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Honeywell Home Lyric Round Wi-Fi Thermostat - Second Generation (RCH9310WF)

3.1 3.1 out of 5 stars 223 ratings

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Thermostat
This item is certified to work with Alexa
WORKS WITH ALEXA
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Brand Honeywell
Model Name RCH9310WF5003/W
Product Dimensions 0.79"D x 3.78"W x 3.78"H
Controller Type IFTTT, Apple HomeKit, Amazon Alexa, SmartThings
Special Feature Auto-Away Mode

About this item

  • Perfect for the future home - Works with Amazon Alexa, Samsung SmartThings, Google Assistant, IFTTT, Apple Watch, Apple Home Kit, Stringy, Yonomi, and Cortana (devices sold separately)
  • “Feels Like & quot; temperature function considers both humidity and temperature to maintain your comfort
  • Adaptive recovery learns how long it takes to achieve the right temperature at the right time, with auto change from heat to cool
  • Smart Alerts & dash; push notifications for filter changes and extreme temperatures
  • Minimum requirements: You & rsquo;ll need an 802.11 b/g/n wireless router and a smartphone or tablet with Android 4.2 and above or iOS 8.4 and above.
See more product details
Note: Products with electrical plugs are designed for use in the US. Outlets and voltage differ internationally and this product may require an adapter or converter for use in your destination. Please check compatibility before purchasing.

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Customer reviews

3.1 out of 5 stars
223 global ratings

Customers say

Customers are satisfied with the lyric quality of the product. However, they mention it can't connect to WiFi and doesn't stay connected to the hub reliably. They also dislike the app functionality. Opinions are mixed on functionality, ease of setup, temperature control, and app quality.

AI-generated from the text of customer reviews

10 customers mention "Lyric quality"10 positive0 negative

Customers are satisfied with the quality of the Lyric. They mention it looks great, feels very well-made, and has a sleek style. Customers also appreciate the functionality and app. In addition, they say their boiler and zone controllers work perfectly with the Lyric.

"...My best bud saw it and went home to order one for his house. It's that cool... and hot when needed." Read more

"...My boiler and zone controllers work perfect with the Lyrics!" Read more

"...So far, the Lyric thermostat is working great.The Lyric app is much improved over the Honeywell Total Connect Comfort app..." Read more

"...Nest doesn't work with 4 wires configuration. Lyric is a good thermostat. It has a lot of good features...." Read more

49 customers mention "Functionality"19 positive30 negative

Customers have mixed opinions about the functionality of the HVAC control thermostat. Some mention it works very well, while others say it stopped working. The app constantly fails and the setup is not easy.

"...The first one stopped working: it would boot, and just sit there through its partially-display sunburst initialization...." Read more

"It's very cool. It works well. Awesome but... it has some trouble with HomeKit. Not totally ready for prime time...." Read more

"...Not a direct swap and problem resolved item being after painstakingly trying to setup on the Resideo app, as “item already registered to another..." Read more

"...Overall other than that the thermostat works well and is easy to operate.Pros:..." Read more

32 customers mention "Ease of setup"18 positive14 negative

Customers have mixed opinions about the ease of setup of the product. Some mention it's simple yet functional, while others say the app constantly fails and isn't intuitive.

"...The iHome smart plugs were SO easy to instal but for this I had the HVAC dude out. I didn't want to screw it up...." Read more

"Works great once you understand it. The app isn't intuitive ( I wouldn't have known to click the location name to adjust settings without youtube),..." Read more

"...Wall mounting is easy and the device even comes with a built-in level so you can get that right...." Read more

"The thermostat was pretty easy to install on a House built on 2005 only thing is the C wire wasn't hooked up on the furnace end but thats not a big..." Read more

22 customers mention "Temperature control"9 positive13 negative

Customers have mixed opinions about the temperature control of the product. Some mention it's a great thermostat that provides precision temperature control, while others say it constantly gives wrong temperatures, disconnects, and doesn't adjust the temperature in each room.

"...Thermostat wiring can vary quite a bit, so they have you take a picture, and tell the app what wires you see...." Read more

"...The thermostat is now totally awesome. Never goes off line any more. It is always synced to my Apple Home--iPad, iPhone whatever...." Read more

"...WRONG- starting about 2 weeks ago both thermostats started acting crazy; no internet, need X minutes to begin heating (display reads) and the..." Read more

"...Can auto switch between heat or ACCan auto set away temps based on outside tempHourly weather screen to check the weather quickly..." Read more

15 customers mention "App quality"6 positive9 negative

Customers have mixed opinions about the quality of the app. Some mention it's great, has good features, and a wonderful concept. Others say the interfaces are poor, the software is unreliable, and the online troubleshooting website is terrible.

