Top critical review
8 people found this helpful
on December 22, 2016
I am currently waiting for a replacement. I opened the brand new packaged train and the train track LED light would only blink when the train is placed on the track - indicating a short somewhere in the engine. Lionel customer support says it must be the power pack not supplying enough electricity to the track (but why would the train show a short when placed on the track along with sparks around the contacts?) Maybe someone here can answer that... My Pennsylvania Flyer and alternative power pack run just fine on the track. We'll see what round #2 brings...
Update #1: Lionel customer service sent a new wall adapter and piece of track with the LED light and plug. The train now runs! BUT, the sound is not working. I have the switches turned on and no sound. I am returning to Amazon for exchange.
Update #2: The new train arrived. I placed the new engine on the track and it runs perfectly. The sound works great. An added bonus - this train engine does not derail at the fastest speed. Obviously some was wrong with the other train. Another note - I am pretty sure Amazon sent me a returned product and called it "new." This box came wrapped in "factory sealed plastic" and actually included an instruction manual and other literature that was NOT in the other box. I'm not sure if I'm more disappointed in Amazon or Lionel. Or both. So, I'm leaving this as 1 star and now question Amazon. At least returns/exchanges are easy (I hope).