G service. Went into a MetroPCS store, who entered the serial number into the system, and found that it was an illegally obtained phone! I purchased it new from Amazon. MetroPCS claimed it was a diverted phone, and was not supposed to be sold. I purchased one from them directly, and returned the second phone to Amazon.
Battery life. If I don't use the phone at all, I can get 4-6 hours out of a full charge before I have to plug it in. If I use it for anything related to the internet, I get about 2 hours out of a full charge.
The camera takes lousy pictures. If you're more than 5 feet away from the object you're taking a picture of, it will turn out badly. If you try to zoom in, forget it, the picture will be junk. If you take a picture of the landscape and never look at it anywhere but on the phone, it will probably be ok.
Sound quality is bad - either for playing a video or listening to music. Don't even bother. Use headphones if you must use it for that.
Voice quality is horrid - people always complain when I call them on this phone. I can't hear them well at all, and they say I sound like I'm in a vacuum.
It's really too bad - I wanted to like this phone, but I can't. I spent $150 for it when it was quite new to the market, and I see that was wasted money. Maybe I can use it as an ipod or something. I suspect not - when I first got it, it wouldn't do anything until I activated the service. Oh well. Sprint offered me $10 to sell it to them... maybe I should take it and cut my losses.