- Paperback: 232 pages
- Publisher: St. Lucie Press; 1 edition (December 2, 1998)
- Language: English
- ISBN-10: 1574442228
- ISBN-13: 978-1574442229
- Product Dimensions: 6 x 0.5 x 9 inches
- Shipping Weight: 11.2 ounces (View shipping rates and policies)
- Average Customer Review: 8 customer reviews
- Amazon Best Sellers Rank: #1,312,176 in Books (See Top 100 in Books)
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Management Dilemmas: The Theory of Constraints Approach to Problem Identification and Solutions 1st Edition
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Top customer reviews
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The best way to use this book is to read about the problem and spend an hour or several hours "working-up" the problem using TP or whatever problem-solving method you feel appropriate, THEN look a Schragenheim's discussion (he doesn't always offer a solution, rather, insights). The problems don't always have a "clean" solution/resolution.
The book is bit dry but still very useful in giving ideas and tips.
Organizations are complex meaning you need to identify the constraint to manage them.
Organizations are facing with uncertainity meaning rather than trying to kill variability (6sigma) it is much more practical to protect yourself from variability (subordination and buffers).
I have found 8 basic dillema touching to my business experience as below:
Dillema 1: keep excess capacity to satisfy customer's needs vs. cancel excess capacity to save cost
Dillema 2: continuously improve all procedures for progress vs. do not change anything to save status quo
Dillema 3: improve efficiency to save unit cost vs sacrifice efficiency to synchronize with market
Dillema 4: purchase in big lots to save unit cost vs purchase small & frequent lots to maintain availability
Dillema 5: Form profit&cost centers for profitability vs have the global view for synchronization to market
Dillema 6: go for commercial success by limiting engineering excellence vs go for engineering excellence for superior products
Dillema 7: follow traditional way for decision making vs rely on your intuition
Dillema 8: focus on your individual merits to get recognized vs team work for co-operation
The book starts out with an intro to TOC, and proceeds to explore a variety of small and large business and projects experiencing problems. You feel like you are reading about, and can identify with real people, as you progress through the book. The issues faced are common, and the thoughts, intuition, and frustrations of the characters familiar. All cases have constraints in need of elevation, and subordination, which Eli illustrates through both written TOC analysis, and through the use of traditional TOC constraint busting diagrams.
"Management Dilemmas", falls smack in between "The Goal", and Dettmers' "Goldratt's Theory of Constraints." It's more in depth than "The Goal", but not as intense as Dettmer's book. If you are just getting your feet wet in TOC this book will not be over your head.
An excellent addition to this book, and all the TOC material out there would be case studies and applications in Dot-Com world. For much less than the cost of a Super Bowl ad (or the 120+ million it took Boo.com to go BOOHOO and belly up in 6 months), companies could come up with a systematic approach to identify, elevate, and exploit constraints, increase throughput, and have a chance of turning a profit.
To get the most from this book I highly recommend you solve each of the problem cases on your own before reading the solution. This way you can compare your thinking to the power of the TOC thinking processes. Working through the problems on your own makes the book more enjoyable and enhances the learning experience a lot. I learned a lot and the cases will be a great help to me.