Top critical review
19 people found this helpful
Running deck broke after 2 years of average use!!
on March 30, 2016
I purchased this unit in the end of 2013 from Amazon. Just over 2 years later while running on it I broke through the running deck (this is the "solid" board on the inside of the belt). I run pretty regularly on it in the winter months around 10-15 miles a week and I weigh 160 pounds for reference. At the time of the failure, I was running at 7MPH. Up until this point, I have had no issues with it and regularly lubricate the belt with recommended Lifespan brand lube.
Lifespan customer support was responsive and has offered to send out a new running deck under the 3 year parts warranty but will not cover the labor for installation because that warranty is only for 1 year. Interestingly they offered to send out an additional support beam with the board. Which tells me there is some sort of known design flaw with the existing particle board running deck.
For potential buyers out there who expect to put some miles on it I would recommend going with another product or buy the additional warranty knowing that there is a pretty decent chance you'll put your foot through deck. In retrospect, I would not purchase this product again.