- Hardcover: 320 pages
- Publisher: Jossey-Bass; 2 edition (February 17, 2014)
- Language: English
- ISBN-10: 1118658132
- ISBN-13: 978-1118658130
- Product Dimensions: 6.2 x 1.1 x 9.1 inches
- Shipping Weight: 1.2 pounds (View shipping rates and policies)
- Average Customer Review: 54 customer reviews
- Amazon Best Sellers Rank: #57,312 in Books (See Top 100 in Books)
To get the free app, enter your mobile phone number.
Other Sellers on Amazon
+ $3.99 shipping
+ $3.99 shipping
+ Free Shipping
Leading with Questions: How Leaders Find the Right Solutions by Knowing What to Ask Hardcover – February 17, 2014
|New from||Used from|
The Amazon Book Review
Author interviews, book reviews, editors picks, and more. Read it now
Frequently bought together
Customers who bought this item also bought
From the Inside Flap
Many leaders are unaware of the amazing power of questions. Ourconversations may be full of requests and demands, but all toooften we are not asking for honest and informative answers, and wedon’t know how to listen effectively to responses. Whenleaders start encouraging questions from their teams, however, theybegin to see amazing results. Knowing the right questions toask—and the right way to listen—will give any leaderthe skills to perform well in any situation, effectivelycommunicate a vision to the team, and achieve lasting successacross the organization.
Thoroughly revised and updated, Leading with Questionswill help you encourage participation and teamwork, fosteroutside-the-box thinking, empower others, build relationships withcustomers, solve problems, and more. Michael Marquardt reveals howto determine which questions will lead to solutions to even themost challenging issues. He outlines specific techniques of activelistening and follow-up, and helps you understand how questions canimprove the way you work with individuals, teams, andorganizations.
This new edition of Leading with Questions draws oninterviews with thirty leaders, including eight whose stories arenew to this edition. These interviews tell stories from a range ofcountries, including Singapore, Guyana, Korea, and Switzerland, andfeature case studies from prominent firms such as DuPont, Alcoa,Novartis, and Cargill. A new chapter on problem-solving will helpyou apply questions to your toughest situations as a leader, and anew “Questions for Reflection” section at the end ofeach chapter will help you bring Marquardt’s message into allof your work as a leader.
Now more than ever, Leading with Questions is thedefinitive guide for becoming a stronger leader byidentifying—and asking—the right questions.
From the Back Cover
Praise for Leading with Questions
“When leaders ask questions—and createorganizational cultures that value questions—great thingshappen. People engage, complex problems are solved, creativity isincreased, and the whole organization learns faster and better.Leading with Questions provides a comprehensive andpractical formula for helping your organization—andyourself—become more effective.”
—WALTER MCFARLAND, 2012 board chair, American Societyfor Training and Development (ASTD), and coauthor, ChoosingChange
“Marquardt masterfully makes the most compelling case forquestioning as an essential leadership skill for developing theleaders we need in the future.”
—MARILEE ADAMS, Ph.D., author, Change YourQuestions, Change Your Life
“Change begins with inquiry, and Leading withQuestions jump-starts the process with its practical approachfor leaders who want to develop and ask questions that provokereflection, get meaningful information, and initiateaction.”
—MARTIN B. KORMANIK, president and CEO, O.D.Systems
“A brilliantly written, indispensable guide to help useach find our unique path through the art of askingquestions.”
—DEBRA GMELIN, corporate director, the LeadershipInstitute, Humana, Inc.
“Through the rich stories of the organizational leaderswho lead with questions, Marquardt offers a wonderful tool toenable organizations to creatively transform the status quo andgenerate a corporate culture that succeeds!”
—MARY TOMASELLO, senior vice president, global HR andemployee communications, PGI
“Leaders everywhere will benefit from Leading withQuestions. Michael Marquardt skillfully dissects the essence ofleadership through the process of asking the right questions. Thisbook belongs in your library.”
