Wireless Type | 802.11a/b/g/n/ac |
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- NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included.
- COVERAGE: Plan starts on the date of purchase. Malfunctions covered after the manufacturer's warranty. Power surges covered from day one.
- EASY CLAIMS PROCESS: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it.
- EXPERT TECH HELP: Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
- TERMS & DETAILS: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase (if you do not see this email, please check your spam folder). Contact us if you cannot locate your plan confirmation and Terms & Conditions via email at AmazonFeedback@Asurion.com.
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Luma Whole Home WiFi (3 Pack - White) - Replaces WiFi Extenders and Routers, Free Virus Blocking, Free Parental Controls, Gigabit Speed
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Brand | Luma |
Wireless Type | 802.11a/b/g/n/ac |
Compatible Devices | Personal Computer |
Frequency | 5 GHz |
Recommended Uses For Product | Home |
Connectivity Technology | Wireless |
Color | White |
Item Weight | 0.5 Pounds |
Number of Ports | 4 |
Control Method | App |
About this item
- Make sure this fits by entering your model number.
- Fastest home on the block: Ultra-fast WiFi delivered to every square inch of your house. No dead zones. No buffering. No kidding.
- Serious security: All-day, every-day security automatically scans and neutralizes any virus or malware, keeping your devices as safe as a Swiss bank account.
- Smarter parenting: Set a user rating (G, PG, or PG-13) for each person on your network, to easily and effectively limit all the inappropriate things they might somehow stumble upon.
- Greater control, remotely: Pause the internet, prioritize devices, grant guest access & remove unwanted devices from anywhere, with the Luma app.. So if you want to pause the internet or prioritize a device, just ask.
- Two Gigabit ethernet ports of WAN and LAN USB 2.0
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Legal Disclaimer
ALL RETURNS AND OR EXCHANGED ITEMS MUST BE DONE WITHIN 14 DAY. A 20% RESTOCKING FEE MAY BE CHARGED . ALL ITEMS MUST BE RETURNED IN ORIGINAL PACKAGE INCLUDING EVERY ITEM IN THE BOX AS IT WAS SHIPPED TO YOU
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Customer Rating | 3.3 out of 5 stars (1540) | 4.6 out of 5 stars (3090) | 4.6 out of 5 stars (24706) | 4.5 out of 5 stars (18117) | 4.6 out of 5 stars (10491) |
Price | $129.98$129.98 | $184.99$184.99 | $139.99$139.99 | $153.21$153.21 | $159.99$159.99 |
Sold By | Bilsonic | Amazon.com | Amazon.com | Amazon.com | Amazon.com |
Brand Name | Luma | TP-Link | TP-Link | NETGEAR | TP-Link |
Connectivity Technology | Wireless | Wi-Fi, Ethernet | Ethernet | Wi-Fi | Wi-Fi, Ethernet |
Control Method | App | App | Voice | Voice | Voice |
Data Transfer Rate | 3900 Mb per second | 3000 Mb per second | 1300 Mb per second | 3000 Mb per second | 1800 Mb per second |
Number of Ports | 4 | 3 | 6 | 7 | 2 |
Wireless Communication Standard | 802.11a/b/g/n/ac | 802.11ax, 802.11ac, 802.11g, 802.11n, 802.11b | 2.4 GHz Radio Frequency, 802.11a/b/g/n/ac, 5 GHz Radio Frequency | 2.4 GHz Radio Frequency, 802.11bgn, 802.11a/g/n/ac | 802.11ax, 802.11g, 802.11ac, 802.11n, 802.11b |
Product Description
Luma redefines home WiFi with the first intelligent WiFi system offering unparalleled speed, security and control. Luma’s Surround WiFi system covers every inch of your home so you can forget about buffering and dead zones. Luma provides next-generation content controls to ensure your children can only access appropriate websites. Luma is just as simple to set up as it is to use. Plug it in, download the app, and it works in minutes. From there, the devices adapt to your home and automatically fine-tune their signal in real time to always offer peak performance and speed.
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Product information
Technical Details
Brand | Luma |
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Item model number | 3PJMVB003W |
Item Weight | 8 ounces |
Product Dimensions | 4.5 x 1 x 4.5 inches |
Item Dimensions LxWxH | 4.5 x 1 x 4.5 inches |
Color | White |
Manufacturer | Luma, Inc. |
ASIN | B017DV1BPG |
Is Discontinued By Manufacturer | No |
Date First Available | March 16, 2015 |
Additional Information
Customer Reviews |
3.3 out of 5 stars |
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Best Sellers Rank | #42,786 in Computers & Accessories (See Top 100 in Computers & Accessories) #567 in Whole Home & Mesh Wi-Fi Systems |
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To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
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Reviewed in the United States on October 7, 2016
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While the price may shock some, it's really not more expensive than other options, and actually cheaper for the end results and the effort required of the user. (I go into more details below). But really, the price is worth it. The more of an advanced user you are, then the less appealing it may be until more features are rolled out.
