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Lead From The Heart: Transformational Leadership For The 21st Century Paperback – July 11, 2011
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Lead From The Heart is now being taught at six American Universities: Northern Arizona University, Embry-Riddle University, University of Texas, San Antonio, Mount Saint Mary's College (NY), San Diego State University -- and the Organizational Psychology PhD program at Brandman University (a member of the Chapman University system).
About the Author
Mark is a graduate of the University of California, San Diego and the Pacific Coast Banking School at the University of Washington. A business leader at heart, he holds several investment securities licenses and is a licensed California Real Estate Broker. He's the former National Sales Manager for Investment Products at one of the nation's largest financial institutions where he was named "Leader of the Year."
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Top Customer Reviews
Crowley wrote, “leading with any amount of heart flies in the face of our collective belief that the heart acts like kryptonite in business. We associate the heart in the workplace as being soft, sentimental, and antithetical to driving profit” (p. xiv). However, it’s the traditional way of managing employees that is actually detrimental to productivity! Consider the employee’s perspective – they might describe a typical authoritarian boss as hard-hearted, heartless, or cold-blooded. Is it a coincidence that all of these terms have to do with the heart? I don’t think so – the underlying message is that the heart is the vital part. Some world-class companies have already caught on to this concept. If you check the lists of “Best Companies to Work For,” you will find that SAS, Zappos, Google, etc. place a great deal of emphasis on employee engagement and satisfaction. First-rate CEOs seem to instinctively follow the Golden Rule of “Treat others the way you would like to be treated.” It could also mean that they naturally “lead from the heart.”
More than just a leadership how-to guide, LEAD FROM THE HEART relates the author’s personal journey, showing how his childhood experiences shaped his managerial abilities, eventually arriving at his epiphany that “I had brought heart into leadership” (p. xix). Crowley backs up his ideas with references to published research and anecdotal evidence. The conclusion of the book is particularly compelling as a convincing example of the good that comes with leading from the heart. It goes to show that “long after you can remember the actual work or the targets you met along the way, what’s sustained in your memory is the effect you had on people’s lives. By this one measure, above all others, you’ll know the true impact you had as a leader” (p. 137). This book is an easy and enjoyable read. It’s suitable for managers, leaders, coaches, teachers, and mentors of any kind, not just in business, as all authority figures would do well to lead from the heart.
-More than half of U.S. workers hate their jobs
-Workers are no longer easily replaceable
-Tethered to work through technology requires employees to achieve self actualization needs at work
-Employees may be present at work but are disengaged and not productive at an alarming rate
-Employees perceiving their boss as being trustworthy more frequently than anytime in history
-This new generation of workers responds differently to intrinsic and extrinsic rewards.
Mark systematically leads the reader through the challenges of today’s work environment and how scientific methods of hierarchical leadership may negatively impact business growth, employee satisfaction, and employee development. Mark takes us on a journey through transformational leadership and how he recognized he could increase his employees’ productivity and morale by leading from the heart. Leading from the heart doesn’t mean being a pushover and providing everyone a participation trophy so they feel good. Mark demonstrates how he engaged employees, established personal relationships, and helped develop them into motivated, successful individuals who were prepared for new and greater challenges. He describes his success by providing stories of honest feedback with candor while being respectful and truly caring about one’s growth potential.
Today we seem to be focused on short term goals—how am I going to achieve next quarter’s goals? Human capital is not valued the way it should be; management, in its zeal to achieve short term goals is not focusing on long term strategies for continued growth. Mark Crowley is providing a blueprint to leaders on how to change course and work toward getting the best out of employees, respect the value of human capital, and foster an environment where continued long term growth is attainable. This book will provide insight to those that are intrigued and feel that there may be a better way to lead. It’s a really good read too.
Mark stands up for what he knows from experience- only by truly connecting with individual team members, authentically caring for them, appreciating their efforts, and enjoying helping them grow will you see the amazing potential of your team. And it's not just for your teams benefit - it's good for you too. Win-Win.
Mixing psychology, science, and personal experience he writes a compelling book which really tells every manager (human being) what they know deep down but may have suppressed in the desire to fit into the comfort zone of traditional management.
However, engagement is at an all time low and engagement survey results are sending Brexit style shockwaves through organizations as millenials in particular reject inauthentic disconnected traditional management and demand that their leaders help them grow, care for them and connect with them.
Read Mark's book and have the courage to lead from your heart as well as your mind, follow his clear steps to transformation and enjoy the results from your team and watch your reputation rocket and your career take off! And then after that, as Mark points out, look back on your career and enjoy the fact that you made a positive impact on the lives of others. That, in the end, is all that really matters.