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Making Yourself Indispensable: The Power of Personal Accountability Hardcover – April 12, 2012

4.6 out of 5 stars 21 customer reviews

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Editorial Reviews

Review

"An inspiring guide to being accountable in all aspects of your life--from work to home to relationships. . . . A road map to achievement and a source of practical wisdom."" "
---ARIANNA HUFFINGTON, founder, The Huffington Post

"If only this was compulsory reading for all of us, with timely reminders to each other when we fall into the 'victim part of the accountability loop'--I think the world would be a better place."""
---HELEN GOLDSON, VP, talent management, Goodrich

""Making Yourself Indispensable" talks to you and encourages you. It is like having a professional career coach at your fingertips to help you improve and be more effective. It gives you principles and a new mind-set that you can put to use immediately to make a difference. It makes you think differently. It builds your confidence that you can do better. This book is indispensable."
---DARWIN RICHARDSON, plant manager, Baxter Healthcare Corporation

"I researched for years looking for a simple way of describing accountability without all of the negative stuff associated with it. The Personal Accountability Model is the answer. This method has assisted my staff and our employees in moving away from resistance, blame, or hiding and in learning how to take full accountability for the success of their actions. As a result, we are more successful than ever."""
---PAUL TRINIDAD, director, customer supply chain, Johnson & Johnson

"Supercuts is dedicated to customer service and providing high-quality services and products. Yet customer expectations are increasing each year. "Making Yourself Indispensable" and the Personal Accountability Model have provided our team with the inspiration and tools to make those improvements so we can continuously raise the bar on customer service."
---CHRISTINA R. CAMPBELL, Christina Campbell & Company, Supercuts

"I have known Mark and his accountability work for over twenty years now. He is an exceptionally wise, insightful, and effective consultant, and I have worked along aside him on numerous client engagements. As a pioneer myself in the field of personal responsibility, I applaud the work Mark has done to place the spotlight on the Power of Personal Accountability. This book is truly indispensable."---RUSSELL BISHOP, editorial director, The Huffington Post

"The lessons learned in "Making Yourself Indispensible" take the mystery out of accountability by not only providing a foundational language for practicing accountability, but a complete road map as well. It has been my personal experience that by applying these principles across an organization, people do transform, ultimately leading to more accountable individuals, teams, and organizations with improved business results."
---ANN M. HACKETT, PhD, vice president, talent management, H&R Block

"After more than twelve years of using Mark Samuel's powerful tools and insights now taught in "Making Yourself Indispensable," I have seen hundreds of people in my organization become more effective and satisfied at work. This book is a proven and inspiring path to greater levels of achievement and fulfillment in life."
---TODD PIERCE, executive vice president, Salesforce.com

About the Author

Mark Samuel is the founder and CEO of IMPAQ, an award winning international consulting firm that teaches organizations how to thrive in the competitive global marketplace. "Making Yourself Indispensable" was recently named Best New Business Book by the International Book Awards. He has championed sustainable improvement in companies such as Michelin, American Express, and Hewlett-Packard. An award-winning public speaker, he lives in Los Angeles.
Visit MarkSamuel.com
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Product Details

  • Hardcover: 240 pages
  • Publisher: Portfolio; 1 edition (April 12, 2012)
  • Language: English
  • ISBN-10: 159184469X
  • ISBN-13: 978-1591844693
  • Product Dimensions: 6.3 x 0.9 x 9.3 inches
  • Shipping Weight: 14.4 ounces (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (21 customer reviews)
  • Amazon Best Sellers Rank: #291,948 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Hardcover Verified Purchase
Making Yourself Indispensable is a practical and useful book for corporate employees. My 2 favorite sections are The Power of Taking Ownership and Master Learner - Your Default Response. The latter includes the quote: "The illiterate of the 21st century will not be those who cannot read or write but those who cannot learn, unlearn, and relearn." I actually took the quote and added it to a job req I had posted and just a few days later found a junior person who exhibits the master learner traits. I think of learning as a gain rate, which when high enough becomes more important than most types of accumulated experience.
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Format: Hardcover
Mark delivers the most practical, common sense way to build trust in an organization. We have found him to be the leading expert on peaceful accountability... 'the ability to rely on others to do what they say and support them in the achieving all they committed to'. We found most high performing people in the organization see themselves as behaving very accountably around their own role; however, they don't see themselves as needing to be accountable for holding others to their agreements. The direct result of this behaviour is a culture of blame and dwindling trust.

