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Lead With Your Customer: Transform Culture and Brand Into World-Class Excellence Hardcover – June 1, 2010
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About the Author
J. Jeff Kober, CEO of World-Class Benchmarking has more than 25 years experience in the world of performance improvement for both the public and private sector. His experience covers a broad range of work, including as a consultant for the Disney Institute, responsible for building Disney s customer service and creativity programs. Mark David Jones is the COO of World-Class Benchmarking. An acclaimed speaker, trainer, consultant, and organizational transformation expert, Mark has held a variety of leadership roles during his 26 year Disney career. As the senior consultant for the Disney Institute, Mark led Leadership, Creativity & Innovation, and Quality Service initiatives. Both authors reside in the Orlando, Florida area.