Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your mobile phone number.

The Leader's Handbook: Making Things Happen, Getting Things Done 1st Edition

4.5 out of 5 stars 24 customer reviews
ISBN-13: 063-9785302636
ISBN-10: 0070580286
Why is ISBN important?
ISBN
This bar-code number lets you verify that you're getting exactly the right version or edition of a book. The 13-digit and 10-digit formats both work.
Scan an ISBN with your phone
Use the Amazon App to scan ISBNs and compare prices.
Have one to sell? Sell on Amazon
Buy used On clicking this link, a new layer will be open
$8.69 On clicking this link, a new layer will be open
Buy new On clicking this link, a new layer will be open
$24.87 On clicking this link, a new layer will be open
More Buying Choices
56 New from $15.40 110 Used from $0.01
Free Two-Day Shipping for College Students with Prime Student Free%20Two-Day%20Shipping%20for%20College%20Students%20with%20Amazon%20Student


Limted-time offer: $1 for 2 months
The Wall Street Journal Digital Membership. Coverage you can get behind. Learn more
$24.87 FREE Shipping on orders with at least $25 of books. In Stock. Ships from and sold by Amazon.com. Gift-wrap available.
click to open popover

Frequently Bought Together

  • The Leader's Handbook: Making Things Happen, Getting Things Done
  • +
  • The Fifth Discipline: The Art & Practice of The Learning Organization
Total price: $39.63
Buy the selected items together

Editorial Reviews

From the Back Cover

For Anyone Serious About Leading Their Organization Into the 21St Century

This groundbreaking book, already creating a stir, could only have been written by Peter R. Scholtes­­author of the best-selling book ever written on teams: The Team Handbook. In The Leader's Handbook, Scholtes, widely acknowledged as one of the most influential teachers of leadership and management of the decade, does for managers what The Team Handbook did for teams. Scholtes shows how bad systems, not bad workers, cause the vast majority of management problems. He takes controversial stands against performance appraisals and incentive compensation. And he takes you from theory to practice with a wide variety of state-of-the-art activities and exercises to help you immediately begin implementing breakthrough improvements in all your work processes.

About the Author

Peter R. Scholtes is an internationally known author, lecturer, and consultant. From 1987 to 1993 Mr. Scholtes shared the platform with W. Edwards Deming, helping to educate corporations about the new philosophy of the Quality movement. He was one of the first to synthesize the principles of the organizational development field with the teachings of Dr. Deming. Mr. Scholtes is the author of The Team Handbook. He has written award-winning articles on several Quality-related topics, especially with Dr. Deming's encouragement, on the controversial topic of performance appraisal: What's wrong with it and what to do instead. He is a popular keynote speaker at international conferences in such places as London, Sydney, Moscow, and Rio de Janeiro. In March of 1995, Quality Digest recognized Mr. Scholtes as one of the 50 Quality leaders of this decade.

NO_CONTENT_IN_FEATURE

The latest book club pick from Oprah
"The Underground Railroad" by Colson Whitehead is a magnificent novel chronicling a young slave's adventures as she makes a desperate bid for freedom in the antebellum South. See more

Product Details

  • Spiral-bound: 415 pages
  • Publisher: McGraw-Hill Education; 1 edition (December 22, 1997)
  • Language: English
  • ISBN-10: 0070580286
  • ISBN-13: 978-0070580282
  • Product Dimensions: 8.2 x 1.2 x 8.8 inches
  • Shipping Weight: 1.9 pounds (View shipping rates and policies)
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (24 customer reviews)
  • Amazon Best Sellers Rank: #194,814 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Spiral-bound
I knew that the organization I work for was stuck in the stone-age (Dismal Leaders). Then Something amazing happened. Upper management decided we needed a change. Due to my backround in Teambuilding, I was asked to Champion the change for the future. I decided to utilize most of the things I learned from reading this insightful book. The results to this point have been outstanding. People are beginning to come out of their shells and be creative again. Barriers are slowly coming down throughout the organization. Real Work is getting done through cross-funtional teams of people who care about customer satisfaction. We have a long way to go, but as long as management sticks to their word, change will happen. This book is a useful tool for that transformation.Everyone who is in a management position should read this book and learn what it's like to truely lead your fellow workers. I also recommend the Team Handbook.
Comment 27 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Spiral-bound
Scholtes expects to shock people right from the first page of his Preface. Let me quote extensively:
"More than 95 percent of your organization's problems derive from your systems, processes, and methods, not from your individual workers....

