Top critical review
disappointed, and about to give up
on December 11, 2017
this is the third train (Polar Express) I have had. First one didn't work at all. I sent it back. The second one I got at a hobby store and it did work, but not without a lot problem expanding the tracks. I did however get it working. It lasted x2 Christmases then a piece of metal driving the wheels broke. I sent off to get this one. Set up the tracks plugged it in placed the engine on the tracks using a device to line up the wheels ( and yes I did have the smoke option off for the trial run. Light came on. No movement of the engine no matter what I did. I packed it up to prepare for return. I've put a lot of expense and time into this project and I'm angry, disappointed, and about to give up. I can not recommend anyone get this kit. I feel that Lionel has targeted the not-as-committed hobbiest into purchasing this product, have them give up, then bite the expense of a piece of crap. I will try this one more time. Oh by the way Lionel has a phone number on the instructions on where you can find a vendor. I have not called this yet, but its's interesting it isn't a number for assistance or complaint. If there isn't anything I can do at least I can tell you DON'T BUY IT!!!