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![Losing the Signal: The Untold Story Behind the Extraordinary Rise and Spectacular Fall of BlackBerry by [Jacquie McNish, Sean Silcoff]](https://m.media-amazon.com/images/I/41njKYS50mL._SY346_.jpg)
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Losing the Signal: The Untold Story Behind the Extraordinary Rise and Spectacular Fall of BlackBerry Kindle Edition
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THE BASIS FOR IFC FILMS' BLACKBERRY
Named a Best Business Book by The Wall Street Journal, Forbes, Financial Times, and more
The riveting, true story of the BlackBerry empire—and how it would eventually come crumbling down in the wake of the smartphone revolution
"One helluva story.” ―Toronto Star
Losing the Signal is a riveting story of a company that toppled global giants before succumbing to the ruthlessly competitive forces of Silicon Valley. This is not a conventional tale of modern business failure by fraud and greed. The rise and fall of BlackBerry reveals the dangerous speed at which innovators race along the information superhighway.
With unprecedented access to key players, senior executives, directors and competitors, Losing the Signal unveils the remarkable rise of a company that started above a bagel store in Ontario. At the heart of the story is an unlikely partnership between a visionary engineer, Mike Lazaridis, and an abrasive Harvard Business school grad, Jim Balsillie. Together, they engineered a pioneering pocket email device that became the tool of choice for presidents and CEOs. The partnership enjoyed only a brief moment on top of the world, however. At the very moment BlackBerry was ranked the world's fastest growing company internal feuds and chaotic growth crippled the company as it faced its gravest test: Apple and Google's entry in to mobile phones.
Expertly told by acclaimed journalists, Jacquie McNish and Sean Silcoff, this is an entertaining, whirlwind narrative that goes behind the scenes to reveal one of the most compelling business stories of the new century.
- LanguageEnglish
- PublisherFlatiron Books
- Publication dateMay 26, 2015
- File size608 KB
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Editorial Reviews
Review
Losing the Signal is a good old-fashioned insider's business narrative, the kind we don't see enough of these days, and it should scare the pants off most CEOs.
-- "Wall Street Journal"Losing the Signal...fills in some details of the early history of BlackBerry. And its later chapters offer gripping details about the emotional and business turmoil surrounding its near collapse...This was a company that had $20 billion in revenue and changed the way we communicated. It's not likely we'll see that lightning strike again.
-- "New York Times"In Losing the Signal, Jacquie McNish and Sean Silcoff tell the harrowing and riveting story of how we lost the connection to the BlackBerry, a communication device so innovative and addictive that it was known, among aficionados, as a Crackberry. It's a tale of rivalries, jealousies, and missed opportunities. You won't be able to put it down.
-- "William Cohan, New York Times bestselling author "In the tech industry, they say that you learn more from a failure than from a hit. Well, if that's true, Losing the Signal will give you a postdoctoral education. Reading the inside story of the BlackBerry's helpless flameout is like watching any other train wreck: you're horrified, but you can't look away.
-- "David Pogue, author of Pogue's Basics and founder of YahooTech.com"There have been many books about the smartphone maker, but none of the authors has had the same level of access to Mr. Lazaridis and Mr. Balsillie as the duo behind Losing the Signal.
-- "Financial Times"Unflinching.
-- "Daily Beast" --This text refers to an alternate kindle_edition edition.About the Author
JACQUIE MCNISH is a senior writer with The Globe and Mail and previously The Wall Street Journal. She has won seven National Newspaper Awards for her groundbreaking investigations into some of the biggest business stories of the past three decades. She is a regular host on BNN and an adjunct professor at Osgoode Hall Law School. She has authored three bestselling books: The Big Score: Robert Friedland, Inco, and the Voisey’s Bay Hustle; Wrong Way: The Fall of Conrad Black (winner of the 2005 National Business Book Award), with Sinclair Stewart; and The Third Rail: Confronting Our Pension Failures (winner of the 2014 National Business Book Award), co-authored by Jim Leech. In his 2005 New York Times review of Wrong Way, author Bryan Burrough praised her as “long one of Canada’s best business writers.” She lives in Toronto with her husband and two sons.
