- Paperback: 352 pages
- Publisher: University of California Press; 3 edition (March 31, 2012)
- Language: English
- ISBN-10: 0520272943
- ISBN-13: 978-0520272941
- Product Dimensions: 5.5 x 0.9 x 8.2 inches
- Shipping Weight: 14.4 ounces (View shipping rates and policies)
- Average Customer Review: 9 customer reviews
- Amazon Best Sellers Rank: #52,961 in Books (See Top 100 in Books)
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The Managed Heart: Commercialization of Human Feeling 3rd Edition
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"A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise." -- San Jose Mercury News
A notable social science book for 1983. -- New York Times Book Review
A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise. -- San Jose Mercury News --This text refers to an out of print or unavailable edition of this title.
From the Inside Flap
"Profoundly original terribly important."Studs Terkel
"The Managed Heart is written so accessibly that it appeals to both the academic and the general reader."Gail Sheehy, New York Times Book Review
"Perceptive study of 'emotional labor'jobs like those of [flight attendants], in which workers are trained to use emotion as actors do, but who often end up unsure of what they really feel."New York Times Books of the Year, 1983
"A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise."San Jose Mercury News
Top customer reviews
A must read for anyone interested in sociology of work and life.
Abdullah Shahid, Cornell University
This book is great for those interested in sociology of emotions, the effects of modernizations and commercialization, and anyone hankering for another reason to not like consumer culture. For me, this book stands as a model for what good sociological writing can be like: insightful, entertaining and inspiring.