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Managing Chaos: Digital Governance by Design Paperback – February 19, 2015
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Managing Chaos provides clear and cogent guidance on how a governance model delivered through digital strategy, policy, and standards and abetted by a culture of collaboration can help the enterprise develop an effective approach to digital transformation. --Perry Hewitt, Chief Digital Officer, Harvard University
Managing Chaos is a practical and pragmatic guide to integrating digital into any business. Required reading for every organization. --Paul Boag, author of Digital Adaptation
You can t get user experience right if your governance model is wrong, and nobody knows digital governance better than Lisa Welchman. When executives and designers read Managing Chaos, the intertwingled world+web will be a better place. --Peter Morville, author of Intertwingled
About the Author
In her 20-year career, Lisa Welchman has paved the way in the discipline of digital governance, helping organizations stabilize their complex, multi-stakeholder digital operations. Lisa s thought leadership focuses on interpreting how the growth of digital impacts organizations, as well as the maturation of digital as a distinct vocational discipline in the enterprise. Currently, Lisa is president of Digital Governance Solutions at ActiveStandards. Lisa began her career in digital in Silicon Valley at Netscape and Cisco Systems before establishing website management consultancy WelchmanPierpoint, which was acquired by ActiveStandards in 2014. Lisa speaks globally on issues related to digital governance, the rise of the Information Age and the role of the information worker.
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My only disappointment was in her use of the word in the subtitle: Digital Governance by Design. Although she gives a slight nod to Intranets and Social Media, by and large this book is about Internet Governance: It covers infrastructure, editorial creation, content publication, taxonomy, analytics, and so on, but Digital is bigger than the Web, and it is bigger than Mobile. It is also about knowledge sharing and and the integration of corporate systems with Web systems or not. It's about connecting customer service agents with sales reps. It's about connecting Web clients to a customer system. It's about automating processes, creating the right organisational structure, and hiring the right people. It's about putting the right incentives in place to promote adoption. I wish Lisa had touched on the broader definition of Digital.
All of this said, I still highly recommend this book
There is so much I want to pull out of this book and immediately implement.
I have already started to recommend this to my clients be they enterprises, technology vendors or service providers. I suspect I will be doing so for many years to come and that this book will become required reading.
‘Managing Chaos’ offers a framework for getting out of that rut. Lisa makes a compelling case for why things like clearly defined policies, standards and accountability – though feared by many as being rigid and bureaucratic -- are the very things that liberate the organization from confusion and chaos. It’s also a playbook for digital teams who want to change from being doers to enablers. After all, as the scope of digital gets wider and wider, corporations can no longer depend on small central teams to do everything for them. It’s all the more reason to have a solid governance framework in place. Use this book as your blueprint, and you’ll be breaking through barriers.