SEAN SILCOFF is a business writer with The Globe and Mail and previously the National Post and Canadian Business magazine. He led the Globe’s coverage of the rise and fall of BlackBerry and has written extensively on many major Canadian business stories of the past two decades, including the takeover battle for telecom giant BCE, the contentious merger between brewers Molson and Coors, and the near-death struggles of manufacturing giant Bombardier Inc. He also oversaw the 1999 launch of the first Rich 100, Canadian Business’s annual list of the country’s wealthiest people. Sean has won two National Newspaper Awards, an Aerospace Journalist of the Year Award and the Edward Goff Penny Memorial Prize for Young Canadian Journalists. He lives in the Gatineau Hills, near Ottawa, with his wife and three children.
--This text refers to an alternate kindle_edition edition.From the Back Cover
Review
“Losing the Signal is a good old-fashioned insider’s business narrative, the kind we don’t see enough of these days, and it should scare the pants off most CEOs.” (Wall Street Journal (Bryan Burroughs, author of Barbarians at the Gate))
“Reading the inside story of the BlackBerry’s helpless flameout is like watching any other train wreck: You’re horrified, but you can’t look away.” (David Pogue, author of Pogue's Basics and founder of Yahootech.com)
“A tale of rivalries, jealousies and missed opportunities. You won’t be able to put it down.” (William Cohan, author of House of Cards and Money and Power)
“Losing the Signal tells of the marriage and divorce of Mike Lazaridis and Jim Balsillie, how two opposites built RIM into a world-beater and how they lost it. This is first-class reporting that reads like a juicy novel, with one amazing story after another. A terrific book.” (Howard Green, author of Banking on America) --This text refers to an alternate kindle_edition edition.
Product details
- ASIN : B00Q20ASVS
- Publisher : Flatiron Books (May 26, 2015)
- Publication date : May 26, 2015
- Language : English
- File size : 608 KB
- Text-to-Speech : Enabled
- Screen Reader : Supported
- Enhanced typesetting : Enabled
- X-Ray : Enabled
- Word Wise : Enabled
- Sticky notes : On Kindle Scribe
- Print length : 288 pages
- Best Sellers Rank: #32,376 in Kindle Store (See Top 100 in Kindle Store)
- Customer Reviews:
About the authors
JACQUIE MCNISH is an author and senior correspondent with The Wall Street Journal, based in Toronto. She has won eight National Newspaper Awards and is the author of four best-selling books, three of which won Canada's National Business Book award. Her latest, Losing the Signal, the Spectacular Rise and Fall of BlackBerry, which she co-wrote with Sean Silcoff, won the 2016 National Business Book award and was shortlisted for the 2015 Financial Times/McKinsey Best Business Book of the year.
SEAN SILCOFF is an award-winning business writer with The Globe and Mail. During his seventeen-year career, he has covered just about every area of business, from agriculture to the credit crisis; toys to airplane manufacturing. He led the paper’s coverage of the rise and fall of BlackBerry and many of the other major business stories of the decade, including the takeover battle for telecom giant BCE Inc.; the contentious merger between brewers Molson and Coors; and the near-death struggles of plane and train manufacturer Bombardier Inc. He has won a National Newspaper Award, an Aerospace Journalist of the Year Award and the Edward Goff Penny Memorial Prize for Young Canadian Journalists. He lives in the Gatineau Hills near Ottawa, Canada with his wife and three children.
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The story paints the portraits and lives of the key people and is told by episodes. The narrative was captivating to read, like a good novel. Now I also understood some historic peculiarities of the US/Canadian wireless markets, such as “paging”.
Later the desperation of dropping behind, the lack of insight and strategy, and of trying to catch-up is vividly described.
