Top positive review
Revised - Fun once exchanged!
on October 23, 2014
Revised Review (7/18/2015):
Should have updated this much sooner, so sorry for that. In fairness, the company did follow through and worked out a complicated refund. It took some time, but they allowed us to return the original item with free shipping. They sent us a completely new item...no problems the second time. Months later, my 2 year old son is still loving this play set...very handy on days that are rainy, hot or when he's a little under the weather. He's rough on it, so we'll probably donate shortly....he aggressively shakes/sway it and it clearly won't hold his weight for long under this stress, but that's him and not the product. I'm appreciative the company helped us make it work. Four stars because the initial trouble was a giant frustration.
Zero is the rating this company deserves for sending me this item missing all the connectors and the wheel! All we received was the green ladder, red slide, and two white side walls…no instructions even! My 18 month old son was so excited to help put it together, so imagine how he reacted when we had to take it away to return it? I almost saved this as a special Christmas gift, thank goodness I didn't or all of us would have been even more upset!! Even more offensive, I wasn't allowed an automatic return for missing parts…I still had to get permission from the company!