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Louder Than Words: Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence Hardcover – February 16, 2010

4.4 out of 5 stars 42 customer reviews

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  • Louder Than Words: Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence
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  • What Every BODY is Saying: An Ex-FBI Agent’s Guide to Speed-Reading People
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  • Influence: The Psychology of Persuasion, Revised Edition
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Editorial Reviews

Review

“Louder Than Words takes us from an understanding of nonverbal behavior to an understanding of something far more valuable for success—nonverbal intelligence.” (Robert B. Cialdini, author of Influence: Science and Practice, www.influenceatwork.com)

“Joe Navarro brings together the art and science of nonverbal communications for the business sector with the edge of a former FBI agent and the insight of a world-class observer.” (Jack Canfield, co-author of The Success Principles)

“Joe Navarro has spent his professional life studying nonverbal language, and testing those insights in high-stakes environments. We are fortunate that he is willing to share those insights in this marvelous book. It is a must read for anyone in business (and anyone not in business).” (Brian J. Hall, Albert H. Gordon Professor of Business Administration, Harvard Business School)

“Louder Than Words is proof once again that in reading nonverbals, Joe Navarro is a master.” (David Givens, Ph.D., author of Crime Signals and Love Signals)

From the Back Cover

International bestselling author and behavior expert Joe Navarro helps you successfully navigate the business world by understanding what your boss and coworkers are really thinking.

Why is it that some people have all the elements of success—education, skills, integrity, motivation—but can't seem to move from effectiveness to excellence in their careers? Behavior expert Joe Navarro reveals the long-sought answer. Louder Than Words teaches how to master nonverbal intelligence, the ability to interpret and use nonverbal signals—in poker terms, "tells"—in business to assess and influence others.

Drawing on his decades in the behavioral sciences, Navarro shows how to use his simple yet powerful "comfort/discomfort" model to decode what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual exchanges that often impact decisions and reputations.

Jump-start your career as you discover how to:

  • Read body language to understand what clients, coworkers, interviewers, or interviewees are thinking, feeling, or intending, and discern nonverbal cues of concern, disagreement, or doubt—even over the phone
  • Master the all-important first impression and use settings, seating, and gestures to inspire and captivate
  • Recognize habits that send the wrong message, from nail biting to wearing inappropriate attire—and see what posture, work practices, workspaces, and even electronic habits say about people
  • Become culturally aware and gender-sensitive, from best handshake practices to personal space preferences
  • Learn what the "comfort dividend" can do for you and your business
  • Explore how the concept of "curbside appeal" applies to you and your business, and can mean the difference between average and exceptional

Use Louder Than Words to close the deal, keep your customers, secure new ones, and lead your company with confidence. For job seekers looking to stand out from the pack, this book is your get-back-to-work bible.

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Product Details

  • Hardcover: 256 pages
  • Publisher: William Morrow (January 1, 2010)
  • Language: English
  • ISBN-10: 0061771392
  • ISBN-13: 978-0061771392
  • Product Dimensions: 6 x 0.9 x 9 inches
  • Shipping Weight: 14.4 ounces (View shipping rates and policies)
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (42 customer reviews)
  • Amazon Best Sellers Rank: #570,709 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

By HugeStakkaBoFan VINE VOICE on March 18, 2010
Format: Hardcover Verified Purchase
If you've read "What Every Body Is Saying," then you can safely skip past the first four chapters of this. If you've got a little bit of common sense with regards to whether or not facial tattoos and dirty sneakers are professional looking, make it the first six chapters. The best part of this book focuses on practical applications of what was learned in the author's previous works, and it starts in the 7th chapter. This is unfortunately the second-to-last real chapter in the entire thing, so consider reading it in the store and buying the other one instead; it's a lot more interesting.

I must also disagree with some of the author's preferences in what constitutes good customer service--do you really want an overzealous dedicated greeter pretending that you are the most important person in the world every time you walk through a door? I go out of my way to avoid places like that, personally, but my interest in this subject matter is rooted in a desire to spot and name these manipulative tricks they teach you in MBA programs rather than to employ them myself, so I'm probably not its target audience.
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Format: Kindle Edition Verified Purchase
I was excited to see that Navarro had written a second book, so of course I purchased it.

Then, I began to feel some serious dejavu. Some of the sections are word-for-word from his first book, "What Every BODY is Saying". Do not purchase both books, or you will be disappointed!

If you are a fan of Paul Ekman's or Daniel Goleman's books, you will only be annoyed by the simplicity and inaccuracies of Navarro's books. Rather than wasting your money, just go back and re-read the Ekman books you may already own!
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Format: Hardcover Verified Purchase
I found this book to be very informative and entertaining in general until I got to the part where the author says when you meet a person of Asian descent, you should bow. He thinks it makes the Asian person feel more comfortable. (It could work if you are "surrounded" by Japanese or Korean people visiting the U.S.) I personally feel that it is rather rude to single out a person, and greet in such a way that "stereotypes" the race that you assume that person belongs to. I have experienced this a few times in my life, and I felt very uncomfortable and even offended and hurt. Therefore, I felt that some of the advice on this book should be applied with great caution.
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Format: Hardcover
This is a slight modification of the author's first book "What everybody is saying", with better illustrations and adaptations for common working class. For those who had not read any book about body language before, this will give them some helpful and practical tips. For those who had read books of the same genre and were attracted by the ex FBI background of the author, I am afraid they will be disappointed.

p.s. Below please find some of my favorite passages for your reference.
A loudmouth and a fast talker stand out negatively not because of what they say but how they say it. Conversely we appreciate the reassuring quality of the considerate and deliberative talker, but feel impatient with someone who talks too slowly. Pg10
Steepling (finger tips touching) demonstrates confidence and focus. It is one of the most powerful displays we can use to convince others of our confidence. Pg60
When it's time to go, one foot will point away in the direction of travel. Look for this when conversing: It's an accurate "I have to leave" intention signal. Pg44
Head tilt communicates effectively. "I'm listening, I'm comfortable, I'm receptive, I'm friendly". We reserve exposing our necks for friendly individuals and environment. Pg66
Healthy individuals maintain their good grooming. We preen ourselves (fixing a tie, picking off a lint) to perfect our appearance so others will notice us (birds also do this). This is something I teach attorneys to do, especially, when the jury walks into the room. By positively preening (by pressing their clothes against body, pulling up on their belt), they are transmitting: I care. Pg77
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Format: Hardcover Verified Purchase
I love this book for a quite a few reasons but to start with it starts out and sets up the explanation that everything counts, all of you interactions, your clothing, your attention to detail or lack of, and your interpersonal communications skills. In a noisy world with many choices some of yours are made without really understanding why, that also goes for your clients. I read just about every book that comes out on body language and this one is great and not just a rehash of the last one that came out a few months or years ago.

In a very stimulated visual society we gravitate to symmetrical beautiful objects or people, and that is a lesson in itself. People also pick up on verbal communication skills just as much as looks, sloppy speaking or pronunciation will also lose a deal. Mirroring physically to gain comfort and rapport is just as important with verbal cues as it is for your vocal tones and words.

The book does a great job of explaining how people will make their opinions based on your behaviors and that determines their buying decisions.
The section on comfort vs. discomfort is discussed and explained and will give you an aha moment and give you some powerful insight on non verbal communication and is worth buying the book in itself.

This book is very well written, thought out and in depth book, I wouldn't say that it is an easy read but more of an important anthology of non verbal communication you need to have in your library because of the knowledge you will gain. There are so many good things in this book that I am sure that reading a few times I could pick up some valuable tips that I passed over the first time.

Buy some copies for you sales staff or anybody that talks to your clients.
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