What is missing is the big picture. It was the whole telecommunications industry, the big customer, that was missing the insight and had a bad strategy if any. Adjacent and startup Internet firms captured the new value leaving not much to the telecommunications.
So the book is about the life cycle of a planet, not about the galactic collision that explains it and should have been seen years in advance. Here is a once successful company, just another victim of the consumer Internet. Run by clever but myopic hardware/telecom/electronics guys, entrepreneurs ẃho found a transient niche, once had a better working product than the other guys, succeeded, got rich, but understated software and Internet, even ten years after Internet's breakthrough, had no strategy, hated consultants, were running a dying business model, invested in personal hobbies instead of being “paranoid to survive” and questioning their insight of "where the puck was going”.
I see similarities with the stall of Nokia, the other Arctic small town company, also when it comes “the dream team”, board's role and lack of competence.
Guess that many hardware manufacturers in different industries will have the same fate and for the same reasons, in the years to come, and have learnt nothing.
Five stars to the fascinating, open and honest story, minus one for the missing big picture.
RIM rode technology disruption and created a company with $20 billion/year in revenue only to see it disappear by being disrupted themselves.
Lots of lessons here.
1) Even though the CEOs were reading the "Innovators Dilemma" they still had little perspective on how rapid disruption would happen to them. And even less of an understanding what to do about it. (The attempt to integrate the QNX software into existing products is a cautionary tale of technical debt, refactoring and plain bad engineering management.) The iPhone in 2007 should have been a wake-up call to both CEOs. Yet they both fell prey to the classic "disruption always looks like a toy to the incumbents" mistake.
2) The company grew past the management skills of the founders. The insular nature of the founders, the Canadian entrepreneurial ecosystem, founder hubris and a feckless board ended any potential of a positive intervention. It took a complete meltdown to get the board to act.
3) Mike Lazaridis, the technical CEO, fell prey to the "shiny object" syndrome. He discovered new technology (QNX) that he thought obsoleted the current software that drove the Blackberry handsets (Java). But instead of figuring out how to finesse the transition, he literally abandoned the existing development team (and revenue). A great example of how not to manage a technology transition.
3) Dealing with major platform disruption usually takes radical structural changes, not new product features. The story unfolds as a slow motion car crash as the CEOs waited, way, way too long to recognize, let alone deal with it. There's a reason that turnaround CEO's downsize companies and focus on what's important. If you're the founder it's almost impossible to get rid of your favorite projects.
Only quibble others have noted. The book barely mentions the changes Heins made, and almost nothing about Chens strategy.
A great business book.
Top reviews from other countries

What I found infuriating was the fact that so many were seeing the implosion within the company and were too afraid to say anything (senior management and board members). It was a bit like watching a movie where you know going into a dark alley is going to see the person in trouble but they go that way anyway!
The problem with a lot of companies that are started by innovators is the people involved don't have the business acumen to sustain a business. There are a few that have succeeded, & Steve Jobs and Elon Musk come to mind who have, but many have seen their brilliant ideas make other people rich. The original MSDOS was bought for peanuts from someone that nobody remembers now and sold to IBM by Bill Gates who never wrote it but had the business savvy to see an opportunity. He employed the right technical team to sustain the growth of Microsoft. Sadly the joint CEO's of RIM did not have that business knowledge to handle the monster it very quickly grew into. They were fine initially but they seemed to lose the ability to say no!
Losing The Signal ones give a certain amount of insight into what happened to BlackBerry but one has a feeling there is a lot more that was unsaid.
Be very interesting when someone writes the full story - this book feels a bit like the trailer!

The early story of RIM and their Blackberry products is interesting and typical of many modern technology companies that rise almost overnight. The demise of RIM is the most intriguing part though, the twin CEO's fall out and the company slips into a tailspin because of very poor decisions. The company failed to rise to the challenge of the Apple iPhone and Android phones, It also suffered as a single product company which never appears to have tried to diversify.



The only drawback apart from the start (which you can happily omit) is the more complicated English for us non-native readers. But it's worth the effort, though.