- Paperback: 130 pages
- Publisher: CornerStone Leadership Institute (August 1, 2005)
- Language: English
- ISBN-10: 0976252856
- ISBN-13: 978-0976252856
- Product Dimensions: 6 x 0.5 x 8.8 inches
- Shipping Weight: 10.4 ounces
- Average Customer Review: 15 customer reviews
- Amazon Best Sellers Rank: #1,232,431 in Books (See Top 100 in Books)
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Lessons in Loyalty: How Southwest Airlines Does It - An Insider's View
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A must read, a practical guide to building your own winning team. --Noel M. Tichy, Professor, University of Michigan Ross School of Business
Required reading for any organization striving to create the right culture. --John Crisci, VP HR, VistaCare
...practical lessons for building a culture that fosters productivity, innovation and organizational success. --Libby Sartain, SVP Yahoo! Inc.
About the Author
Lorraine Grubbs-West was a senior executive with Southwest Airlines for fifteen years. Her career with Southwest included positions in marketing, employment and leadership development. She is now president and CEO of Lessons in Loyalty with the mission of providing tools and resources for organizations to create a postitive and productive culture.
Top customer reviews
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A quick read.
It reads as if this is more of a summary of a presentation the author was giving about her experience at Southwest. Every Southwest employee I've talked too shares equal stories of their experience. Her's don't tell the story any better. I'd say skip it and stick with Nuts.
Most recent customer reviews
Acting upon ideas to become a reality for the betterment of the company.