Top critical review
4 people found this helpful
Check your VZW bill, you maybe charged for data! Bad bluetooth support and bad LG/VZW support
on January 25, 2010
After using this phone for couple months, I noticed each month there are data charge on the phone bill. I did not use the data at all. After close look the phone, I realized that the left arrow next to the OK key inside the keyboard will connect to mobile web, with no warning and not prompt there will be charge. Even you just pushed that button and closed lig, 1.xMB data usage will show up in your account.
Verizon Wireless is such a big company. LG could not make all phone features all working; but they worked to gather to make sure this tricky key button will get your charged without your agree or prompt, or even marked on the keyboard for such a function.
Purchased this phone and its bluetooth support is really bad. Even your headset away from this phone for 5 miles, the phone still believes it connected to the bluetooth headset and its bluetooth radio keeps in full power, untill your battery runs down (which take about 12 hours).
Called VZW for this issue. VZW support told me the only way to address this problem is to manually unpair the bluetooth device from the ENV3 phone, then pair them back again later on when you need to use. They also suggested me talking to LG. LG support just read from their notes and told me that the only choice I have is to send the phones in to their facility and let them check. During that time(could be up to 3 months), I will have no phone to use, and they are not responsible for VZW's billing. LG support refused to take notes for bug reports, since their company policy would not allow customers reporting problem directly to the engineering department.