- Hardcover: 256 pages
- Publisher: William Morrow (January 1, 2010)
- Language: English
- ISBN-10: 0061771392
- ISBN-13: 978-0061771392
- Product Dimensions: 6 x 0.9 x 9 inches
- Shipping Weight: 14.4 ounces (View shipping rates and policies)
- Average Customer Review: 4.4 out of 5 stars See all reviews (43 customer reviews)
- Amazon Best Sellers Rank: #571,290 in Books (See Top 100 in Books)
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Louder Than Words: Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence Hardcover – February 16, 2010
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“Louder Than Words takes us from an understanding of nonverbal behavior to an understanding of something far more valuable for success—nonverbal intelligence.” (Robert B. Cialdini, author of Influence: Science and Practice, www.influenceatwork.com)
“Joe Navarro brings together the art and science of nonverbal communications for the business sector with the edge of a former FBI agent and the insight of a world-class observer.” (Jack Canfield, co-author of The Success Principles)
“Joe Navarro has spent his professional life studying nonverbal language, and testing those insights in high-stakes environments. We are fortunate that he is willing to share those insights in this marvelous book. It is a must read for anyone in business (and anyone not in business).” (Brian J. Hall, Albert H. Gordon Professor of Business Administration, Harvard Business School)
“Louder Than Words is proof once again that in reading nonverbals, Joe Navarro is a master.” (David Givens, Ph.D., author of Crime Signals and Love Signals)
From the Back Cover
International bestselling author and behavior expert Joe Navarro helps you successfully navigate the business world by understanding what your boss and coworkers are really thinking.
Why is it that some people have all the elements of success—education, skills, integrity, motivation—but can't seem to move from effectiveness to excellence in their careers? Behavior expert Joe Navarro reveals the long-sought answer. Louder Than Words teaches how to master nonverbal intelligence, the ability to interpret and use nonverbal signals—in poker terms, "tells"—in business to assess and influence others.
Drawing on his decades in the behavioral sciences, Navarro shows how to use his simple yet powerful "comfort/discomfort" model to decode what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual exchanges that often impact decisions and reputations.Jump-start your career as you discover how to:
- Read body language to understand what clients, coworkers, interviewers, or interviewees are thinking, feeling, or intending, and discern nonverbal cues of concern, disagreement, or doubt—even over the phone
- Master the all-important first impression and use settings, seating, and gestures to inspire and captivate
- Recognize habits that send the wrong message, from nail biting to wearing inappropriate attire—and see what posture, work practices, workspaces, and even electronic habits say about people
- Become culturally aware and gender-sensitive, from best handshake practices to personal space preferences
- Learn what the "comfort dividend" can do for you and your business
- Explore how the concept of "curbside appeal" applies to you and your business, and can mean the difference between average and exceptional
Use Louder Than Words to close the deal, keep your customers, secure new ones, and lead your company with confidence. For job seekers looking to stand out from the pack, this book is your get-back-to-work bible.
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Top Customer Reviews
After my post law enforcement career, I've spent the last two decades in the corporate world. I've put the experience I picked up in law enforcement to good use when working with clients and colleagues, as well as all the great information I've learned from all of Joe's books.
One colleague has been wondering for 20 years how I know when he is ready to wind down the conversation after he's stopped by for a visit (his tell is in his right foot). He always is surprised when I know it's just the right time to end the conversation. Drives him nuts, but then he hasn't reads the book!
One of the beauties of the Kindle version are the imbedded short videos in each section. This is the first book I have run across that has this kind of content and it's a nice break from the reading.
I didn't really find his earlier books that useful, perhaps because I'm not a big poker player. That said, this book is very good and super useful.
"Nonverbals reach far and wide into our lives. Your nonverbals form an aggregate impression ow what you represent. Those who recognize this will have access to a powerful level of influence that others do not. Trust, comfort, cooperation, affinity, productivity, and influence are all vitally dependent on nonverbals. To neglect their power is to court mediocrity--or worse, failure."
It is true that the first few chapters, and many points throughout the book, are found in his first book. I didn't really mind reading through this, as it helped reinforce those skills and Navarro did make some good connections to the world of business. If you are looking for a book on body language, get "What Everybody is Saying" instead. Some of the points are a bit biased based on the author's prior experience, but as with any book you take what you can from it and make your own decisions.
There is good, original material in "Louder Than Words". I found myself reading a few paragraphs and thinking "this is pretty common sense stuff", but then realizing how many times I'd been a customer and had been turned off by the nonverbals of a particular business. Or how many job candidates didn't quite live up to nonverbal expectations. Just because it is common sense doesn't mean you and your company meets the standard and cares about not sending everyone and their money elsewhere.
This book is especially beneficial to those job hunting. An effective HR employee interviewing potential candidates will know that only 50% of the information you are acquiring from an interview are simply the answers to your questions. You will gain just as much information, if not more from their behaviors. Therefore, those out in the labor market trying to obtain a job would find this book immensely valuable.
Overall, this book is essential, whether you are a staunch business man or just someone who wishes to improve their social behavior and effectiveness. It is a must-have.