Top positive review
Disappointed at first.
on December 9, 2014
Even though this was not prime, I received my order in 3 days. I was very excited to receive my order and carefully assemble my set as per instructions. Assembly was pretty much self explanatory. Unfortunately, when I called my husband to "do the honors" of turning it on the first time and my 2 kids eagerly waiting, it didn't work. There were sparks coming from the tender car. Locomotive was working fine on its own. Also i noticed that my smoke fluid was missing. We were so disappointed.
I called Lionel directly to find out if I was doing anything incorrectly and was told that there shouldn't be any sparks at all. The Lioner customer service was very helpful and was kind enough to offer to repair the problem which means I would have to send both the locomotive and tender. That was not acceptable since we will be traveling. Besides it's a brand new train and I am already sending it for repair.
I called amazon to find out my other options. As usual, amazon customer service was very helpful and forwarded my issue to the seller, Trainz. Trainz was so quick and helpful as well and sent me a brand new set and received it within 2 days even before i had the chance to send the defective one. We were so pleased and the new set worked like how it should. I would definitely order from Trainz again as they sound like they know trains and their great customer service.
As far as this set goes, it's perfect!! The locomotive and the rest of the cars - even the tracks have weight to them - all have great quality and workmanship. This was a perfect addition to our Christmas tradition. Perfect size to go under the Christmas tree. Our kids LOVE the whistle and smoke!! FYI, this set comes with the smoke fluid.