Pros:
- ALL ONE SYSTEM - while there are 3 devices in my network, they all act as one from my point of view.
- Customer Service (more below)
- App is pretty good, and getting better. At face value, it has a simple interface for most users, but has options to open for more advanced users. Only issue, is they really need to explain what some of the things are...and what it means to the user. For example, they list concerns...but with no idea why it was a concern...or what I'm supposed to do about it.
- Good to excellent speed (more details below on this)
- 2.4 and 5GHz wifi
- Automatic/Seamless switching/connecting to all units (i.e. device is not having to actively switch between units or frequency, which means less lag related to that switching)
- Coverage: I have a single story, long, 2000sqft house. 3 units are in a triangle formation about 20'ish ft appart, and I cover my whole house with either full bars, or 3 of 4. My bedroom used to have a minimal bar, and barely any speed/bandwidth. My connection just crawled at night if I wanted to look something up on my phone. That is no longer an issue. I have full 2.4G speed with 3 of 4 bars. Overall, the 5G drops off around 30ft, and the 2.4G around 60ft. Which was typical of my old wifi router. The difference is that I now have more units, so more coverage, and thus improved experience....but, then that is the point of having more than one unit.
- Price (see below)
Cons:
- Price (see below - I know I have this listed as a pro too)
- Feature set is still not fully there yet, and not well documented - meaning, if you want a specific feature that you can find in any modem, it may not be there, and may be difficult to find out if, or when, it will be.
- Software updates can take some time to come out (grant it, this is a pro, as the SW is tested). This is a con, because the system is missing a number of features and any bugs will take some time to rectify. Meaning, if the system is just bad, it might be easier to return for a replacement to fit in the return window, rather than wait...unless you have the time.
- Due to my HW issue, I could not recommend holding onto the units more than a couple weeks before returning if they are having serious issues. Due to the other cons, it could take weeks to have a solution. Though that said...they did eventually send replacements outside the 30day windows, so maybe it is worth it. If you have the time to support the troubleshooting on your end.
Topics:
Speed:
The numbers in the app are a little misleading. This is the speed between the hub Luma, modem, and your service provider. Call this the maximum you will get if you were to use a wired connection and only connecting to your providers server. Everything degrades from there. Wifi, where you are going on the internet, the number of devices you are running, etc. Please note, you need a modem that will at least have the speed/capacity you are paying for from your provider. if not, either decrease what you are paying for, or update your modem.
If you do perform an "internet speed test", you will need to be aware the numbers may be lower, to much lower. As this factors in your wifi connection and any congestion on the "internet". just like the freeway, if everyone is on, performance will degrade.
These next two issue, the average or maybe even an above average user needs, but worth noting.
Now, the other issue with speed is distance, which effects what one sees as coverage. For those bandwidth heavy people out there, I'm one, I really need better speed/coverage...that means 5G for the whole house, that means I need units no further than 30ft apart covering my whole house. Right now, 3 units tests the system, I need to eventually buy 3 more units; to cover my house with a bunch of touching 30ft circles, so I need 6 units. That also means my coverage around the house will be pretty good as well.
Also, to really boost things, I'm putting in a wired backbone. A lot more work an expense, but when I'm done...oh boy.
Price:
Is it expensive for the average person? probably, but that needs to be put in context. It's less than a smart phone, so..... But really, for one unit, its a pricey expense for a wifi connection....vs a standard $70 unit. But, keep in mind, there is so much more here.....especially if you buy more than 1 unit (my old wifi router at about $120 also included another $150 in extending coverage over my power lines....those little boxes add up. ALSO, the feature set they keep expanding on will provide way more than you get in standard units, and a lot easier for the average person to use.
Now, lets hit a price compare head on. I was looking into doing this, so I knew what cost I was looking at. To set up a similar system with the original standard stuff, I was looking at two things. Cost to purchase, installation, and setup/operation. The units to properly expand range were at least $100 each, and more depending on how they operated. Second, most required ceiling mount, and a network switch. Third, setup was not straight forward, would need at least some tech'ish abilities, and some of them required separate login's, as you leave one, the computer once setup would log into the next. Still annoying, but that was the solution I was looking at prior to Luma. Now, for about $133 each, I have a system that really takes little time or skill to setup, and it all works as one system...pretty sweet. I can also set them anywhere needed...I have one on a plant pot edge against the wall.
Tech Support:
Mostly, I have nothing but positive remarks - and I had a major issue that may have been a HW issue - so this isn't a simple comment because I called them about a simple fix. I have never experienced a better customer service, and I have a number good experiences that this beats, or is equal too.
