- Paperback: 384 pages
- Publisher: Free Press; Reprint edition (June 9, 1997)
- Language: English
- ISBN-10: 0684834316
- ISBN-13: 978-0684834313
- Product Dimensions: 6.1 x 1 x 9.2 inches
- Shipping Weight: 14.4 ounces (View shipping rates and policies)
- Average Customer Review: 88 customer reviews
- Amazon Best Sellers Rank: #43,043 in Books (See Top 100 in Books)
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Managing The Professional Service Firm Paperback – June 9, 1997
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James L. Heskett Professor, Harvard Business School; co-author of Service Breakthroughs David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why.
About the Author
David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor.
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I liked the comprehensive nature of the writings. The author having researched numerous service organizations seemed to provide a very detailed view and scenarios which might be eminent in any service industry. It is a must read for those starting in a service industry as well as many of the insights might make sense only in long run !