3/19/2015 update
I noticed part of the plastic where the swivel on the right earmuff is has cracked, most likely due to one of the occasions that I have knocked it off my desk. Still holds together thanks to several screws, however.
The rubber layer on the ear cushions has been peeling like crazy and will no doubtedly soon be gone entirely; it may be time to replace the cushions.
Initial connection of the headset dongle still has that weird connect/disconnect cycle issue. Don't know where the problem lies; it happens no matter what port into which the dongle is attached and no matter what version the software is (reinstalling the driver doesn't resolve it, either). Additionally, rarely the headset will lose connection with the dongle and take a few seconds to reconnect. This has happened mid-conversation and is unnoticeable until I hear it reconnect and realize what I was saying the last few seconds didn't go through.
Otherwise, all the benefits are still there -- incredibly crystal clear audio quality with fantastic bass response, microphone is far better than expected with noise cancelling, wireless range and battery life hold up very well, software is very useful and allows for many different configurations for the 3 G keys. It will take a serious game-changer to cause me to replace this thing. <3
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2/10/2014 Amendment
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Still using this headset daily, and I still love it. Audio/mic/construction quality has held up 100%; no damage/breaking has occurred in any form or fashion; range still holds up supremely well (going through several walls); charge still lasts a good 10 hours.
The only downsides are still the cushions (they could be softer, but they are still effective), and initial connection glitches, which are a very minor issue. When I connect the receiver, Windows goes through a cycle of it connecting/disconnecting maybe 3-6 times for a few seconds until it finally settles down. After that, there are no connection problems whatsoever.
5/5 will always recommend forever
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5/10 Amendment
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I wanted to point out something that several customers have mentioned.
It is indeed true that the cushions surrounding the earmuffs on this headset may tend to rest on pressure points just behind the jaw. While I can (and usually do) adjust them so they don't, I have noticed this occurring if I just throw them on without thinking twice.
The cushions are not stiff; they are very soft, but the placement of the earmuffs may cause a little tension behind the jaw for some, which may feel uncomfortable. Just a heads up to potential buyers.
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4/27 Amendment
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The new software for the headset (v 1.00.364) addresses noise cancellation, and by that I mean the headset now does noise cancelling!
This headset is now perfect. :)
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WARNING
Fairly lengthy review ahead. Proceed at your own risk!
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I owned a wireless headset prior to this one, the ASUS HS-1000w (oddly enough before it was even on their own website and I could find absolutely ZERO support for it anywhere), and it was great for what it did. However, over time and use, the dongle shorted out and part of the headset where the swivel starts began breaking (this is a common occurrence) -- for both the original and the RMA replacement. So I searched for totally new headset as replacement, and I came across Logitech's G930 and F540 and had to decide between the two.
Since at the time the F540 was about $150 and the G930 was on sale at $120 ($119.99 when purchased, $117.99 at the time of this writing), the choice was obvious.
I have owned the G930 headset for about a week, and here are my thoughts.
The package comes with the headset, the dongle, the REALLY COOL rounded charging base (that has inlets that hold the two extra long cables [a WONDERFUL welcome after the obnoxiously short charging cable for the HS-1000w], one for USB and one for USB micro, which plugs into the headset) with its own USB port (which is a REALLY nice feature so I don't have to unnecessarily occupy an extra port to charge and use), and the software CD. The software CD does come with the up-to-date stable software, the same that can be downloaded from the Logtech website.
And as an additional note, the USB port on the charging base acts as any regular old USB port, so if I want to charge the headset but use the port on the base for a flash drive or external hard drive or anything else, I have no limits!
(...Well, except that I can only use one device in the base at a time.)
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The description claims 10 hours of battery, and I have yet to use up all 10 of these, but I will say that I have used it for several hours countless times so far and have yet to hear the "low battery" notification that plays through the headset. What's more, the software gives me a meter and number measurement of how much battery remains or, when charging, how long until fully charged. Very nice!
The software allows adjustment of volume, microphone, Sidetone, and treble and bass levels without touching the equalizer, which can be turned on and off. It also has built-in voice morphing with a "voice preview" option and pitch calibration levels, so you deep talkers won't have it throwing virtual question marks at your unexpectedly low voices. The software also has a surround sound mixer, allowing adjustment of the volume levels for each individual speaker. And lastly, the software has customization for the headset's G-keys, allowing each of the 3 buttons to have a wide range of functionality, from voice morphing to controlling music to push-to-talk to allowing you to select specific functions for unlisted applications!
