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Okay, semi expert here. This is my fourth Harmony universal remote in about ten years. Perhaps that leads to conclusions about issues of longevity? I'm a little torn on that. Yes, they do get daily work, but a little more in the build quality, especially for the steep price, seems warranted. Battery life on the previous models was also not good - I am talking about rechargeable models.
Sadly, nobody makes as usable as a remote as Logitech/Harmony. If I am wrong please tell me in the comments - I am willing to switch!
While easy to use, easy to set up is not the same thing. If you are tech savvy, it is not too difficult and the biggest challenge is first, getting all your correct model numbers for all your gear, second, knowing enough about how you have all this set up in terms of both audio and video inputs and outputs. Advice, write it down and keep it on file. That is a fair amount of work and takes some knowledge. Unlike my last model, the default button setup for this and my different devices was a bit off. I had to "customize" button settings for my cable box (FIOS) to properly use the Favorites guide and a few other things including On Demand - that's right, no default button set up for On Demand. In actual use my wife was able to start using it right away, but there are some quibbles here and there on having this be the only remote we need. Back to cable, but some often used functions, like search, are more cumbersome with this than the FIOS remote. We can live with it and let that stay in a drawer, but again, for $250 I think we can all demand a bit more thoughtfulness and user testing. Not to be AV elitist, but I don't think your average person with an average set up is going to shell out $250 for a remote. We want ease of use, but also versatility. FYI, I am running this with a HD TV, audio video receiver and a 5.1 surround setup, FIOS cable box, Roku 4, blueray DVD player and (for old family stuff I am working to convert) an actual VHS VCR!
P.S. Swipe gesture thing is a gimmick and not very useful - volume buttons are easier to use. Would have much rather had the effort of this go into lower cost or functionality. Form factor/ergonomics is not the best either. Volume, channel, guide - highly used buttons not in a natural position for the hand. Hire a real Human Factors person please!
There is a newer model of this item:
Logitech Harmony Elite Remote Control, Hub and App
$309.95
(3,039)
Only 10 left in stock - order soon.
$309.95
(3,039)
Only 10 left in stock - order soon.
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Top reviews from the United States
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Reviewed in the United States on July 6, 2016
Verified Purchase
Reviewed in the United States on January 28, 2018
Any of you that had the Harmony One will be disappointed with this one, a mess of placement for the buttons and the elimination of some control make this remote an insult to the word Ultimate. So far the only thing I can find in the positive is the programming, the older system was good and the new one is easy to use. Yes I'm aware of the price difference but to go from a Bentley to a Pinto is much more than I expected.
Pros.
It's much smaller than the Harmony one, some may find that handy, I find it harder to use since everything has been squeezed together to fit.
It's easy to program, do it once and everything works fine.
Favorites is a nice touch, program in your favorites and it's only one touch away from your favorite channel.
Cons
Everything is different on this one, placement of buttons appears to be a mix of poor design to just not caring about the customer.
30 second jump is almost unavailable, those used to hitting the fast forward several times to jump 3 or more minutes will find this one almost useless, you have to hold it down for every jump till it vibrates, push it softly and you get fast forward whether you want it or not.
10 second jump back is the same disaster as forward, press firmly till it vibrates and keep repeating till you get to where you want to be.
Touch sensitivity seems to be a bit too much, brush your finger across it when you pick it up and it changes channels on you, if you have kids around you have to put it in touch screen mode to be able to watch without it being changed every few minutes.
Scrolling thru favorites can be a problem, if you don't do it very lightly, you end up with some channel you've never heard of.
For some reason this one has to be pointed directly at the TV to work, my old Harmony One seemed to work no matter where I aimed it, have it at an slight angle and only half your stuff comes on.
Pause and Play being the same button that you will often hit the wrong one if you have not so nimble fingers, same with fast forward and stop, be off a tiny bit and you end up stopping a program you are watching and only wanted to jump forward.
The improved hump doesn't really help, maybe when you use the top buttons but when you want to use the bottom ones you find you need two hands just to operate them.
Many of you that have never used Harmony products may not find this many problems, those of us that have used them for many years (my fifth one) may have a different perspective of this remote, I was disappointed with it the moment I used it, it does what they claim but to me it's clunky and just poorly designed, since I feel that going from a Harmony One down to this one is a giant step backwards for a product that's labeled Ultimate.
Verified Purchase
A remote disappointment
By Kathy E. on January 28, 2018
A remote disappointmentBy Kathy E. on January 28, 2018
Any of you that had the Harmony One will be disappointed with this one, a mess of placement for the buttons and the elimination of some control make this remote an insult to the word Ultimate. So far the only thing I can find in the positive is the programming, the older system was good and the new one is easy to use. Yes I'm aware of the price difference but to go from a Bentley to a Pinto is much more than I expected.
Pros.
It's much smaller than the Harmony one, some may find that handy, I find it harder to use since everything has been squeezed together to fit.
It's easy to program, do it once and everything works fine.
Favorites is a nice touch, program in your favorites and it's only one touch away from your favorite channel.
Cons
Everything is different on this one, placement of buttons appears to be a mix of poor design to just not caring about the customer.
30 second jump is almost unavailable, those used to hitting the fast forward several times to jump 3 or more minutes will find this one almost useless, you have to hold it down for every jump till it vibrates, push it softly and you get fast forward whether you want it or not.
10 second jump back is the same disaster as forward, press firmly till it vibrates and keep repeating till you get to where you want to be.
Touch sensitivity seems to be a bit too much, brush your finger across it when you pick it up and it changes channels on you, if you have kids around you have to put it in touch screen mode to be able to watch without it being changed every few minutes.
Scrolling thru favorites can be a problem, if you don't do it very lightly, you end up with some channel you've never heard of.
For some reason this one has to be pointed directly at the TV to work, my old Harmony One seemed to work no matter where I aimed it, have it at an slight angle and only half your stuff comes on.
Pause and Play being the same button that you will often hit the wrong one if you have not so nimble fingers, same with fast forward and stop, be off a tiny bit and you end up stopping a program you are watching and only wanted to jump forward.
The improved hump doesn't really help, maybe when you use the top buttons but when you want to use the bottom ones you find you need two hands just to operate them.
Many of you that have never used Harmony products may not find this many problems, those of us that have used them for many years (my fifth one) may have a different perspective of this remote, I was disappointed with it the moment I used it, it does what they claim but to me it's clunky and just poorly designed, since I feel that going from a Harmony One down to this one is a giant step backwards for a product that's labeled Ultimate.
Images in this review
Reviewed in the United States on January 23, 2019
Top reviews from other countries
Kristen
I really wanted to like this remote
Reviewed in Canada on June 6, 2018Verified Purchase
Harrsel
Exceptional Value
Reviewed in Canada on March 29, 2018Verified Purchase
Catti
Loses programming, too sensitive
Reviewed in Canada on November 25, 2019Verified Purchase
Anthony
Keeps getting out of sync
Reviewed in Canada on August 8, 2019Verified Purchase
Donald Mulders
Very easy to set up and use
Reviewed in Canada on December 15, 2018Verified Purchase
