Managing the Unexpected: Sustained Performance in a Complex World 3rd Edition

4.3 out of 5 stars 128 ratings
ISBN-13: 978-1118862414
ISBN-10: 1118862414
Why is ISBN important?
ISBN
This bar-code number lets you verify that you're getting exactly the right version or edition of a book. The 13-digit and 10-digit formats both work.
Scan an ISBN with your phone
Use the Amazon App to scan ISBNs and compare prices.
<Embed>
Loading your book clubs
There was a problem loading your book clubs. Please try again.
Not in a club? Learn more
Amazon book clubs early access

Join or create book clubs

Choose books together

Track your books
Bring your club to Amazon Book Clubs, start a new book club and invite your friends to join, or find a club that’s right for you for free.
Used: Very Good | Details
Condition: Used: Very Good
Comment: Thank you for ordering your product from The Value Palace! We are committed to finding the customer quality products at prices you love. Please check the store for more great titles and products! This item is in very good condition. It may have MINOR cosmetic defects (marks, wears, cuts, bends, crushes) on the cover, spine, pages or dust cover. Shrink wrap, dust covers, or boxed set case may be missing. (if applicable) Item may contain remainder marks on outside edges, which should be noted in listing comments.
Access codes and supplements are not guaranteed with used items.
Get Fast, Free Shipping with Amazon Prime
FREE delivery November 12 - 14 if you spend $25 on items shipped by Amazon
Or fastest delivery November 6 - 9
In Stock.
Ships from and sold by Amazon.com.
Available at a lower price from other sellers that may not offer free Prime shipping.
FREE delivery Wednesday, October 27
Or fastest delivery Tuesday, October 26. Order within 8 hrs 12 mins
Managing the Unexpected: ... has been added to your Cart
1-Click ordering is not available for this item.
Available at a lower price from other sellers that may not offer free Prime shipping.

Celebrate Halloween with these spooky picks

Frequently bought together

  • Managing the Unexpected: Sustained Performance in a Complex World
  • +
  • Space Systems Failures: Disasters and Rescues of Satellites, Rocket and Space Probes (Springer Praxis Books)
  • +
  • Visual and Statistical Thinking: Displays of Evidence for Making Decisions
Total price:
To see our price, add these items to your cart.
Choose items to buy together.

Editorial Reviews

From the Inside Flap

THE CLASSIC GUIDE FOR IMPROVING YOUR COMPANY'S ABILITY TO AVOID OR MANAGE CRISES

Floods, hurricanes, terrorist attacks, bank failures, recessions, and environmental disasters. Organizations are challenged with the unexpected on a routine basis. But why do some organizations manage to function in the face of unanticipated change while others fail?

Since it was first published in 2001, Managing the Unexpected has become the definitive resource that offers a guide for any organization that wants to maintain function and structure when confronted with the unexpected. Thoroughly revised, the third edition of the groundbreaking Managing the Unexpected contains new examples and updated information that reflect the catastrophic events that have challenged organizations in recent years, such as the financial crisis and bank failures and major environmental disasters.

Drawing on illustrative examples from high reliability organizations (HROs)–emergency rooms in hospitals, flight operations of aircraft carriers, and firefighting units–Karl E. Weick and Kathleen M. Sutcliffe reveal how these organizations developed the ways of acting and styles of learning that give them the confidence to manage the unexpected better than other organizations. This revised edition also offers an in-depth look at the five principles that lay the foundation for highly reliable organizations.

Filled with useful advice and compelling examples, the third edition of Managing the Unexpected offers any institution a guide for becoming an organization that is highly reliable and able to withstand unanticipated disruptions.

From the Back Cover

All organizations are challenged by the unexpected–natural disasters, civil unrest, international conflict, extreme economic fluctuations, and other unforeseen crises that affect their ability to function. Why are some organizations better able to endure and adapt when faced with unanticipated obstacles? Understanding how to maintain function when catastrophe strikes is key to keeping any organization viable.

In this thoroughly revised and updated third edition of Managing the Unexpected, Karl E. Weick and Kathleen M. Sutcliffe explore their groundbreaking ideas in light of the unique challenges organizations have been faced with in recent years including bank failures, intelligence failures, quality failures, and other organizational breakdowns, which are often self-inflicted. This vital resource clearly demonstrates why some organizations have the capacity to sustain high performance in the face of unforeseen change. High reliability organizations (HROs) such as commercial aviation, emergency rooms, aircraft carrier flight operations, and firefighting units are looked to as models of exceptional organizational preparedness. Managing the Unexpected explains how these HROs developed ways of acting and styles of learning that enable them to manage the unexpected better than other organizations.

This updated edition explores the essential elements of high reliability organizing in a variety of settings including banking, museum curating, latent fingerprint identification, aircraft piloting, and automobile manufacturing, and puts the emphasis on the foundational qualities and principles that define HROs. Expanding on the first two editions of their classic work, Weick and Sutcliffe offer an in-depth discussion of the complexity of five basic principles–failure, simplification, operations, resilience, and expertise. As they explain, considerable commitment and competence are necessary, both to deploy these essential principles in the face of the unexpected and to organize around them in order to sustain performance. The revised third edition also contains a broader range of cases that demonstrate how mindful organizing can be directed to enhance sustained reliable performance.

The third edition of Managing the Unexpected is a guide for exploring the various kinds of unexpected events that can unsettle any organization and includes a template that can bolster an organization's ability to anticipate and remain resilient when managing unexpected disruptions.



Audible Holiday Deal
Save 46% on your first 4 months. Get this deal

Product details

  • Publisher ‏ : ‎ Jossey-Bass; 3rd edition (September 15, 2015)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 224 pages
  • ISBN-10 ‏ : ‎ 1118862414
  • ISBN-13 ‏ : ‎ 978-1118862414
  • Item Weight ‏ : ‎ 14 ounces
  • Dimensions ‏ : ‎ 6.3 x 1 x 9.1 inches
  • Customer Reviews:
    4.3 out of 5 stars 128 ratings

About the author

Follow authors to get new release updates, plus improved recommendations.

Customer reviews

4.3 out of 5 stars
4.3 out of 5
128 global ratings
How are ratings calculated?

Top reviews from the United States

Reviewed in the United States on May 17, 2016
Verified Purchase
13 people found this helpful
Report abuse
Reviewed in the United States on December 8, 2016
Verified Purchase
Reviewed in the United States on December 26, 2019
Verified Purchase
Reviewed in the United States on May 11, 2018
Verified Purchase
Reviewed in the United States on May 25, 2020
Verified Purchase
Reviewed in the United States on December 22, 2017
Verified Purchase
Reviewed in the United States on August 23, 2017
Verified Purchase
Reviewed in the United States on November 8, 2018
Verified Purchase

Top reviews from other countries

Jennie P
3.0 out of 5 stars Previous version better
Reviewed in Canada on February 27, 2018
Verified Purchase
2 people found this helpful
Report abuse
Frank Thun
4.0 out of 5 stars Enlightening
Reviewed in Germany on November 27, 2019
Verified Purchase
Alok Asthana
4.0 out of 5 stars Useful for practitioner and academic alike
Reviewed in India on November 15, 2018
Verified Purchase
John Ryder
3.0 out of 5 stars Einfache Kost zum Einstieg
Reviewed in Germany on January 15, 2016
Verified Purchase