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Lenovo warranty - $950 to repair??? Are you kidding me?
on January 6, 2014
Purchase date May 1, 2013. Complete failure date December 19, 2013. Local IT resource looked at error code, said hard drive failure. Contacted Lenovo, returned the unit via their shipping/handling protocols. As I tracked the repair on their website, I saw they were waiting for customer authorization, although I had not been contacted.
My surprise when I reached them? Not a repair under warranty as expected. They diagnosed a foreign substance spill, with total hard drive failure.
Most surprising? They quoted $950 (yes, $950!) to repair a 7 1/2 month product that originally cost $740.
What's wrong with this picture? I asked to escalate the complaint, and am still waiting for a response.
Not a happy camper. A big FAIL on customer service. Contrast this with a similar experience with a Dell Inspiron with next day, on site, zero cost to repair service.
I truly regret this purchase.