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How to FIX issues with the Lionel Polar express (What Lionel should tell us).
on December 6, 2017
I am writing this to save you the aggravation I went through with my new train. Last year I purchased the Lionel Polar express and it worked perfect for two hours then the problems started. The train would stop on the track with lights on but the engine would not move. I read the negative feed backs and found others had the same issues. I even sent the train set back to Amazon for a replacement. Amazon is outstanding with returns. I choose this over Lionel warranty of returning the engine to an authorized service center.
The new train experienced the same issues and this is what I learned. When the train is plugged in and the remote is not used for 10 minutes the engine times out and will only restart if the track is unplugged and plugged back in again (reboot). I wish Lionel would have written this in the owner’s manual. Judging from the negative feedbacks they probably don’t know this is an issue or they would address it rather than have a bunch of train set returned. Another issue is the track snaps together but will loosen from the weight of the train when used over carpeting. I was able to fix this by clamping 15mm binder clips at each joint on the bottom of the track.
Overall I like the train and would have given it 5 stars if I didn’t have to go through all this aggravation to fix the issues. I hope this helps you and I hope Lionel will address these issues.