Top positive review
Nice sweater, AMAZING customer service
on February 27, 2013
This was my third (and final) try at finding just the right 'bringing home' outfit for our baby. I was very pleased with the sweater - true white, true to size, classic look, etc. I washed the sweater with linens (no zippers or anything to snag it) in cold water with mild, environmentally-friendly detergent and laid it flat to dry. While trying to show off my conquest to my husband I quickly noticed a 1/3" hole in one of the front panels.
I've read numerous times that Amazon does not return/exchange washed clothing, but I thought I'd take my chances and contact customer service. It was obvious from the recent receipt date of the sweater and the due date on my baby registry that the hole was not caused from 'wear and tear'. I was expecting to have to put up a fight. Perhaps that is why the effortless conversation and quick resolution were so appreciated. I packaged the damaged sweater with exchange labels e-mailed to me, dropped it off, and received a confirmation e-mail from Amazon that the package was en route only nine hours later. I received my new, undamaged sweater the next day (Saturday)! Thank you, Amazon!