We look to the heroic efforts of outstanding individuals for our successful work. Instead we must create systems that routinely allow excellent work to result from the ordinary efforts of ordinary people.

Changing the system will change what people do. Changing what people do will not change the system.

Certain common management approaches--management by objectives, performance appraisal, merit pay, pay for performance, and ISO 9000--represent not leadership but the abdication of leadership.

Current buzzwords like empowerment, accountability, and high performance are meaningless, empty babble..." (ix-x)

The old organizations's leaders need: forcefulness, ability to motivate and inspire, decisiveness, willfulness, assertiveness, result- and bottom-line orientation, being task-oriented and having integrity and diplomacy.

Scholtes' new leadership competencies (much influenced by Edward Deming's ideas...) are based on a new mentality and understanding of: systems thinking, variability of work, how we learn, psychology and human behavior, interactions of these components, and vision, meaning, direction and focus.

The bulk of the book gives clear elaborations of these new competencies, with charts, illustrations, pertinent questions and many tools. Ch. 4 on "Getting the Daily Work Done" is a tough one, partly because it takes much effort to grasp the author's use of a Japanese term, "Gemba" (even when I can read the original Chinese characters).
Read more ›
Comment 30 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Spiral-bound Verified Purchase
This is a very good book that I would recommend to any manager. I also think many employees would learn a lot from reading this book as well. So why just three stars?

The main reason is because the book talks very little in the way of leadership or inspiring your people. This is a book primarily focused on process and quality improvement, but learning about leadership and inspiring my employees is the reason I bought this book. To me, the difference between a manager and a leader is that the successful manager gets his people to do what needs to be done. A successful leader gets his people to *want* to do what needs to be done. There was a lot more information on that topics in The Team Handbook, which Scholtes co-wrote.

The truth is that I think this is a very good book, and I'd gladly give it four stars if the title was more descriptive of the book's content. What I like most about this book is the way Scholter walks the reader through the thought process of analyzing an existing process and finding ways to improve it. He bases many of his principles from Deming's work on quality improvement and, not surprisingly, many of his examples are from Japanese companies. Many of his ideas transfer easily to the American workforce, but I'm not convinced that all of them would be so effective outside of Japan, due to the cultural differences between the two workforces.

Amazon has enabled Search Inside This Book, so I would encourage anybody thinking about purchasing this book to take a peek and see the topics that Scholter covers. Flip through the Surprise Me feature and you'll likely see some of the many charts and diagrams that Scholter uses to great effect to show the reader a process, or give them a tool to analyze their own processes.
Read more ›
Comment 14 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Paperback Verified Purchase
As a performance improvement specialist for over 25 yrs, I am always on the look out for good resources that those I work with can use day to day to help them do what they know they should, what they dream of doing, and what their mission, vision, values call them to do. The problem is that many books contain "needle in a haystack" pearls of wisdom that take so long to discover that people give up on finding them. THE LEADER'S HANDBOOK is NOT like that. Each easy-to-read, well organized section contains tons of practice, roll up your sleeves and do this kind of advice. Additionally there are tons of tips and traps for today's busy leaders. This is NOT a book that will gather dust bunnies on a leader's bookshelf. It will be read, used, referred to, and shared. I have used this book to train, mentor, and coach leaders at all levels in engineering, transportation, healthcare, biotech, federal and state government, the military, and non-profit groups. It has always been well received and I have had several calls/emails back from those I recommended this book to that said, "Where was this book when I first started leading/managing? It is fantastic!"

So, do yourself and your leadership teams a favor. Buy this book.
Comment 3 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Most Recent Customer Reviews

Set up an Amazon Giveaway

The Leader's Handbook: Making Things Happen, Getting Things Done
Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. Learn more about Amazon Giveaway
This item: The Leader's Handbook: Making Things Happen, Getting Things Done