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Learning to Fly: Practical Lessons from one of the World's Leading Knowledge Companies 1st Edition
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Top Customer Reviews
Learning to Fly is both a reference book and a blueprint. Part One: Overview sets the context for and defines knowledge management.
Part Two: Tools and Techniques describes six very useful tools for managing knowledge. I found their inclusion of real-life examples like BP's "Connect" project tremendously helpful in understanding what is involved in building buy-in for a searchable intranet knowledge directory through which all staff can search for people with relevant knowledge and experience.
In Part Three: Today and Tomorrow, the authors share practical advice about embedding knowledge management in the organisation. Appendices guide the reader to resources for inspiration, people and technology. Internet style pages enable easy navigation through and between chapters.
The book has received critical acclaim from a number of industry leaders. It will undoubtedly be received by those of us in the trenches with the same enthusiasm!
1) talk to people with the T-shirt: been there, done that
2) learn, learn, learn: before, during and after
3) cultivate a community: for tacit transfer and to keep the repository alive and fresh
4) establish a network: to gather news and keep yourself aware
Way too may KM projects chase content, without community, technology without a strategy and compile best practices with no way to validate and refresh. Chris and Geoff have the right spirit and advice when it comes to starting - jump right in and avoid the gradual immersion, ask some key questions, "What are your critical issues?" listen deeply and go with the flow!. Readers will find their people centric views and emphasis on learning, a refreshing and effective way to make sense of knowledge.work.
In particular, I found their book easy to navigate, clearly organized and easy to absorb in small chunks - there is a deep lesson there for any aspiring knowledge manager. They certainly hit the high spots in my book: yellowpages so you can find people that know, communities of practice for continuous learning, practices for testing and validating captured content to avoid GIGO (garbage in garbage out) and strategies to embed knowledge in role structures, processes and company lore.
A key aspect of learning to fly is the use personal and 3rd party stories to convey meaning and change mindsets. This helps to center the prescriptive aspects and changes the tone from a fieldbook to a readable engaging text. Learning to fly is a handy way to get your KM projects up and away, showing clearly the sky is the limit when we really start to work with our knowledge.
We are just starting out with an implementation of a "corporate yellow pages". We have used references from the book to get signoff for the approach that we wanted to take (ie. a more casual approach rather than a HR-like listing), stolen ideas re the implementation!! and got fantastic support from the authors online. They do reply to your email! We are now well on track with the project, have high levels of buy-in across the organisation from Managing Director down and are keeping it simeple and therefore inside time and budget.
The book is well written with a good scattering of English humour to keep you interested! Highly recommended.
This is one of the more helpful KM books that I have seen for some time.
Some books on KM tend to be very technical/theoretical/academical, but this book leads you by the hand in some time-tested methods. Thing like 'corporate yellow pages', After-Action Review, communities of practice for continuous learning, practices for testing and validating captured content make it immediately useful.
The book is well written with some refreshing humour.
Recommended if you want to build some knowledge management system.
Most Recent Customer Reviews
It's a book for school, they make you buy it and this one is surprisingly not over price and has a lot of good information.Published 11 months ago by Ted
A must read for KM Practitioner. Geoff has provided a comprehensive guide, easy to follow practice, and illustrative of reachable cases.Published 12 months ago by Chulatep Senivongse
As someone new to the field of knowledge management, this book was the important first step in getting me securely introduced. Read morePublished on January 2, 2013 by Jameel Shihadeh
This book is satisfying to me. I would recommend it for any person majoring in business management.Published on November 8, 2010 by Twin65
If you are wanting to implement knowledge management, look for practical advice here. I always recommend this book in project knowledge environments. Read morePublished on February 7, 2009 by J. N. Sandrock
Learning to Fly is fairly useful as a general overview of knowledge management principles, but it is far from great. Read morePublished on March 30, 2006 by Erik Fleischer
Very down-to-earth, applicable guidelines for building a learning environment within an organization. Read morePublished on January 15, 2004