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La Crosse engineering/support failure
on December 5, 2013
I own four of La Crosse's so called "Radio Controlled", or "Atomic", clocks ... all four originally worked perfect, then all four failed on the same day (still indicating that they received the NIST signal, but failing to re-set the clock). I understand that the NIST transmission was upgraded on that day, but they say that no existing receivers should be effected, the original time data is still on the signal, and it was just an upgrade. I did my research on the web, and found that thousands of other La Crosse clock users had the same problem. In other words, the La Crosse engineers should have designed a system that would tolerate upgrades to the signal.
I contacted La Crosse, carefully explaining the situation, and asking if they were going to do the right thing, and provide a solution, or new working clocks. They responded with a standard form letter, suggesting that I "try changing the batteries", or "try moving the clocks to a different location". I responded explaining that I had already tried all of that, and I again carefully explained that all four clocks functioned perfectly, and all four failed on the same day (still indicating that they received the NIST signal, but failing to re-set the clock) ... this is not a battery or location issue, it's an engineering failure.
The final response from La Crosse was that my clocks are "out of warranty", so it's my problem, not theirs.
So let me ask you this ... if a company refuses to do the right thing, and replace a product with an obvious design flaw, why would anyone ever buy a product from them again?