Lessons From a Difficult Person: How To Deal with People Like us 1st Edition

4.7 out of 5 stars 14 ratings
ISBN-13: 978-1627474061
ISBN-10: 1627474064
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Editorial Reviews

Review

"Looking back on my 30 years at Fortune 500 companies, I feel I could have helped my project teams be more successful using the insights from Sarah's book and workshops. Everyone encounters difficult people and she provides a game plan that puts the issue into perspective and provides practical steps for resolving it." ~Pam Rettig, CPC

An excellent teacher and gifted communicator, Elliston presents the concept that difficult people don't know they are difficult. Not only was this an eye opener for me, but a heart and mind opener as well. I found the self-guided exercises, examples, and recommendations for my difficult-people-interactions to be powerful and effective - so much so that I'm buying copies for every office in our organization. 
~Kim Brown, Counselor, Faster EFT Practioner


Some authors write about an issue.  Sarah Elliston lived this book.  And on top of that, she has studied her significant issue.  She has worked with some of some of the top minds in Psychology and Personal Growth.  The authenticity and her integrity are on every page.
~Dr. Sidney B. Simon, Professor Emeritus, Psychological Education, The University of Massachusetts, Amherst


In Lessons From A Difficult Person  Sarah Elliston never promises you that dealing with difficult people will be enjoyable or fun. What she does is give you a concise, systematic plan for having a most important conversation with a difficult person in your life.

The lessons in this empowering book unfolds as Sarah shares her courageous examination of her own life as a difficult person. We learn that difficult people are often unaware that they're difficult and unaware of the impact of their behavior on others or their self. The lessons give insight into human basic needs and emotions and are based in a in-depth understanding of Choice Theory Psychology. The lessons also offer hope and resolution.

Beyond the lessons, Sarah guides you through practical exercises that prepare you for a successful conversation. These You Can Do It exercises derived from Reality Therapy help formulate the conversation that betters the relationship for you and the difficult person.

When an insider expert offers me lessons, I take them and take them seriously. I highly recommend that you do, too.~Lucy Billings Robbins, Sr. Faculty, William Glasser Institute


Sarah Elliston draws on a lifetime of experience and courageously uses her own story to present ideas well timed for use in our current society. Her eminent descriptions of personal events and anecdotes offer skills and techniques readily adaptable and usable. The lessons learned can be implemented immediately by the reader. Individuals can use the ideas to draw closer to the people around them and thus deal with the behavior of others in ways that are empathic but not passive, assertive but not aggressive, and most of all in ways that are engaging and positive.
~Robert E. Wubbolding, EdD, Director, Center for Reality Therapy

From the Author

The methods I offer end the trauma and the drama, and minimize the possibility of confrontation. She gives YOU the ability to take a strong, positive, confident--yet compassionate--stance with the "difficult person"--whether that is a relative, coworker, friend, one of your children or anyone else for that matter. 
 
Elliston offers:   
  • How to identify the ways to talk to a difficult person -- without drama-- that will lead to  change
  • The true incentives to help people change
  • How to make real the consequences of the difficult person's action--both to him and to those impacted
  • How to increase success through belonging
  • How to identify areas in yourself that are triggered by the difficult person so you can neutralize those hot buttons, and communicate without judgment 
I've provided a proven script for peacefully transforming the difficult person's behavior and the environment--or getting that person to move on. You'll find the tools for a successful change conversation with a difficult person. For more information,visit sarahelliston.com
 

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