"...you have to remember if you have made a change, and the away function seems problematic, so for me, sorry, that only gets two stars if I have to..." Read more

"...Lyric is a good thermostat. It has a lot of good features. However, its user interfaces on itself and its app are poor...." Read more

"...to wifi, or give off its own wifi signal, and their online troubleshooting website is terrible...." Read more

"I love the functionality of the Lyric, and the app is amazing. The scheduling features are awesome...." Read more

13 customers mention "Wifi connectivity"0 positive13 negative

Customers are dissatisfied with the wifi connectivity of the product. They mention it's never good at maintaining a WiFi connection, and it lost the connection permanently. Some say it's a little tricky to connect it to the WiFi and starts giving off its own WiFi signal.

"...starting about 2 weeks ago both thermostats started acting crazy; no internet, need X minutes to begin heating (display reads) and the battery..." Read more

"...Then the upstairs unit started going offline and losing WiFi. I contacted customer support and they told me I needed to move my WiFi closer...." Read more

"...several hours figuring out the correct hook ups, the unit would not connect to my wifi. I tried resetting it several times but no joy...." Read more

"...well it never has stayed connected to the wifi although it has randomly connected a few times out of nowhere it never stayed connected even with..." Read more

7 customers mention "App functionality"0 positive7 negative

Customers have negative opinions about the app functionality of the product. They mention it goes offline, gets logged out constantly, and falls off the home network. Some say it gives wrong temperatures and disconnects.

"...For a while there were no issues. Then the upstairs unit started going offline and losing WiFi...." Read more

"we had one that lasted a year without any issues but then the relay died. no tech support from the company at all unless you are an HVAC company...." Read more

"...out what happened and why it constantly gives wrong temperature, disconnects and does not work the as intended...." Read more

"...They tend to fall off the home network a lot. The are NOT Alexa/Echo compatible!..." Read more

Don't trust to run on batteries; our furnace almost broke
1 out of 5 stars
Don't trust to run on batteries; our furnace almost broke
Negative stars would be most accurate; runs off battery?? NOPE not long enough and it’s going to break our boiler. We bought 2 of these in November for $299 total to replace old fashion thermostats. Thought it would be great because they do not require a “C-wire” or common wire which in short means a power source; because they have a battery instead.WRONG- starting about 2 weeks ago both thermostats started acting crazy; no internet, need X minutes to begin heating (display reads) and the battery lights turned on. How could that be?? These batteries are good for 15 years??Then our boiler/furnace was acting strange; it was turning on for a fraction of a second and off… on/off/on/off… We knew it had to be linked to the thermostats malfunction because the error messages continued though we replaced the batteries in both, our Wifi was fine, and called Honeywell to troubleshoot the device.We continued working on the problem and called our oil company explaining what has been going on and noting our furnace is actually starting to smell like smoke or it’s burning from the constant on and off. They knew the problem right away and told us how companies advertise these as not needing an additional wire or “C-wire”, but truly they cannot run off batteries alone. So the battery drains and additional power must be acquired; from where?? Oh your furnace. It cycles and causes the furnace to briefly turn on just enough to “steal power” from it and keep the thermostat kind of running. While our boiler won’t break over night; it will eventually if this continues.The solution? Install the power wire (3rd wire) or get a different thermostat. We had an electrician come today and that is not such an easy task, so we just bought two new none Wifi normal thermostats. I will be contacting for a refund; $300 + the cost of an electrician today + the cost of 2 new thermostats! NO thank you.Lesson to learn from anyone reading this; make sure you have a C-wire or can easily install one to avoid this mess.
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Top reviews from the United States

Reviewed in the United States on December 18, 2016
Style: ThermostatVerified Purchase
It's very cool. It works well. Awesome but... it has some trouble with HomeKit. Not totally ready for prime time. The last update seemed to fix some of the connections to my phone. I run the home from my iPad. Very important that you set up a hub. The iHome smart plugs were SO easy to instal but for this I had the HVAC dude out. I didn't want to screw it up. Prolly something a handy dude could do himself. Whatevs. So I'm not that dude. Now the Lyric is set up, and most of the time it talks to my phone and my iPad. Even when I'm gone. But you prolly will get messages in your Apple ecosystem that the Lyric is "updating." It usually plays nice, but sometimes its gonna happen. If you can't deal then don't get this thermo cuz its not perfect. I totally thinks it is SO awesome I just wait for it to come back. It's not like I change the temp 5 times a day. I set it and leave it. Switches on the AC as needed. Will even switch between heat and AC auto. It lights up when you walk by. I kinda like that--pretty cool.

