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Make Their Day!: Employee Recognition That Works 1st Edition

4.6 out of 5 stars 14 customer reviews
ISBN-13: 978-1576751978
ISBN-10: 157675197X
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Editorial Reviews

Review

"For years I've said the key to developing people and creating great organizations is to catch people doing things right. In Beyond Plaques and Rewards you'll learn how to best recognize others for their contributions." - Ken Blanchard, coauthor of The One Minute Manager[registered] and Whale Done![trademark]; "The first time I've seen this issue so sharply articulated, with real solutions to a very basic need. We all need recognition; but only if it is genuine and individual to each of us." - Mike Marcum, Vice President of Corporate Sales, FedEx Freight; "This book is chock full of ideas that work. Read it, and you will come away with a profound understanding of the kind of recognition your people Really value and respond to. Hint: it's not the T-shirts, plaques, trips, trinkets, and other stuff you've been wasting money on!" - Bill Catlette, coauthor of Contented Cows Give Better Milk.; "Anyone who manages anyone should read this book. If you're going to spend time (or money) on rewards or recognition, you might as well get maximum return on your investment. Follow Cindy's suggestions and there's no doubt you'll do that. You'll have engaged, happy employees who want to stick around and do their best for you!" - Sharon Jordan-Evans, President, Jordan Evans Group and coauthor of Love 'Em or Lose 'Em: Getting Good People to Stay

From the Author

As the author of Make Their Day!, I’m aware that most managers and supervisors are extremely overworked. If you are a manager or supervisor, you probably don’t have the time to add anything else to your workday. It is precisely with you in mind that I wrote Make Their Day! The book shows you how to improve morale, productivity, and profits without increasing your workload. It demonstrates how simple and inexpensive effective recognition can be and still produce amazing results.

In researching Make Their Day! employees from around the country shared their perspective on recognition that they find both meaningful and memorable. Ken Blanchard, Bob Nelson, Robert Levering, and many others have endorsed Make Their Day! because it provides practical advice that you can put to immediate use.

Cindy Ventrice
Author

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Product Details

  • Paperback: 191 pages
  • Publisher: Berrett-Koehler Publishers; 1 edition (May 10, 2003)
  • Language: English
  • ISBN-10: 157675197X
  • ISBN-13: 978-1576751978
  • Product Dimensions: 6.1 x 0.5 x 9.1 inches
  • Shipping Weight: 6.4 ounces
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (14 customer reviews)
  • Amazon Best Sellers Rank: #1,142,514 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

By A Customer on April 30, 2003
Format: Paperback
If you want to learn how to better recognize employees in your organization or if you're not satisfied with how your workplace recognizes your contributions, buy this book. It explains how to give recognition that is **meaningful** and matters. It also introduces the innovative concept of self-recognition. If you're not getting the recognition you want at work, there are things you can do to recognize yourself and feel more satisfied. A must read for human resource professionals, managers, execs, and every employee. The ideas in the book have made a very positive difference for how I recognize myself and others at work.
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By A Customer on May 16, 2003
Format: Paperback
Super book!! If you follow the advice in Make Their Day! your employees will be more fulfilled, more productive, and confident. It outlines simple and efficient ways to recognize employees wihtout taking time out from busy schedules and without spending money. As a manager, I believe that recognition is the cornerstone of exemplary performance.
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Format: Paperback
In a very logical, witty, and meaningful way, Cindy Ventrice illuminates key ideas associated with employee recognition, personal recognition, and the fundamental concept of recognition. On a deeper level, she fleshes out the compelling importance of what is means to 'really' give any person in any area of life what they need to feel genuinely valued as a human being.

In one of her case examples she discusses the behavioral/recognition styles of "Design Octaves". This company gives their employees a trip to Hawaii after completing ten years of service. Again though, it is not just the reward of flying to Hawaii expenses paid. Rather it is the value and meaning in the message that the company conveys to the employee "We are sending you to Hawaii because our company greatly values your loyalty, integrity, and upbeat attitude towards work, productivity, and a team oriented spirit."

By identifying the real psychological and emotional needs of the employee, Cindy goes to the root of what we all really want out of life - an individual purpose and interconnectedness in what we do day in and day out with the people around us.

"Make Their Day" is an excellent and worthwhile business management
book/tool that will keep you on your toes and engaged in the crucial psychological topic of "employee recognition" or "human recognition".

Matthew R. Polkinghorne
Graduate Student
Alliant International University
Marshall Goldsmith School of Management
San Diego, Scripps Ranch Campus
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Format: Paperback
Author Cindy Ventrice, a management consultant specializing in employee morale, suggests ways to give recognition, not just rewards, to help employee morale and productivity. While some of her tips may sound familiar to those who have read other books on this subject, she is particularly helpful when she suggests which types of rewards work best, and for which employees. She incorporates psychological motivational theory and suggests measurement tools that will give you feedback on which techniques are most effective. We recommend this generally solid book to top executives, managers, HR personnel, workshop leaders and trainers handling employment issues. And, by the way, we really appreciate you. You're doing swell work. Thanks.
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Format: Paperback Verified Purchase
This book is right on - a great guide to preventing the pitfalls that can hamper a recognition program, exploring common myths and practical tips about the roles of HR and managers and recognition methods. During my own experience of leading a team recognition program several years for a $5B company, I developed an appreciation for the useful advice in "Make Their Day!" in making meaningful recognition a valuable tool in the success of initiatives and company culture. The examples and case studies are just long enough to illustrate real-life application of the author's many nuggets of advice, and every chapter ends with a "Taking Action" list of suggestions for successful recognition program implementation. For another quick read with step-by-step tips, I also recommend: Metrics You Can Manage For Success and Customer Experience Improvement Momentum.
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Format: Paperback
Recognition is one of the key management practices that is often overlooked. This book gives the reader lots of easy to implement ideas and a variety of solutions. All managers should keep this practical guide visible in their office. We would all be a lot happier if our efforts were recognized in meaningful ways as suggested by Cindy Ventrice. She gives simple answers to a universal problem.
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Companies are frantically up-dating (or establishing) their rewards & recognition programs because we all know turnover is at an all time high. And, the Millennial/Gen Y generation is certainly making this a hot topic in the world of HR and in the media these days. In doing research for my book, I came across Cindy's book and am glad that I did! It's filled with great, practical case studies of how well-known companies are using "recognition for retention" and it's a great read for HR execs and for managers from any department. During my seminars about managing, recruiting and retaining Millennials, I always emphasize that the real responsibility falls on the shoulders of the front line managers to retain their Millennial workforce. Sure, companywide initiatives need to be implemented to retain and motivate ANY generation, but a manager can also implement an effective recognition program just in their department. And Cindy's book can tell you how!
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