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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value Paperback – September 15, 2001

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Product details

  • Paperback: 352 pages
  • Publisher: Harvard Business Review Press; Reprint edition (September 15, 2001)
  • Language: English
  • ISBN-10: 1578516870
  • ISBN-13: 978-1578516872
  • Product Dimensions: 1.5 x 6 x 9 inches
  • Shipping Weight: 15.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.3 out of 5 stars 49 customer reviews
  • Amazon Best Sellers Rank: #389,809 in Books (See Top 100 in Books)
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