"Raises the intriguing question: Are companies ready to deal with the loss of intellectual capital that comes from workers' retirement?"--The New York Times
"Whether it's a veteran marketing manager at General Mills or an international tax accountant at Dupont, specialized knowledge in the heads of departing employees can cost companies millions to replace -- if it can be done at all. For the serious student of "knowledge retention," DeLong's book is an excellent primer. "--Minneapolis Star Tribune
"David DeLong offers advice and perspective that managers in different settings can use to prepare for expected turnover and attrition of mid-career employees."--HBS Working Knowledge
'Lost Knowledge is readable and is written in a reflective style with a scholarly tone[I]t will help leaders to begin to address the process of developing knowledge retention strategies."--People Management
"...when an employee walks out the door, they are taking with them new types of knowledge that didn't exist a generation agoDeLong's book offers some detailed blueprints for addressing the problem-from making sure your electronic files are not lost on a hard drive to creating programs to keep the retirees connected to the organizationIt's a fascinating read."--The Concord Journal
"An important timely book..."--Library Journal
About the Author
David W. DeLong is a research fellow at the Massachusetts Institute of Technology's AgeLab and an adjunct professor at Babson College where he teaches a course on "Leading Change." He has consulted and lectured in many countries and is a widely published writer whose work has appeared in leading journals and magazines.