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The Lean Office: Collected Practices and Cases (Insights on Implementation) 1st Edition

by Productivity Press Development Team (Author)

3.3 12 ratings

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The Lean Office: Collected Practices and Cases is a compilation of articles previously published in the Productivity Press newsletter, Lean Manufacturing Advisor. These articles discuss lean implementations in non-manufacturing operations, from design to processing invoices to customer service. Most articles are written in the form of case studies.

Highlights include―

Practical, in-depth description of lean implementation, written in a conversational, easy-to-read style
A large quantity of case studies unavailable from any other single source
Responds to your desire for real-world lean office information

ISBN-10

1563273160
ISBN-13

978-1563273162
Edition

1st
Publication date

2005
January 31
Language

EN
English
Dimensions

9.0 x 6.0 x 0.3
inches
Length

128
Pages
See all details

Editorial Reviews

Review

"I recommend the book as a quick read for people who have some familiarity with lean manufacturing but are wondering how they can adapt some of those principles and methods in their non-manufacturing business".
reader testimonial

"The book is geared toward mid- and top-level executives, along with operations executives, quality professionals, trainers, and human resource personnel."
reader testimonial

From the Author

Since 1979, Productivity Press has been publishing and teaching the world's best methods for achieving manufacturing excellence. At the core of this effort is a team of dedicated product developers, including writers, instructional designers, editors, and producers, as well as content experts with years of experience in the field. Hands-on experience and networking keep the team in touch with changes in manufacturing as well as in knowledge sharing and delivery. The team also learns from customers and applies this knowledge to create effective vehicles that serve the learning needs of every level in the organization.

Product details

Publisher ‏ : ‎ Productivity Press; 1st edition (January 31, 2005)
Language ‏ : ‎ English
Paperback ‏ : ‎ 128 pages
ISBN-10 ‏ : ‎ 1563273160
ISBN-13 ‏ : ‎ 978-1563273162
Item Weight ‏ : ‎ 6.3 ounces
Dimensions ‏ : ‎ 9.02 x 5.98 x 0.28 inches

Best Sellers Rank: #4,382,194 in Books (See Top 100 in Books)
- #924 in Office Automation Business
- #2,069 in Quality Control (Books)
- #3,503 in Production & Operations

Customer Reviews:
3.3 12 ratings

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Customer reviews

3.3 out of 5

12 global ratings

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MrKpuah

Many of the "case studies" amount to "I like the idea of going lean with xyz

Reviewed in the United States on January 1, 2015

Verified Purchase

Doesn't really go into much detail at all for a compilation of "practical, in depth" case studies. Many of the "case studies" amount to "I like the idea of going lean with xyz, but haven't actually started implementing it yet, or we're just starting out..." or "we had good results with lean" (occasionally with metrics) but almost no details on the process of implementation or the specific changes that were put in place.

In short, disappointing. I'm not convinced that the limited useful information in the book justifies the time invested in reading through all the fluff.

Helpful

J Clayton

OK examination of lean office

Reviewed in the United States on August 1, 2005

Most lean office books are lean manufacturing books with the word "office" pasted in. This booklet has some of the same issues - it addresses lean manufacturing principles and calls them lean office. The structure of the book is good with titles such as "Takeaways", where the takeaways are sometimes limited: "A focus on meeting cusomer needs is critical".

Overall, this book is valuable to gather ideas about what some companies have done - it is case study based and is not in-depth or even BEST practices.

A more detailed look at lean office can be seen in Michael George's Lean Six Sigma for Service.

12 people found this helpful

Helpful

Pensive, Thoughtful Reviewer

Takes a high-level view to encourage creative thinking

Reviewed in the United States on September 8, 2005

A total of eighteen chapters -- five in Part 1: Focusing on the Customer, four in Part II: Improving Flow, and nine in Part III: Taking the Right Steps.

In Parts I and II, the case studies cover the following types of office environments:

* automobile distribution * service firm * the design process * call center * restaurant operation * ambulance office * US Postal Service * design of buildings * construction projects.

In Part III, tips and ideas cover: office 5S, computer hard drive 5S, building support for Lean Office, tips for running 'white collar' kaizens, an invoicing and receiving improvement example in detail, improving flow at a technical publications company, an example of using a spreadsheet to analyze and manage a lean effort, and a publisher who requires present state and future state maps to accompany all capital expenditure requests.

Although this book is not a 'nuts and bolts' technical treatise, all in all, it is encouraging to read about the efforts and successes. Perhaps it would rate five-stars if it contained more technical instructions with the case studies. But then, you'd probably pay a lot more for it.

6 people found this helpful

Helpful

L. Masten

Not worth it

Reviewed in the United States on December 16, 2005

I have been involved with Lean for 10+ years and have served as an internal consultant and internal change agent for the last several years. I am always looking for material that helps me to learn about new ideas or helps others pick up the tools and concepts, but was very disappointed in this book. It is a collection of "best practices", but only touches on a few concepts from a very high level, with the "we had a problem, we waved a magic wand, and it was fixed" format. There is nothing in this book that helps you figure out how to apply the concepts to what you are working on or that gives you new ideas to try. You're much better off figuring out how to apply VSM in the office, having everyone look at the process, and then develop a future state together than trying to get anything from this book.

16 people found this helpful

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Pen Name

Two Stars

Reviewed in Canada on December 31, 2016

Verified Purchase

long winded with vague case studies - not what you want from a LEAN book really.

CPatAmazon

allgemeine Fälle auf einfachstem Niveau zusammengestellt

Reviewed in Germany on March 5, 2010

Verified Purchase

Dank der positiven Rezension habe ich mir dieses Buch gekauft, in der Hoffnung ein paar gute Fallbeispiele dort zu finden.
Leider wurde ich enttäuscht, die Fallballbeispiele haben keinen Tiefgang und die im Buch beschriebenen "Lernpunkte" sind so oberflächlich, dass man sich fragt wie viel die Leute die dies zusammengestellt haben wirklich von der Materie verstehen.
Ich persönlich halte die Fallbeispiele von Liker für Klassen besser.

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Juan Pradera Conde

Un libro más

Reviewed in Spain on October 11, 2018

Verified Purchase

Sin más, un libro que repasa los principios del lean aplicado al sistema de gestión pero no aporta nada nuevo

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Javier Martinez

Interesante la aplicación de las herramientas Lean en el área de Administración

Reviewed in Spain on July 17, 2015