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Making Telework Work: Leading People and Leveraging Technology for High-Impact Results
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"This book is not for the faint-hearted. It's relevant and powerful and a must read for the manager who wants to succeed in today's competitive glbal economy NOW." -- Ralph Jordan, president and CEO of Trident Health Resources, Inc.
"With higher gas prices, deteriorating infrastructures and the demands for more flexible schedules from younger workers, telework... has become an imperative. The authors lay out, in an easy-to-read format, how to move from idea to implementation on a model that I predict will be the norm within the next generation." -- Dr. Miles K. Davis, associate professor of management and director of the Institute for Entrepreneurship, Harry F. Byrd Jr. School of Business, Shenandoah University
"Our world has chantged... The way we do work has changed and the way we need to think about work has changed... This is truly the book on leadership strategies to make work environments more effective and efficient." -- Jonathan C. Gibralter, president, Frostburg State University
"Read this book, preferably, before committing to a telework strategy in your organization, but also when called upon to manage one." -- Thomas W. Mastaglio, PhD, president and CEO, Mymic LLC
About the Author
Evan H. Offstein is a speaker, consultant, and professor at Frostburg State University. He has landed numerous speaking engagements and consulting contracts for such organizations as the U.S. Army, Northwestern Mutual Life, and the Western Maryland Health System. Jason M. Morwick is a business operations manager and full-time teleworker at Cisco Systems, Inc. He has managed teams and organizations at General Electric and CHEP USA, where he has trained hundreds of employees in Six Sigma, diversity, project management, communication, and leadership.
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They offer a multitude of excellent, real-world examples of telework programs failing and succeeding. The book also lays down concrete principles and ready-to-use precepts of success, as well as common pitfalls and traps in telework programs. The arguments and practices they espouse can be applied at firms large and small, public or private, contained with a small geographic area or spread out globally. Most of the books wasting space on the shelf at your local mega-book seller aren't worth the paper they are printed on. But "Telework" from Offstein and Morwick will certainly be worth your money and your time.
In "Making Telework Work", Evan and Jason clarified what happens to an organization in the absence of thoughtful leadership - the confused mêlées we have witnessed within both the public and private sectors, most of which could be avoided by leaders of character, who possess the foresight and willingness to evolve to the next level of excellence within their organizations.
Telework is more about policies, processes, and procedures (P³) than it is about the technologies that keep getting better, faster, cheaper, and easier to use. We can no longer afford the consequences of the failures to innovate and reformulate the workplace.
If you are looking to improve your organization's performance, accomplish stated objectives, and provide useful services in an often chaotic world, this book and Work@Home(tm) is for you.
Well done, Evan and Jason!
The Telework Coalition
I recommend this book to both employers who want to learn more about telework and managers who need to learn more about dealing with a distributed workforce. Teleworkers themselves might just learn a thing or two.