Basically, I have had them spend hours on the phone with me, and at no time did I feel like I was taking up their time. Even for something as simple as; I wanted them to step thought the installation process (when installing the second system). They could have said, try it first, then call us. But no, the guy was on the phone the whole time...AND, stayed on just to make sure it was working after a reboot. I should also note, they keep pretty good records of your calls. When I did get to another tech, or higher level support, they could see the history. How good their notes were...not sure. But while you are on the phone with them, you can hear them typing...and not in a way that leads me to believe they are not focused on my call.
That all said, my only disappointment was that they took much longer to decide to replace the units. I figured it was a HW issue long before they decided to send replacements...and then after posted a number of negative reviews. Meaning, SW updates were not fixing it. All forms of testing resulted in no improvement. It did take about 1.5 months to remedy, but on my end it could take a week to get back to trying something else, or checking for improvement after a SW update.
My initial units issue in brief:
Initially, my initial system did not install easily (The second set installed so easy, it was hard to believe it was the same system). The first time, took a couple hours with the Tech Support to get it to work. The second time, would probably have been less than 30min. (i had tech support step me through just in case, but turns out it was not needed...so this took longer than it should, but was not very long)
Then, I never had good speed over wifi. Wired, and through my old wifi router wired to the Luma was fine. Connecting wirelessly to Luma was no better than old modem on its worse day. The new set, wow, what a difference. My Fire TV has no issues now in getting a movie to stream.
----------initial review ----------------------
I have waited to post this, assuming they could fix them.
(update: 10/5: they have contacted me to send me replacement units....)
My old wifi router has 5x the speed of the lumas. The only good thing about them is they do extend the range, but that only helps of you barely had a connection in the first place. So, the only reason it is worth a star....is that i have a wifi connection in my bedroom.
I could not in good conscionce recommend luma to anyone.....and if they did eventually fix them, then maybe with reservations.
I would recommend to return them asap if they dont work out of the box. Some people they have worked for.
Customer service is very willing, but cant fix something they cant fix. Will not replace...and since i was busy, i didnt return...my loss, your warning.
Since i have had them, i have been back and forth on countless emails, spent at least 6+hrs on the phone with them, and at least as much testing things.
Wired, the luma is great.....but wait, i thought it was a wifi device.
DESIGN
The Eero hardware is really awesome. As others have mentioned, it looks like something that Apple would design. Very glossy white and sleek looking. The routers are small squares that lie flat and have power and network cables coming out the back. There's also a USB, presumably for NSCs or printers. Eero also gave extra thought to maximizing radio antenna efficiency: the tops of the routers are modestly rounded to prevent users from putting glasses or other items on top of them (and thus obstructing strong signal).
The Luma hardware is pretty nice also. Actually, the honeycomb is pretty handsome on a bookshelf and I like that it comes in different colors. BUT, and this is a big bug, the Luma is meant to stand on edge. And, when the power and network cables are plugged in, it's unsteady. This doesn't matter too much if your first router is in the fiber closet, but it'll fall over somewhat often out in the open and look the eyesore.
Edge to Eero.
SETUP
I have Verizon FIOS fiber running at my home. Setup was pretty easy as I just plugged one end of a network RJ-45 cable into the ONT and then the other end directly into the "first" router. Luma apparently also allows for ethernet backhaul, but Eero doesn't at present. Regardlees, I don't use that feature so it's not relevent to me. Moreover, I doubt most buyers of this product will use it either. Anyway...
The Luma was set up first. Things went pretty smoothly. I downloaded the app from Android Play store and created an account with username and password. Remember to log into your old router and release the IP address for your ISP. Then I just followed the instructions on the app: powered down the old router, powered down the ONT (aka modem), plugged the network cable into the ONT and the Luma hub, and then plugged them both in. The Luma app on my Google Nexus 6P found the hub immediately, named it and asked me to sit patiently while it registered on the network. Sadly, that never happened. I tried one more time...no go. A quick search online revealed that some Android devices have difficulty. So, I tried setup with my Google Nexus 9 tablet and voila! It registered and I had wireless network. For the next two hubs, I used an old iPhone and things worked very smoothly also. So, perhaps it just didn't like my Nexus 6P. Small bug but no harm done.
The Eero set up was also smooth....after I figured out how to release my IP address on the Luma (see below). Basically, I had to power down the ONT and wait a couple hours. Once I did, setup with my Nexus 6P was quick this time round. Again, I downloaded the Eero app and created an account by entering my telephone number and then entering a 6 digit SMS code. The Eero hub was named, registered and had live internet. Good to go.
