- Hardcover: 232 pages
- Publisher: Harvard Business Review Press; 1 edition (November 1, 1994)
- Language: English
- ISBN-10: 0875845592
- ISBN-13: 978-0875845593
- Product Dimensions: 1 x 6.5 x 9.8 inches
- Shipping Weight: 1.1 pounds (View shipping rates and policies)
- Average Customer Review: 4.0 out of 5 stars See all reviews (8 customer reviews)
- Amazon Best Sellers Rank: #506,420 in Books (See Top 100 in Books)
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Levers of Control: How Managers Use Innovative Control Systems to Drive Strategic Renewal 1st Edition
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Top Customer Reviews
That said, I was looking for a piece that was more theoretical in nature. Skip this if that is not your goal or if you do not approach topics by first building a theoretical framework.
Here are a few key points:
Belief Systems - what the organization has set out to do, to achieve
Boundary Systems - what an individual part of the organization must never do (ex: 10 commandments)
P. 53 - "Organizational participants can view boundary systems either as either constraining or liberating... a lack of rules can be deceiving. At first, subordinates believe they have freedom of action, but they quickly learn that superiors hold them accountable to unwritten rules that can only be determined by trial and error. The result is uncertainty and a reluctance to act."
P. 54 - "If improperly set, strategic boundaries can hinder adaptation to changing product, market, technology, and environmental conditions. Boundary systems make it risky for employees to search for new opportunities ouside acceptable domains of activity. Rigid strategic boundaries make it clear to employees that using company resources to experiment in proscribed product markets is subject to discovery and punishment."
Thoughts: These concepts point to the idea that structure is everything inspiring people to fulfill actions in a particular manner that is counter-intuitive to the concept of the ID.
P. 81-83 talks about dysfunctional side effects.Read more ›
Most Recent Customer Reviews
I was looking forward to reading this book but gave up after the first few chapters. The book starts off on solid footing but quickly shifts into a maze of verbosity so cumbersome... Read morePublished on February 24, 2008 by Trevor Cross
I read this book when it was first published in 1994 and recently re-read it, curious to see how well it has held up. My conclusion? Very well indeed. Read morePublished on January 27, 2007 by Robert Morris