Sound Quality:
When in stereo mode, the sound quality is fantastic. The bass is just the right amount -- not too much, not too little. The treble is of the same caliber, and even if they were not the appropriate levels, the software that comes with it (actually very well-made software, too, despite what some people have said) has an equalizer to adjust audio levels. Now, I'm not a surround sound aficionado, but when in 7.1 mode, things sound a little like I am in a tin can. After a while I get used to it and can distinguish between the 7 different speakers, but at first it's strange -- and it affects voices as well, so if I am in a game using 7.1 and talking with someone, they are strangely echoey. Nonetheless, the actual sound quality while in 7.1 mode is, just like stereo mode, excellent. I did notice that 7.1 mode seems to have slightly boosted output levels than stereo mode, and have found most of my games' sounds have occasionally peaked, causing some crackling and distortion. This would normally be a problem if irremediable, but turning down the application volume (not the volume of Windows) corrects this. Guess they got a little overzealous about sound output for surround mode, eh?
Microphone quality:
The ASUS had decent microphone quality, but one big problem I noticed is it seemed to have a threshold for the higher frequencies, and it was VERY noticeable. I have had no such microphone problems with the G930 so far, and in fact almost no microphone problems whatsoever. The sound quality is superb, easily picking up my fairly deep voice. It seems that when the headset is turned on each time, its "Sidetone" (hearing your own voice in real-time) feature is activated, but very slight. If I'm in a game, it is unnoticeable, but if I am talking on VoIP, it is somewhat of a nuisance. However, once again the software saves the day, as it allows total adjustment of the Sidetone level from 100% to 0%. The mic swivels up and down about 120 degrees and makes zero noise when adjusting, and the material the tip is made of allows adjustment nearer or further from the mouth. And one thing I think is a very, VERY nice feature is when the microphone is lifted to standby (upright) position, it automatically mutes itself. VERY cool feature, Logitech! No more lifting the microphone and having to worry whether I muted it or not when talking to my friends or family!
As an additional note, some users have reported sound quality problems, such as popping or crackling or the like. I currently reside in a college dorm and have had no problems whatsoever with interference. But if such interference does occur, go to the Logitech website and download the Beta software for this headset; most people claim it fixes the problems.
Noise isolation:
The only real complaint I have about this headset is Logitech claims it has a noise-cancelling microphone, but I can hear all ambient noises around me clear as day whenever I listen to what my mic records. However, the voice morphing choices that come with the software have noise-cancellation when activated. I'm not sure why this is, but it doesn't really bother me.
Range:
The headset claims 40 feet wireless range but I have not tested this in a viable environment (too many walls here). Although I will say that, when walking down the hall with these on, they retain a signal somewhat further than the ASUS did, which claimed ~33 feet wireless range. Nonetheless, 40 feet is more than enough for my purposes.
Style:
At first glance, the headset is, honestly, a beautiful device. The soft material over the earmuffs and the headband does not attract fingerprints easily, and the cushions are just the right softness. The button placement is good, with volume/mute/G-keys on the outside of the left earpiece, and the power/7.1 switch on the back of the left earpiece. It took a little getting used to, but once so, it is very easy to use. The boom microphone has a neat-looking angle to it, if I may say, and the earmuffs swivel forward slightly but can swivel 90 degrees back. The volume roller is very effective; instead of clicking a button to adjust volume in levels, I can slide my finger along the roller and volume levels can jump, but at the same time I can only roll it one or two notches and the volume adjusts slightly. This allows for quick but VERY precise adjustments that can be tailored to suit anybody's needs.
Durability:
In the duration I have had it, I have treated it like a baby, so I cannot say how well it stands up to rough handling. However, I will point out that the headset does feel very durable and very solid, having a little more weight to it than one would expect but not in a bad way.
Fitment:
The soft-cushioned headband on the headset can have its length adjusted to fit virtually any side head, and what's neat is there are numbered notches on the sliders, so I can precisely measure how much each side can be adjusted. Mine is currently set to 4 on each side, the smallest size being 0, which technically is not labeled since the lowest notch is 1, so I consider 0 the point where the sliders are entirely closed. The earpieces have the same soft cushioning that completely surround my ears, closing off all external sound and only allowing me to hear what comes out of the speakers on the headset. Some people say the headset pushes on some major pressure points around the ears, but I have not had this problem at all.
OVERALL:
This is a very fine, very well-made product from Logitech. I have always regarded them very highly, as being one of the most prominent hardware manufacturers for any type of person, and they surely do not disappoint with the Logitech G930 wireless 7.1 gaming headset. Logitech certainly took many obvious and common ideas into consideration when designing the hardware as well as software for this marvelous piece of handiwork, and it shows.
I give this headset a rating of 9.8 out of 10. Keep up the amazing work, Logitech!
Amendments:
While some people may find this headset's power save feature (automatically shut off headset after 15 minutes of no audio) annoying, I find it a life-saver. Considering the fact a headset is intended to be used whenever there is audio, this isn't a nuisance at all but in fact it saves me having to worry about having the battery unintentionally drained if I set it down but leave it turned on.
