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Managing the Customer Experience: Turning customers into advocates Hardcover – September 14, 2002

4.4 out of 5 stars 15 ratings

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Product details

  • Hardcover: 272 pages
  • Publisher: Pearson FT Press; 1 edition (September 14, 2002)
  • Language: English
  • ISBN-10: 0273661957
  • ISBN-13: 978-0273661955
  • Product Dimensions: 9.6 x 6.2 x 0.6 inches
  • Shipping Weight: 1.5 pounds (View shipping rates and policies)
  • Customer Reviews: 4.4 out of 5 stars15 customer ratings
  • Amazon Best Sellers Rank: #603,057 in Books (See Top 100 in Books)
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Customer reviews

4.4 out of 5 stars
4.4 out of 5
15 customer ratings
5 star
74%
4 star
8%
3 star 0% (0%) 0%
2 star
18%
1 star 0% (0%) 0%
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Reviewed in the United States on December 17, 2007
Format: HardcoverVerified Purchase
6 people found this helpful
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Reviewed in the United States on December 4, 2005
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Reviewed in the United States on June 8, 2006
Format: Hardcover
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Reviewed in the United States on March 27, 2013
Format: Hardcover
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Reviewed in the United States on November 18, 2002
Format: Hardcover
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Reviewed in the United States on November 20, 2002
Format: Hardcover
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Reviewed in the United States on May 2, 2003
Format: Hardcover
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Reviewed in the United States on June 3, 2003
Format: Hardcover
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Claudio De Angelis
2.0 out of 5 stars Brand marketing more than CEM
Reviewed in the United Kingdom on July 13, 2014
Format: HardcoverVerified Purchase
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QIAN
5.0 out of 5 stars very good
Reviewed in the United Kingdom on May 29, 2014
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