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Make Success Measurable!: A Mindbook-Workbook for Setting Goals and Taking Action Hardcover – February 26, 1999
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From the Inside Flap
* Set goals that matter to customers, share-holders, and funders
* Set nonfinancial as well as financial goals and link them together
* Understand and use outcome-based goals that support success while avoiding activity-based goals that produce failure
* Select and use management disciplines needed to achieve your goals
Smith provides the what's and why's behind today's performance challenges and shows how to convert them into measurable concrete achievements. Using an innovative approach, Smith divides each chapter into an explanatory Mindbook section and a practice Workbook section. The Mindbook sections provide descriptions and explain key concepts, frameworks, tools, and techniques. They seek to build your intellectual understanding of how to set and achieve the performance goals that matter. The Workbook sections include detailed examples and exercises that you and your colleagues can use to practice the concepts, tools, and techniques put forth in the Mindbook section. Workbook exercises allow you to convert understanding into action-and action into results!
From the Back Cover
Today's performance challenges demand outcomes-both financial and nonfinancial-that must simultaneously benefit customers, shareholders, employees, and management. Therein lies a cycle of sustainable performance that functions as a framework to ensure your organization's goals are set, met, and balanced for today's business world.
Make Success Measurable! enables you to avoid activity-based goals that can go on indefinitely, and articulate aggressive outcome-based goals that are specific, measurable, achievable, relevant, and time-bound.
This is a how-to book, emphasizing outcomes as opposed to actions in setting goals. You'll learn how to: Set goals that matter to customers, shareholders, and funders. Set nonfinancial as well as financial goals and link them together. Understand and use outcome-based goals that support success while avoiding activity-based goals that produce failure. Select and use management disciplines needed to achieve your goals. Smith provides the what's and why's behind today's performance challenges and shows how to convert them into measurable concrete achievements.
Using an innovative approach, Smith divides each chapter into an explanatory Mindbook section and a practice Workbook section. The Mindbook sections provide descriptions and explain key concepts, frameworks, tools, and techniques. They seek to build your intellectual understanding of how to set and achieve the performance goals that matter.
The Workbook sections include detailed examples and exercises that you and your colleagues can use to practice the concepts, tools, and techniques put forth in the Mindbook section. Workbook exercises allow you to convert understanding into action-and action into results! "Doug Smith's work on performance and measurement has been an invaluable management resource for us. We believe that if you can't measure it, you can't improve it. Thanks to Doug, we can focus on the right measures to drive performance against today's many new and different challenges throughout our enterprise."-Leon Gorman, President, L.L. Bean, Inc.
"Make Success Measurable! is a practical and powerful step-by-step guide to setting and achieving the goals we all need to accomplish in a constantly changing and challenging world."-Charles Dolan, Chairman, Cablevision Systems Corporation.
"No one writes as clearly about today's key management issues as Doug Smith. Whether you're in a small eCommerce startup or a large, already established organization, the frameworks, tools, techniques, and exercises contained in this book are the only things you'll need to manage the performance that matters to your customers, your people, and your shareholders."-Steve Goldstein, CEO, eChores and former CEO, American Express Bank.
"Achieving results that matter-to donors and clients-is the true measure of success for any nonprofit organization. This book provides a thoughtful and extremely practical guide for setting goals and effectively meeting them. It is an absolutely indispensable tool for leaders and a model for good management."-Jenna Dorn, President, National Museum of Health.
Top Customer Reviews
Make Success Measurable is filled with practical techniques. Even more, it is a workbook, providing opportunities to apply new concepts to real work. Whether you want to be able to create more focus within your own work unit, be able to demonstrate tangible results to your manager, prioritize your own work by aligning your day to day activities with the most important initiatives, or coach customers who are seeking your expertise in developing performance measures, this book can help.
As a result of reading this book and trying the exercises, you should be able to:
1) Convert new visions, strategies, and directions into achievable outcome-based goals that can better yourself and others in your organization.
2) Set goals that are specific, measurable, aggressive, achievable, relevant, and time bound. (SMART Goals)
3) Set goals that matter to those expecting a return on their funding dollars.
4) Set goals that matter to you personally in terms of opportunities, rewards, and skills.
5) Choose from a variety of management disciplines to achieve your goals.
6) Set goals that matter to customers who want speed, quality, and prompt service.
Douglas K. Smith organizes his book in four parts. In the first part (Chapters 1-4), he provides the background, concepts, tools, techniques, and frameworks you need to set specific outcome-based goals that matter to successfully navigate today's most pressing performance challenges. In the second part (Chapters 5-7), he focuses on helping you align and coordinate goals throughout your organization. In the third part (Chapters 8-10), he describes the management disciplines you need to achieve your goals and how to make choices among them.Read more ›
I would compare Make Success Measurable very favorably to the Kaplan and Norton book on The Balanced Scorecard. The Balanced Scorecard tends to be vague and anecdotal on the subject of how to set measurable goals, and it is hard to finish. In contrast, Smith packs his book with original analysis and specific recommendations on topics like "Vertical versus Horizontal Management Disciplines" and "Injecting Creative and Personal Tension into Goals". The Balanced Scorecard presents a four way cause and effect chain from employees through process improvements, customers, and shareholders. Make Success Measurable presents a three way performance cycle as including employees who provide value to customers who provide rewards to shareholders...who provide rewards to employees and so on.Read more ›
Most Recent Customer Reviews
I will use information for my personal and business activities. Starting my walking exercrise and weightlifting program will help me achieve my goals.Published on June 30, 2013 by dennis j.
Doug Smith has written an excellent book on how to move from activities based planning and have more success through outcome based planning. Read morePublished on March 11, 2010 by John Bullock
Make success measurable is one of the first books I bought when I was promoted to manage people. Performance management is an integral part of people management. Read morePublished on September 28, 2009 by Brick-by-brick
This book is packed with useful information and has the bonus of being very practical. The book is well written, an easy read, and is organized well. I highly recommend it. Read morePublished on March 26, 2009 by Morgan Penn
Make Success Measurable! is definitely becoming the Bible at work. Very well written, and Smith's ideas are well-supported. Read morePublished on August 11, 2002