Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your mobile phone number.

  • List Price: $29.95
  • Save: $19.95 (67%)
$10.00 + $3.99 shipping
Only 1 left in stock - order soon.
Ships from and sold by bestbuyalways.

Ship to:
To see addresses, please
or
Please enter a valid US zip code.
or
FREE Shipping on orders over $25.
Condition: Used: Very Good
Comment: Book is in very good condition. There is no writing or highlighting, spine is tight and the pages are uncreased. We ship within 1 business day. Big Hearted Books shares its profits with schools, churches and non-profit groups throughout New England. Thank you for your support!
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value Hardcover – 1996

4.3 out of 5 stars 49 customer reviews

See all 5 formats and editions Hide other formats and editions
Price
New from Used from
Hardcover
"Please retry"
$10.00
$4.25 $0.30

SpamPhobia: Stay on top of spam
Remove spam and junk emails from your inbox with minute-by-minute detection. Learn more
$10.00 + $3.99 shipping Only 1 left in stock - order soon. Ships from and sold by bestbuyalways.
click to open popover

Frequently bought together

  • The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
  • +
  • The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
Total price: $27.84
Buy the selected items together

Editorial Reviews

From Publishers Weekly

From Booklist

See all Editorial Reviews

Product details

  • Hardcover: 323 pages
  • Publisher: Harvard Business School Press (1996)
  • Language: English
  • ISBN-10: 0875844480
  • ISBN-13: 978-0875844480
  • Product Dimensions: 9.4 x 6.6 x 1.2 inches
  • Shipping Weight: 1.6 pounds (View shipping rates and policies)
  • Average Customer Review: 4.3 out of 5 stars 49 customer reviews
  • Amazon Best Sellers Rank: #872,944 in Books (See Top 100 in Books)
  • Would you like to tell us about a lower price?
    If you are a seller for this product, would you like to suggest updates through seller support?

NO_CONTENT_IN_FEATURE

China
Engineering & Transportation Books
Discover books for all types of engineers, auto enthusiasts, and much more. Learn more

Customer reviews

Top customer reviews

on May 12, 2017
Format: Hardcover|Verified Purchase
0Comment|Was this review helpful to you?YesNoReport abuse
on January 7, 2014
Format: Paperback|Verified Purchase
0Comment| One person found this helpful. Was this review helpful to you?YesNoReport abuse
on November 28, 2010
Format: Paperback|Verified Purchase
0Comment|Was this review helpful to you?YesNoReport abuse
on July 17, 2011
Format: Paperback|Verified Purchase
0Comment|Was this review helpful to you?YesNoReport abuse
VINE VOICEon November 8, 2010
Format: Paperback|Verified Purchase
0Comment|Was this review helpful to you?YesNoReport abuse
on January 4, 2014
Format: Paperback|Verified Purchase
0Comment|Was this review helpful to you?YesNoReport abuse
on November 16, 2015
Format: Paperback|Verified Purchase
0Comment|Was this review helpful to you?YesNoReport abuse
on April 24, 2010
Format: Paperback|Verified Purchase
0Comment|Was this review helpful to you?YesNoReport abuse

Most recent customer reviews