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Lifescripts: What to Say to Get What You Want in Life's Toughest Situations Paperback – March 8, 2004

by Stephen M. Pollan (Author), Mark Levine (Author)

59 customer reviews

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Excerpt from Lifescript #1: Asking for a Salary Increase

Icebreaker: I’d like to thank you for the opportunity you and the company have given me. I recognize that you’ve been very influential in my growth and advancement. However, I have a problem that I need your help with.

Pitch #1: What has happened is that I’ve been concentrating solely on my professional growth and haven’t been paying any attention to my stream of income . . .

Pitch #2: I think my salary no longer reflects my contribution to the company . . .

Pitch #3: I think my salary no longer matches my job responsibilities . . .

Whether you need to ask your boss to stop micromanaging, terminate a subordinate, confront a peer, or cold call a potential client, Lifescripts gives you the most effective approach–and the actual words–to use.

The bestselling guide to self-improvement and success, Lifescripts has been completely revised and updated, taking a sharp self-help focus and adding more than 50 scripts that help you prepare for difficult conversations both inside and outside the office. Each of the 109 Lifescripts gives you a plan that leads to the desired result regardless of the obstacles thrown in your path. You get an icebreaker opener, a pitch, an answer to every question, and a defense for every attack. You’ll also find strategic pointers on attitude, timing, preparation, and behavior.

From dealing with human resources to confronting a backstabber to closing a deal, Lifescripts provides a road map to navigate successfully through the most perplexing, problematic dialogues you may face in the course of your life.

Lifescripts: What to Say to Get What You Want in Life's Toughest Situations

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From the Back Cover

Excerpt from Lifescript #1: Asking for a Salary Increase

Pitch #1: What has happened is that I’ve been concentrating solely on my professional growth and haven’t been paying any attention to my stream of income . . .

Pitch #2: I think my salary no longer reflects my contribution to the company . . .

Pitch #3: I think my salary no longer matches my job responsibilities . . .

About the Author

STEPHEN M. POLLAN has been a successful practicing attorney for over forty years. He offers pragmatic career, financial, business, and legal advice to individuals and businesses. Pollan was CNBC’s on-air personal finance expert for five years and is a frequent guest on the Today show and Good Morning America. He regularly contributes to Worth, New York, Money, and U.S. News & World Report. Pollan and coauthor Mark Levine have coauthored many books on business and personal finance, including Die Broke.

MARK LEVINE lives with his wife and two Newfoundlands in Ithaca, New York.

Paperback: 480 pages
Publisher: Wiley; 1 edition (March 8, 2004)
Language: English
ISBN-10: 0471631019
ISBN-13: 978-0471631019
Product Dimensions: 6.2 x 1.1 x 9.2 inches
Shipping Weight: 1.3 pounds
Average Customer Review: 59 customer reviews
Amazon Best Sellers Rank: #1,960,304 in Books (See Top 100 in Books)
- #2656 in Books > Health, Fitness & Dieting > Psychology & Counseling > Applied Psychology
- #6328 in Books > Business & Money > Human Resources > Human Resources & Personnel Management
- #6847 in Books > Business & Money > Skills > Communications

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4.1 out of 5 stars

5 star		54%
4 star		22%
3 star		12%
2 star		7%
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Top customer reviews

Great read! Excellent in providing scripts for lifes tough ...

ByC.G.on March 17, 2017

Format: PaperbackVerified Purchase

Great read! Excellent in providing scripts for lifes tough situations. You can use verbatim or improvise with what is written as a guide to make sure you are being sensitive yet direct and to the point. A must have in all offices.

0Comment One person found this helpful. Was this review helpful to you?YesNo

I was very disappointed. The ways that the author suggests to resolve ...

ByOrcafuzzon September 27, 2015

Format: PaperbackVerified Purchase

I regretted that I purchased this book. It seemed intriguing at first, but at a closer observation and actually reading through the scenarios, I was very disappointed. The ways that the author suggests to resolve some of the problems are immature and disrespectful. I couldn't believe my eyes.