Also, I wanted to leave a follow-up about the docking base's USB port. It won't make much of a difference to most people, but I noticed the opening for the port is somewhat thinner than most USB devices. It's the perfect size for the headset's dongle, but most other USB plugs really won't fit -- I've tried it with a cell phone charger, several flash drives, and none of them were able to fit securely and snugly down into the actual port. Like I said, not really a big deal, since it is intended for the dongle.
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From the manufacturer
Logitech Wireless Gaming Headset G930
Level up without being tied down—in 7.1 Surround Sound
No wires to tie you down. Surround sound so detailed, you can hear your opponents before they see you. With a lag-free wireless connection and powered by Dolby Headphone 7.1 surround sound, G930 keeps your head in the game for up to 10 hours between charges.
* Some profile settings require Logitech Gaming Software to be enabled and are not supported on Mac, Linux and earlier Windows operating systems. Logitech Gaming Software is available at our official website.
** Actual battery life will vary with use, settings and environmental conditions. Rechargeable batteries have a limited number of charge cycles.
Highlights
- Dolby 7.1 surround sound
- Lag-free 2.4 GHz wireless
- 3 programmable G-keys*
- Comfortable memory foam headband
- Sound-isolating cushioned ear pads
- Folding noise-canceling mic with auto mute
- 10 hour battery life**
- USB recharging base**
- Compatible with Windows 8, Windows 7 and Windows Visa
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Dolby headphone 7.1 surround soundHear the game the way the developer intended. Dolby 7.1 sound output appears to surround you as if it’s coming from all possible directions. |
Lag-free advanced wirelessJust plug the USB adapter into your computer for a powerful 2.4 GHz connection. Speed and agility keep the signal clear and strong. Rapid-burst transmission is faster and less susceptible to interference. Frequency agility ensures optimal performance. |
Three programmable G-KeysControl in-game elements like chat clients and music with one-touch. G-keys are conveniently located on the left ear cup for easy access. Customize G-keys with easy-to-use Logitech Gaming Software.* *Logitech Gaming Software (LSG) is required for some profile settings and is available at our official website. |
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Noise-cancelling micBe heard loud and clear without the distraction of background noise. The mic picks up only your voice. Rotate the mic boom up and out of the way to mute. A red indicator reminds you that you are muted. |
Long battery lifeOutlast the competition. Play for up to 10 hours on one charge.* The included base recharges the headset and powers the adapter with a single USB connection—even while you’re playing. *Actual wireless range and battery life will vary with use, settings and environmental conditions. |
Designed for comfortPlay all night. The memory foam headband gives you a stable fit that also reduces pressure on the head. Cushioned ears pads seal out ambient noise and feel comfortable even after long hours of gaming. |
Compatibility
What you need?
- Windows 8, Windows 7, or Windows Vista
- USB port
- 7.1 Surround sound requires software installation*
*Surround sound requires Logitech Gaming Software to be enabled. Available at our official website.
What's in the box?
- Headset
- USB wireless adapter
- Charging base*
- User documentation
* Rechargeable batteries have a limited number of charge cycles.
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| Logitech G230 Stereo Gaming Headset | Logitech G430 Surround Sound Gaming Headset | Logitech G35 Surround Sound Headset | Logitech G930 Wireless Gaming Headset | |
| Highlight | Gaming audio essentials | USB Dolby 7.1 Surround Sound | USB Dolby 7.1 surround sound plus customizable on-ear audio command keys | Wireless Dolby 7.1 surround sound plus customizable on-ear audio command keys |
| Wireless connection | - | - | - | ✓ |
| Corded USB connection | - | ✓ | ✓ | ✓ |
| Analog 3.5 mm jacks | ✓ | ✓ | - | - |
| Dolby 7.1 Surround Sound | - | ✓ | ✓ | ✓ |
| Noise cancelling boom mic | ✓ | ✓ | ✓ | ✓ |
| Mute light | - | - | ✓ | ✓ |
| Volume + mute controls | On-cable controls | On-cable controls | On-ear controls | On-ear controls |
| Programmable G-keys (one-touch command of music, chat and more) | - | - | ✓ | ✓ |
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Disappointing mess of a product, terrible support
Reviewed in the United States on November 19, 2016
I've never been this disappointed with a Logitech product before.First the good points. The sound quality is excellent, no one has ever had a problem hearing me. I never got a 10 hour charge out of the batteries as advertised, but got 5 or 6 at first. They are comfortable, they don't weight too much, they wrap securely around my head without being too tight and do a good job blocking out outside sound. They give you a really long USB cable with a base you can wrap it around to shorten to whatever you desire. At first it really appeared to be a fantastic product.Then came the problems. Right off the bat I noticed it had problems staying connected. Probably 5-6 times per day, it will give out a short beep and lose the connection for about 5-10 seconds, and give me a double beep and reconnect. Since it always reconnects on its own It isn't terrible enough for me to have returned the product, but over the 7 months or so that I've owned it, it started to make me hate the thing. It was frequent enough that it would often make me have to rewind in a movie or show I was watching, or I'd miss an important moment in a video game, or I'd have to ask someone