—RON SHEFFIELD, CEO, Organizational Sciences andCulture, Inc.
Top customer reviews
There was a problem filtering reviews right now. Please try again later.
I recommended it for leaders. I have used it successfully as a VP in a Fortune 250 and as a GM of a 35 person consulting firm. It also has application in non-profits, schools, service organizations and even government agencies. In short, for anywhere where people work, or should work together.
I also recommend it for those working on or those who aspire to be leaders. The techniques in this practical evidence-based book hold the opportunity for ANYONE working with or side-by-side others to help bring about better overall results. You need not be an official leader to use this book and help others to enrich team results.
Not in the above circumstances personally? Consider giving it as a gift to someone who is. I wish it was part of the curriculum for the college students of the world.
"When did you start using questions and why?"
"What are some of the ways you have used questions?"
"What questions have been most effective?"
"What has been the impact of leading through questions on (a) your organization and (b) you as a leader?"
"How has the use of questions changed you as a leader?"
The responses that Marquardt accumulated provide the substance of this book. After completing a rigorous analysis of them, he shares a number of important lessons that will help each reader to master what Marquardt correctly characterizes as "an underused management tool." I presume to add that this "tool" should be used by everyone at all levels and in all areas of operation within any organization, whatever its size or nature may be.
Marquardt carefully organizes his material within three Parts. First, he explains why questions can be so powerful for individuals and organizations. In Part Two, he offers practical guidance on selecting the right questions and then asking them effectively. In the final part, he presents a number of guidelines which suggest how leaders can use questions to achieve specific results for individuals, teams, and organizations. Resource consists of "Training Programs for Questioning Leaders"; in Resource B, Marquardt provides brief biographies of the aforementioned twenty-two leaders interviewed.
Of special interest to me is the material in Chapter 6 in which Marquardt explains how to create a "questioning culture." As clearly indicated in two of his previous books, Action Learning in Action and Optimizing the Power of Action Learning, Marquardt is both a visionary and a pragmatist: He is ever alert for opportunities to increase learning while achieving results, and, he fully understands the nature and extent of various barriers to doing that. Therefore, the information and (more importantly) the counsel he provides with regard to creating a questioning culture immediately focuses on asking the right questions to obtain the information needed, on collaborative interrogation, on capturing and then sharing what is learned, on nurturing innovation through effective use of questions, and on ensuring - meanwhile - that everyone involved has a sense of urgency. With regard to the last point, he observes that effective leaders can demonstrate a sense of purpose "by taking prompt action as issues emerge and by pushing for closure and results. [They] gather and share information while ideas are evolving." They also make certain that others do so.
Near the end of this chapter, Marquardt makes an especially important point at a time when so many of those who deliver unpleasant "messages" are either discouraged or, worse yet, punished: "All companies can strengthen their cultures by making them question-friendly. Leaders must model the way, promote values that support inquiry, ensure a safe environment that permits challenging the status quo, find opportunities to ask questions, reward questioners, and make training available when needed." Otherwise, an organization's culture will become and then remain hostage to what Jim O'Toole characterizes as "the ideology of comfort and the tyranny of custom."
The most effective leaders ask the right questions and help those for whom they are responsible to do so, also. Over time, both the questions and the answers will inevitably change but the process of interrogation which Marquardt so skillfully explains will continue to ensure that the new questions will also be the ones which must be asked, so that the answers to them will then guide and inform whatever initiatives may be necessary. With all due respect to Marquardt's earlier works, I think the material provided in Leading with Questions will have the greatest value and the widest impact.
Those who share my high regard for this brilliant book are urged to check out Marquardt's aforementioned works as well as David Maister's Practice What You Preach, Michael Ray's The Highest Goal, Jim O'Toole's Leading Change, Bill George's Authentic Leadership, Ronald Heitetz's Leadership on the Line, and Michael Hammer's The Agenda.