Using the tools in the book, we learned about 'forgiveness' and 'recovery' from a pragmatic and very business like perspective. That has helped all our impacted leaders engage in more personally rewarding and safer ways. Breakdowns are quickly surfaced and forward motion accelerated with this kind of thinking.

It has been one of the most personally rewarding books for me. As with all Mark's work it focuses on execution, I didn't just set it aside as a 'nice' read. I found that page-by-page my thinking and then my behaviour started to change. I've also been priveledge to witness significant self-awareness and growth in others as they moved from a victim mentality to one of being an accountable formal and informal leader.
In a baffling, overwhelming world of constant change, this book provides clear tools and processes for how you can intentionally live the life you want.
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Format: Hardcover Verified Purchase
A fellow student recommended this book early in NASP's 45-day professional sales certification training. The synergies between this book and the CPSP program in transforming my life from mediocrity to achieving greatness were awesome! The teachings from each are complimentary and provide even greater insights to what has been holding me back: my ego, my unconscious mind trying to keep me safe by keeping me stuck in the familiar, the very patterns from which I need to break free. Mark Samuel tactfully led me down the rabbit hole, (Happy Easter everyone!), to first forgive myself and then forgive others, which freed me of the "bag of rocks, I carry", known as judgment of myself and of others. The CPSP program provides clarity to the ego's deceptions to hold us back in mediocrity. These patterns of behavior are more easily overcome once recognized and understood: Victim, Rut-Dweller, Pretender, Fear-Seeker, Success-Seeker, Escapist, and Stressed-Achiever. If you would like to break free and achieve the life of your dreams, I highly recommend Making Yourself Indispensable: The Power of Accountability. If you care to amplify the your results expotentially, consider NASP's CPSP 45-day program as well. Cheer to your achieving greatness! David Lovelace, CPSP, CPHIMS, MSHSA
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Format: Hardcover
The Making Yourself Indispensable process laid out in the book is simple, easy to follow and well thought out. The exercises in the book were effective in helping me clarify where I rated in terms of making myself indispensable. I was also able to further clarify where I want to go and how to get there. Mark Samuel's system for being indispensable is built on the premise of holding and making one's self accountable. It is this accountability as the keystone of his system that truly sold me on the effectiveness of this process. Do yourself a favor and make yourself indispensable. John
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Format: Hardcover
The concept of Accountability is one that should not be taken nor passed over so lightly. Understanding what accountability is and what it isn't, what it looks like in behavior and action and how one can achieve it to live a successful life is the core of this book. I have been on a quest to enhance my personal and professional life in a 360 degree. And understanding the power of personal accountability and expanding it to make myself indispensable has been an amazing journey for me.

Having taken Mark Samuel's workshop related to Making Yourself Indispensable, I can relate to the content of the book easier as I continue to read the book and work the exercises. I highly recommend for anyone who can to also take his workshops as adjunct to reading and working the book. Mark is a passionate human being who has cultivated a great wisdom about what it takes for us to live fulfilling lives.
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Format: Hardcover Verified Purchase
It is easy to miss the book's message if one makes it another casual read. However, if one works through it diligently doing all the exercises and taking the time towards answering the hard questions that it requires one to ask of oneself, it is life changing. Even though I find that I already imbibe most of what the author considers as traits towards accountability, it was as revealing and reforming as if I were an irresponsible person. Highly recommended for any who may be serious about self examination and self growth.
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