to repeat themselves when I was on a work call. It wouldn't be so bad if it only happened when using the headset wirelessly, but it has this problem even if you have the USB cable plugged in, as it only seems to use that cable for charging and not to send data over USB like their wireless mouses.Even worse, about once or twice a week it will start making a low humming sound that gradually builds into deafening buzzing. It sounds a lot like feedback but it happens even if the mic is muted so I have no idea what the issue is. Turning the headset off and then back on a few minutes later fixes it, but if you turn it off and back on quickly it's still there, you really do have to wait a few minutes which is absolutely unacceptable if you're using this thing for a work call.Battery life has gotten bad quickly. I know rechargeable batteries have a limited life-cycle but I expected it to at least be decent until I was past the warranty period, but I've only had it for 7 months. I feel like it only gets about 2.5-3 hours after charging all night now. I'll have to do a test and come back and edit this with specific results.The last straw was the mechanism that keeps the right headphone tight and in place broke. Since they wrap fairly securely around my head and ears, I typically remove the headphones by grabbing the right side and pulling it off my right ear then sliding the headphones off my head. Apparently this was too much strain on the piece of plastic used there, because it just snapped off and flew across the room one day, leaving the right headphone loose and making the product no longer comfortable or secure around my head. (Picture of the broken product attached to this review) I'm still well within the warranty period so I decide to RMA these things and hope for better results with the replacement.Logitech support, which used to be incredible, has taken a real dive apparently. Here is my support horror story: I opened my first support ticket 10 days ago, no response. I did a live chat a couple days later, the agent told me he was going to get me an RMA and to hold on, then I got kicked out of the live chat for taking too long to respond to the agent even though he told me to "hold on" while he processed my RMA. There was no way for me to get back into the live chat or even start a new live chat under the same support ticket, so I had to open a new ticket and start a new live chat with a different person, explained the situation to her, she said she talked to the other agent and he was going to process my RMA request and that I'd get an email within an hour.I waited 2 days and never got the email (checked spam, etc.), so I called their support phone number. Unfortunately during that call the headphones started doing that loud buzzing/feedback thing and I had to turn them off, and I guess while I was unresponsive the agent hung up on me. So another 2 days later I tried a live chat again and got that first agent, and I referred him back to the prior ticket and chat and he said he didn't know why the RMA didn't go through before but their new system has some bugs that haven't been worked out. He started the process over again but this time we had to make sure to keep talking while he processed the RMA. He would type something like "I'm typing this so the chat doesn't kick us out" and I'd respond with "I'm responding for the same reason". This exchange went on for 36 minutes (I have the chat logs), which was going to make me late for an appointment, so I had to get in my car, remote into my computer through my phone, and every few minutes type something into the live chat so I didn't get kicked out and have to start all over again, while driving. Finally he told me my RMA was processed and I'd get an email within an hour.I never got that email either. I wait two more days and try another live chat. I explain to the new agent, give her all my pending support tickets for reference, she apologizes, says she will escalate this to the senior level, and says someone should contact me within 48 hours. I tell her "okay, what do I do if no one contacts me? Because this keeps happening." She responds, and this is a direct quote, by saying "I will make sure, you will receive a response on this matter."48 hours later, no one has contacted me. I try phone support again (I use my cell phone this time since I can't trust this headset), and I tell the agent all of the above and give him all my various pending support tickets ( I now have 7 pending support tickets for this one issue, because there is no way to open a live chat under an existing ticket and starting a new live chat creates a new ticket ). The agent on the phone says "wow this is a real mess" and I agree. He promises to send me an email and stays on the phone with me, I get it instantly, proving I'm capable of receiving emails from Logitech support. The email requested a bunch of information that they already have because I registered my product to my logitech account and provided the proof of purchase and a picture of the problem and everything in my first support ticket, but I filled it out again and responded. That was yesterday. As of today, one of my 7 support tickets says "RMA pending". I'm still waiting on the actual RMA, at which point I will have to ship my product to them and wait until they ship a new / refurbished product back to me. Hopefully.This is the kind of support experience I expect from Comcast, not Logitech.
Reviewed in the United States on November 19, 2016
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Top reviews from other countries
K. Mitchell
Very good set of headphones
Reviewed in the United Kingdom 🇬🇧 on September 29, 2014
Matthew Syms
Great headset, though avoid buying if using Apple software ...
Reviewed in the United Kingdom 🇬🇧 on September 11, 2014
