Top critical review
149 people found this helpful
Great Features, Fatal Flaw
on August 9, 2015
I purchased this headset after a lot of research on performance wireless headsets. Although these are intended for gaming, I use them in a professional setting where I am on Skype or conference calls internationally most of the day. There were a number of features of this set that I had hoped, and now have found, to be very helpful in this capacity.
Sound quality is typically excellent for voices. I am often able to hear and understand speech that others can't, even when the call quality itself is not good. I have never had any complaints about my microphone quality, and I have done a number of tests myself (using call-testing services) to ensure there are no distortion or volume issues, and they all came out perfectly.
Sound quality for music is not as good as you would find on high-end or even some mid-grade wired units, but it does the job well enough. You may miss a bit of bass or depth to your music, but I think the tradeoff is worth it for the clarity of voice. I believe this is more likely due to a conscious effort to tune the set for voice communication, rather than some limitation of the hardware.
The easy to access mute button and auto-mute when the boom is retracted work flawlessly. I am often taking myself on and off mute and this has never failed me. Being able to see and confirm the red-light at the end of the mic-boom is another great feature.
Battery life is typically sufficient to get me through 5-6 hours of heavy usage (constant speaking/listening) and 8-10 hours of light usage (only listening, interspersed with small breaks of silence). The headset charges quickly, and I am close enough to the base station that I can use them wired if I need to, so I have never had an issue with power.
The "G buttons" don't all work with my Mac. The center button (G2) for Pause/Play worked out of the box, and that's really all I need. I was able to get the track-change buttons (G1, G3) to work using a third-party app, although I have since found that I used them so infrequently that it didn't warrant the use of the app.
Now the bad news, and the three-star rating: I have had these headphones for less than one year. As I mentioned, I use them professionally to take business calls. When not in use, they are always placed on a high-end cradle. They have not been abused in the slightest, and the greatest wear and tear they receive is from putting them on and off my ears a few times daily.
Even with this light usage, less than one year from purchasing, I am experiencing the same problem reported by other purchasers with the backing-plates on the swivel joints cracking and failing. In my case, this is so severe that the left-side monitor is no longer attached and the product is basically useless. I've avoided going the duct-tape route for now to see if Logitech will resolve this issue under the 3-year warranty. If not, I will likely purchase from a different manufacturer as it just isn't acceptable for me to be communicating with clients with duct-tape hanging off my headset.
In short, this seemed like a very capable product that fit my needs perfectly. I expected that, being a gaming device, this product would last quite a while, but unfortunately one weak link in the product makes this impossible. I would gladly have paid an additional $10 if it meant some metal plates, or higher-quality plastic could have been used instead. Perhaps I was expecting too much from the "high-end" offering of a brand that has traditionally been associated with more "budget-minded" items.
If you simply can't live without the exact features provided by the G930, I would recommend trying to find a way to reinforce these backing plates immediately after purchasing. Also be sure to register your product right away at logitech.com/support in case your product does fail in the future.
I will update this review with Logitech's response when (or if) I receive one.