I'll call this a tie despite the Nexus 6P hiccup with Luma. But if you have a Nexus 6P and want to use a Luma, be prepared to need to try a different device for setup. If you're a stickler, edge to Eero.
THE APP INTERFACE
Right off the bat, both Eero and Luma apps are sparse. If you're used to configuring a wireless router in the past, you will be unpleasantly surprised by the absence of desired features, including dynamic DNS, QoS, IP release, etc. However, I recognize that these devices are supposed to be family friendly and that they are. Following the instructions in both apps is super easy and very efficiently and quickly gets the first wifi puck up and running. NOTE: I must emphasize that the Verizon FIOS ONT needs to release the IP address in order to switch routers. If you don't release it, then you need to sit around for 2 hours with it powered down until does so automatically. This shouldn't affect most users who just buy either the Luma or the Eero. But, if you are planning on testing a couple devices, it's wise to remember.
Anyway, at this point, both apps look very similar and clean with their router status view, upload and download speeds and devices attached tab. Furthermore, they let you add new routers to the mesh network easily, name them (although Eero allows for custom names), reserve IP addresses (in advanced settings menus), enable port forwarding, assign wireless devices to a user profile, UPnP, etc. Here's where they differ:
The Eero app allows devices to be nicknamed (a super nice feature), allows for a custom DHCP, and allows DNS config if you want to use Google or OpenDNS or whomever.
The Luma can't do any of those at present. However, it does allow for IGMP Snooping to be enabled or disabled. Luma also offers a rating filter for all or specified users. I don't know what the movie-like ratings mean but it would seem handy if I had young kids to whom I wanted to restrict content.
In the end, they are both pretty similar. If I had to give one an edge, it would be the Eero simply because it allows nicknames for device connections. I dig that.
Minor edge to Eero.
SIGNAL
Okay, a lot of words to get to the part that matters most. How is the signal? Alas, this is really hard to quantify. Basically, I walked around all of the rooms in my home with the Wifi Analyzer app and took readings. On average, the Eero was about 2-5 db better than the Luma in each room. Having read some reviews online, perhaps it has to do with the extra 5Ghz antenna. Who knows? But, it was a pretty minor discrepancy and may have had more to do with how the hubs hand off the connection to one another (or don't) than actually signal strength. I will say this, BOTH Eero and Luma very capably covered all corners and rooms of my home. That alone is a tremendous victory compared to my sad history with range extenders that just never satisfied us at all.
So, minor edge to Eero but very satisfactory marks to both.
THROUGHPUT
After writing the above, a big surprise here. No bones about it but the Luma just clobbered the Eero. I have no explanation for this, especially after Eero's signal advantage. Basically, my devices would connect to the Eero hubs admirably and all looked well, achieving 120% of my Verizon FIOS bandwidth. But, after an hour or so, throughput would just plummet to about 10-30%. Badly. It made me crazy. Browsing was bad. Streaming was very difficult. My wife (who doesn't care about these tests at all) would complain and ask what I was doing to the network. I ensured that I was running the latest version but it didn't seem to resolve anything. I power-cycled everything. No success.
The Luma, on the other hand, functioned well. It would test at 100-120% of my FIOS bandwidth and almost always stay there, even if I ventured to far corners of the apartment. It made streaming on multiple devices, browsing, downloading, and music MUCH nicer than I have ever had in the past. And, the wife didn't complain. All is not rosy though. With some music sources, Luma needs a little attention. Sonos (Pandora and TuneIn Radio) ran into buffering pauses every so often. I'm hopeful that they can resolve this soon.
So, I don't have a good answer for why this was the case...especially since a lot of other users have raved about Eero. Perhaps the signal just doesn't steer my devices to the faster frequency connection. Candidly, even the 2.4GHz shouldn't have an issue. It was just curious.
Edge to Luma. But remember that you might not have this experience and I wasn’t going to waste more than a weekend trying to nail down the issue.
PRICE
Because of the intro pricing for pre-ordering the Luma, it was $250 cheaper for me than the Eero. These devices are already pricey compared to traditional routers so it matters.
Edge to Luma.
FINAL RESULTS
Here's the rub, since Luma cost much less and functioned better, I just ended up keeping it. Yes, the little hexagons aren't as aesthetically pleasing but I can't have complaints about video quality on Netflix and Amazon Prime. Since we don't have cable, HD streaming is very important. So, while others have had good success with Eero, I just can't affirm their experiences. Unless you have extensive streaming requirements or network throughput needs, I think that Luma should suffice nicely. And for the price, it's a no brainer...even if it is only $100 less than the Eero now.
But, and it's a big but: both manufacturers really need to keep stepping it up in development. The apps and features are way too vanilla at present. Good signal and performance will only get you so far with more advanced users.
EERO (3 stars)
LUMA (4 stars)