0Comment 2 people found this helpful. Was this review helpful to you?YesNo

How to Prep For Those Meetings You'd Rather Skip

ByJohn M. Fordon September 11, 2010

Format: Kindle EditionVerified Purchase

Stephen Pollan believes that life's unpleasant discussions go better when you walk in with a plan. His experience coaching and advising his clients tells him these plans need to be both flexible and easy to remember. He has invented conversation outlines--"lifescripts"--to prep us for common confrontations and help us come out ahead.

The book contains 101 lifescripts, each presented with similar supporting information and in a common format. "Each lifescript begins with a general discussion of the overall strategy you should use...highlighting what your goal should be." Pollan also suggests what attitude you should adopt, the preparation you need, how to choose a time for the discussion, appropriate body language to use, in addition to the lifescript itself. The lifescripts are presented in flowchart form, each containing icebreakers, pitches, possible responses from the other person, counters to their responses, and so on. There are also suggestions for adapting the lifescript to slightly different situations and "crib notes" to aid memory of the key points.

The 101 lifescripts are drawn from areas of everyday life: Job Hunting, Dealing with Superiors and Subordinates, Office Politics, Job Terminations, Dealing with Customers, Lenders, Investors, Vendors and Partners, Sales, Consumer, Credit and Lending Issues, and Communicating with family Members. Just in case we cannot find or adapt an existing lifescript to our particular needs, Pollan teaches us the five organizing principles of lifescripts: 1) Take control of the situation; 2) Say what you want; 3) Show your power before you use it; 4) Absorb or deflect anger; and 5) Have the last word.

The lifescript approach seems useful to anyone who wants to think through their strategy and options before beginning a difficult conversation. It seems particularly useful for those who prefer--or must--rely on conscious tactics in social interactions rather than intuition. It can help those who are not socially skilled become less fearful and more effective in the conversations that count.

0Comment 7 people found this helpful. Was this review helpful to you?YesNo

"Look Inside" is misleading!

ByJenn Lon May 2, 2013

Format: PaperbackVerified Purchase

I bought this book based on what I could see in the contents with Amazon's feature "Look Inside". The "Look Inside" features the first edition (1996), I believe and what I got in the mail was the 3rd edition (2004). MANY of the topics are not the same in these two so be careful! (Note: The main picture of the porduct is correct, with the Yellow Bubble that says "Revised with new scripts for the workplace" but if you look at the "Look inside" you see a different version."

LUCKILY, I was looking for a more business-based version, and it turns out that's what the 2004 version is, so I'm actually happy with the purchase, but I was sort of looking forward to some of the more personal life scripts, oh well.

0Comment One person found this helpful. Was this review helpful to you?YesNo

Great read!!!

ByMyloon August 1, 2017

Format: PaperbackVerified Purchase

This book is awesome!

0CommentWas this review helpful to you?YesNo

Great book

ByAmazon Customeron August 16, 2017

Format: PaperbackVerified Purchase

Very informational...bought it for my women's group and we love it

0CommentWas this review helpful to you?YesNo

Five Stars

ByLizMon June 8, 2017

Format: PaperbackVerified Purchase

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Direction When You Don't Know What To Say

ByJames T. Meadowson December 28, 2007

Format: PaperbackVerified Purchase

Pollan and Levine have done an outstanding job assembling a wide variety of human relations challenges and dilemmas. My first action in assessing the book was to go directly to those scenarios in which I have had considerable training and experience. I was pleasantly surprised to see that the verbiage and the decision charts were spot on. One of the book's strengths is that each scenario is properly framed. The reader is fully educated on strategy and key concerns for handling the situation. The accompanying decision chart then becomes the road map for the situation. The ideal reader of this book is the new college graduate entering into his or her first professional position. There is simply a tremendous quantity of practical wisdom on human relations and office politics that I wish I had at that stage in my career. Additionally, the book is an excellent resource for the seasoned professional. It will reinforce and fine-tune many approaches already in use. Because it is relatively thorough, it will provide juicy tidbits and insights on some situations that perhaps the reader simply never identified. I highly recommend this excellent book for anyone concerned with ongoing professional and personal success.