UPDATED 5/13/2017:
Ok, so Lyric has done some major firmware updates, and Apple updated to iOS 10.3. The thermostat is now totally awesome. Never goes off line any more. It is always synced to my Apple Home--iPad, iPhone whatever. And now 5 stars earned. My best bud saw it and went home to order one for his house. It's that cool... and hot when needed.
4 people found this helpful
Report
Reviewed in the United States on October 18, 2016
Style: ThermostatVerified Purchase
They start off by telling you on the box that if you don't have this thermostat installed professionally, you void the five year warranty. That means you, homeowner!

The app then lead to very carefully through the installation of the new thermostat, and it does a great job with the electrical and mechanical bits. Thermostat wiring can vary quite a bit, so they have you take a picture, and tell the app what wires you see. These appear later in a diagram when you're doing hook up.

Wall mounting is easy and the device even comes with a built-in level so you can get that right.

The software installation is not nearly so clear. At one point, you would expect it to list the Wi-Fi services that it can see, but it couldn't find the three services I had blasting in the room. I ended up entering the necessary wifi info for one of them. Apparently it took, but the app did not seem to realize this. This left me continuing to try to reconfigure it, getting an error message that said it was already configured.
I never got a "congratulations your thermostat is hooked up to the Internet! "Message from either the app or the thermostat. But clearly that's what happened.

The app needs to switch back-and-forth between your Wi-Fi network, and the thermostats Wi-Fi network. But the switches are not made clear, and the activity meter gives no indication what it is waiting for, so you can sit there for minutes waiting for something to happen. They really need to work on this part.

I followed the directions for hooking this up to my SmartThings hub, and that seems to integrate just fine. There are still a lot of features involved in all this that I haven't figured out, but the basic seem to be working just fine.

Aside from the set up confusions, this seems like a fine product. I'm looking forward to using it.

-- revised review:

I bought two of these, with great hopes. Honeywell has been in the thermostat business for a long time, and these were to replace two of their old model.

The first one stopped working: it would boot, and just sit there through its partially-display sunburst initialization. I could find no documentation for its status. I contacted Honeywell, and we went through some quite technical debugging, involving special wiring and my voltmeter. They were well-prepared to do this, and eventually sent me a new thermostat, which worked fine.

Then my second thermostat stopped working, its booting halting somewhere else during initialization. And the first one? It now appears to work, but doesn't turn on the furnace.

So these devices have two problems:
- they seem to de after a few months, and
- their diagnostics are totally useless. This is a shame, since they are little computers with displays, and could in principle supply exact error condition indications, with web-accessible documentation for dealing with them.

So, I have reverted to the old thermostats, and am looking for some other new ones.
6 people found this helpful
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Reviewed in the United States on July 22, 2016
Style: ThermostatVerified Purchase
This replaced a Honeywell touchscreen smart thermostat that was driving me crazy. So far, the Lyric thermostat is working great.

The Lyric app is much improved over the Honeywell Total Connect Comfort app (which seems like it's on the way out, judging by the old-school graphics). The Lyric also has Apple HomeKit integration, which is going to be gaining more traction, especially when iOS 10 is released in the fall.

The Lyric is dead-simple to install, with clear step-by-step instructions from the app. Even connecting to my home's wifi was painless. The Lyric looks great, too and feels very well made. I like that the display automatically wakes up and brightens when you walk up to it...a nice touch.

IMHO, four simple tweaks would make the Lyric just about perfect and a 5 star product:

1) The display on the Lyric should show the relative humidity below the indoor temp.
2) There should be a way of turning the fan on/off from the thermostat (right now, the only way to turn the fan on/off is through the Lyric app).
3) The app should show, in addition to the current indoor temp and temp set point, much more information and it should be user selectable. Info that I'd appreciate having: Whether or not the system is actually running; How long the system has been running in the past hour/12 hours/24 hours, etc
4) The filter change reminder should be based on actual running time and not just "30/60/90" calendar days. During spring and fall, our system rarely runs, so there's no need to change the filter in 30 days if the system has only run for a few hours that month.

Bottom line: The Lyric is a solid smart thermostat and with just a few firmware/software tweaks, will be great.
50 people found this helpful
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Reviewed in the United States on August 3, 2024
Style: ThermostatVerified Purchase
What was described as “slightly new” was disclosed by the Honeywell tech as an 8-year old device (according to when it registered). Not a direct swap and problem resolved item being after painstakingly trying to setup on the Resideo app, as “item already registered to another account.” Other than that, told by tech, component is an “obsolete” device. Other than that, no real issues.

Top reviews from other countries

Amazon Customer
1.0 out of 5 stars Keeps getting off the wifi
Reviewed in Canada on August 30, 2020
Style: ThermostatVerified Purchase
Looks nice but have to reset it every week. Keeps coming off the wifi.