I am typically a big fan of Logitech, but this experience has really thrown me off. I enjoyed the headset a lot - when it worked. I am now about to be on my second replacement, and while they EVENTUALLY get back to you, the headset seems to me, in my experience, to be poorly built. 2 of them have failed on me due to obvious manufacturer defects as nothing has happened out of the ordinary to the mic.
Again, the headset does deserve credit where it is due: it is a great headset when it is working properly. I am simply disappointed in the lack of quality in the build as it's failed twice, and this would not really be an issue for me if the customer service was something to be happy with. However, as it is probably obvious to those of you reading by now, the service leaves a lot to be desired. Both times I opened a ticket with them about the two separate failures they took well over a week to reply, even after trying to escalate. Thankfully the first time around I had a backup headset, but it was old and has failed now.
After finally replying this time, where I made it very, very clear it was a hardware issue and not a software issue or configuration issue or a driver issue, they still replied giving me all the advice I had quite literally just told them I attempted already. My issue this time is that the mic only works if it is in a very specific position which is a real pain in the a**. I made it very clear, but it is obvious to me that they do NOT read the tickets. Whether this is due to high volume or simply lack of caring, either answer is less than stellar. They did finally offer to RMA it after about a month of waiting, but again, did not read any questions I had as I was asking things in our back and forth (assuming it's not just a bot/copy paste, which it certainly seems to be). I asked if it was possible to do some form of advance exchange RMA and they completely ignored it, more than likely as they did not read it. Totally unacceptable, regardless of the answer.
The answer, if you couldn't guess by now based on the rest of their service, is no. They require you to send it in and essentially wait 3-4 weeks to get it back. I can't knock them for this too much as many companies still do this, but more and more companies are offering advance exchange RMAs even if they require your card number in the case of not sending it back in time, so the inconvenience isn't there. I use the headset for work/personal use and it will force me to buy a new headset in the interim, or do something like that to bridge me through until I get it back. At this point I will likely buy another headset and just keep the RMA'd one as a backup, because I am sick of trying with their service. It really has been frustrating.
I will also give a list of Pros/Cons as far as when it is working, as my goal isn't entirely to rag on the product, more the service and the fact that it has failed 2 times which has completely removed any possibility of purchasing a Logitech headset in the future.
Pros:
- Good sound quality (though see below update for newer info on this)
- Simple to set up/use
- Easy to understand and use controls
- Good system for hardware muting
- Easily customizable RGB lighting, though this is pretty standard at this level today
- Simple to travel with due to the dongle being stored in the headset itself
Cons:
- Range could be better, especially if there are walls between you and the dongle. Not a terrible range, but can be frustrating as sometimes if you are 10-15ft away you can only hear if you turn your head in the proper direction.
- Plates covering the battery/USB dongle holder are a little loose and can pop off at times if bumped
- Will make a noise every time you change the volume, or every time it is quiet for a few seconds and sound plays again soon. This is to save battery but the notification of it turning on/off can be pretty annoying at times
- I find that they can start to fall off of your head easily forcing you to catch them as it is kind of a loose fit, even if you have it tight around your head. Ear cups don't really stay tight around the ears, but this is due to it being for comfort, which it does succeed at
That's about it for this review. Hopefully I don't sound too sour, but it is definitely worth noting how poor the service is and how likely you are to struggle getting any good support if something goes wrong, which again, in my personal experience has been much more likely than it should. I could definitely be the outlier but from a subjective point of view from my personal experience, I would rate this a 1 overall simply because it now feels like a waste of money.
UPDATE:
I wanted to drop by as it seems this review has gotten some attention and add a bit more information. As much as I would love to rate this higher and give a great success story, I have ultimately given up on the headset. Once I got the replacement discussed above, I let it sit in the box for a while as I did indeed get another headset as a replacement for it just to keep this one as a backup. I eventually started using it again due to issues with the other (non-Logitech) headset (it never ends!) and it worked fine... for a while. It is still in working condition and I am NOT looking for a new one or another RMA, but here is my experience with Artemis Spectrum G933 #3:
After about one month of use it appears that the headset's mic quality is just terrible. All of my friends would complain or comment about it when talking in VoIP services. The headset also has a frequent buzzing/ticking of a clock type noise in the left earcup. The noise is subtle and not really a problem when other sounds are playing, but again, it speaks to me to the quality as I'm on the 3rd one! Between these 2 issues I am simply done buying Logitech headsets; I've had too many problems with them. Unfortunately I would steer clear.
Personally I ended up buying a Blue Yeti Blackout edition so I could get far superior mix quality (which, to be fair, is expected with a desktop mic anyway) and stop relying on the mic on this damned headset! I am still using it for sound pretty often and I am tempted to up it to 2 stars because I clearly find some use from it, but I must say that I regret the purchase and for that reason I am leaving it as a 1. Hopefully future headsets will be far superior, but I won't ever know.
| Brand | Logitech |
|---|---|
| Series | 981-000585 |
| Item model number | 981-000585 |
| Hardware Platform | Gaming Console, PC |
| Item Weight | 1.8 pounds |
| Product Dimensions | 6.77 x 3.21 x 7.16 inches |
| Item Dimensions LxWxH | 6.77 x 3.21 x 7.16 inches |
| Color | Black |
| Batteries | 1 Lithium Metal batteries required. (included) |
| Manufacturer | Logitech |
| ASIN | B0148NPJ78 |
| Is Discontinued By Manufacturer | No |
| Date First Available | August 27, 2015 |
