- Paperback: 188 pages
- Publisher: Longfellow Press; 1 edition (November 15, 2003)
- Language: English
- ISBN-10: 096700120X
- ISBN-13: 978-0967001203
- Product Dimensions: 5.5 x 0.5 x 8.5 inches
- Shipping Weight: 10.7 ounces (View shipping rates and policies)
- Average Customer Review: 7 customer reviews
- Amazon Best Sellers Rank: #2,978,233 in Books (See Top 100 in Books)
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Manners That Sell: Adding the Polish That Builds Profits Paperback – November 15, 2003
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About the Author
Lydia Ramsey is a business etiquette consultant with over thirty years experience. She is the president and founder of Lydia Ramsey Inc., a firm based in Savannah, Georgia. She is a columnist for the Savannah Morning News and the Carolina Morning News. Her client list includes Gulfstream Aerospace, Georgia Ports Authority, SunTrust Bank and the Association of Girl Scout Executive Staff.
Top customer reviews
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Manners That Sell: Adding The Polish That Builds Profits should be required reading for high school and college students and for anyone already in the business environment. Once upon a time, good manners were taught in school and at home, but that time has long since passed. This book provides the perfect refresher course for those of us who were taught manners but no longer remember the finer points of etiquette.
While reading this book I discovered that the author, Lydia Ramsey, covered every conceivable point of etiquette including many that I'd never been taught. Each of the twelve chapters covers one main topic broken down into digestible bite sized chunks of rules and guidelines to enhance credibility and professionalism. Topics include first impressions, greetings and introductions, the art of conversation, dressing for business, telephone courtesy, electronic etiquette, correspondence in business, etiquette in the office, gift-giving in business, etiquette out of the office, dining for profit and doing business internationally.
The author of this delightful book, Lydia Ramsey, is a business etiquette expert with over thirty years of experience working with non-profits, corporations, colleges and universities. She is a frequently published author who presents workshops, seminars and keynotes on all aspects of business etiquette.
I recommend businesses buy this book in bulk and present one to every employee from the frontline up to the top management. In this ever changing world with so many consumer choices, the bottom line is often affected by the simple courtesies that can and should be afforded to customers. You need this book if you want your employees to succeed and your business to thrive.
In twelve chapters, Ramsey, a 30-year business etiquette specialist with 30 years of speaking and seminar experience, presents a wide range of essential topics. In spite of the fact that the author has been in business for three decades, the material presented is current and relevant to today's business environment.
Ramsey begins with a chapter on first impressions, then moves into how to introduce yourself and others, engage in appropriate conversation, and dress properly in both professional and business casual modes. The chapter on phone courtesy is comprehensive; I wish it could be read by everyone I call or who calls me! The electronic etiquette section is fundamental now, but some readers will pick up a couple of tips here. Other chapters deal with business correspondence, office etiquette, gift-giving, dining, and doing business internationally.
In each chapter, the topics are presented in bite-sized chunks that make for easy reading and digestion of the volume of information provided. A blank page section at the conclusion of each chapter gives the reader a convenient place to make notes about other learnings or things to remember. While an index might have helped this book be even more useful, the table of contents is arranged in a way that makes specific information easy to find. This is a book you'll keep for future reference.
Roger Herman, author of "How To Choose Your Next Employer" and other books.
I became aware of Ms. Ramsey and her work after she purchased my video, 'American Dining and Entertaining Etiquette; Manners for the Table.' She was also teaching classes on business etiquette and wished to show my video to her students as part of their lesson on 'dining etiquette.' I was honored that she wanted to do this! She then told me about her book which I immediately purchased.
Ms. Ramsey's book is concise, informative and very well organized. Congratulations on a work well done.